International Dance Supplies Reviews

Name: International Dance Supplies
Address: Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,, Newton Abbot
Rating: 4.37

4.4 Rating 897 Reviews

81 %

of reviewers recommend International Dance Supplies

Company Reviews

Metrics

Info

4.4

Based on 897 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About International Dance Supplies:

IDS is Europe's largest wholesale dancewear supplier servicing dance teachers and dance shops with quality dancewear.

Visit Website

Phone:

01626363232

Email:

customerservices@ids.co.uk

Location:

Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,
Newton Abbot
TQ12 4BT

International Dance Supplies 5 star review on 14th February 2025

Kathleen D

International Dance Supplies 5 star review on 25th June 2024

Renee L

International Dance Supplies 5 star review on 16th April 2024

Mrs Kathleen M

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always great service”

Helpful Report

Posted 4 years ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 4 years ago

“Hi, I find the very brief opening hours very frustrating. Also my last 2 orders have resulted in wrong items being sent and I find it tedious having to visit post office to return. Rather a lot of unavailable stock too.”

Helpful Report

Posted 4 years ago

In April we temporarily reduced our phone lines opening hours to 9am-12noon, and a week ago we extended them to 1pm for all UK lines. The team are still responding to emails and queries outside of the reduced hours. Traditionally our phone lines are quiet during the afternoons when classes may be underway and we will be reverting back to our standard hours as soon as possible.

Posted 4 years ago

“Wish ids would have more time for us, retail shops , we used to get a small discount . This no longer applies Shops should sell and teachers should teach!!!!!! In this current climate the high street shops are fighting for survival L J Littel”

Helpful Report

Posted 4 years ago

This is a situation that is currently under review as we want to be there for all our customers and help where we can

Posted 4 years ago

“Most items I have tried to order have been out of stock. Delivery is taking a lot longer than before and works out a lot when I can’t get everything I need.”

Helpful Report

Posted 4 years ago

Thank you for your review. I understand that the current delay in shipping is hugely inconvenient for you and your customers, for which we apologise. As you can imagine we have had to implement various new measures such as one-way systems meaning orders cannot be picked as quickly as they could have done in the past, screens on the packing stations resulting in fewer stations, limited the amount of handling of each order, and many other measures to ensure the safety of colleagues and customers. Whilst we hold over double the inventory of any other competitor, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock, sometimes there can be delays. Any items placed on back order are shipped without further carriage charges. We value the feedback and are working tirelessly to improve the situation. We’re sorry we’ve fallen short of your expectations on this occasion. Please let us know what you are specifically looking for and we can investigate further.

Posted 4 years ago

“Far too long for delivery”

Helpful Report

Posted 4 years ago

While we cannot guarantee next day delivery I can see that your order placed on the 4th was despatched on the 6th and since the restrictions placed on our warehouse by the pandemic we have been advising on the website that it could take up to 3 working days to despatch your order. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 4 years ago

“IDS was brilliant before, now everything is out of stock all of the time? I am considering changing supplier”

Helpful Report

Posted 4 years ago

Please can you tell me what you need and I will check with the buying department about delivery dates. Please email customerservices@ids.co.uk. Whilst we hold over double the inventory of any other competitor, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock, sometimes there can be delays.

Posted 4 years ago

“I’ve been ordering from IDS for almost 40 years. I’ve always been very happy with their service. The staff are always friendly and helpful. The items are good quality and delivery is really fast. I have never had any reason to complain. They are an outstanding company.”

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Posted 4 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 4 years ago

“Excellent service and products.”

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Posted 4 years ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 4 years ago

“Always fast delivery and good prices”

Helpful Report

Posted 4 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 4 years ago

“The time between placing an order and dispatch has increased a lot. I appreciate the added restrictions with Covid but previously orders were sometimes dispatched the same day and now it takes at least 2 days.”

Helpful Report

Posted 4 years ago

I understand that the current delay in shipping is hugely inconvenient for you and your customers, for which we apologise. We are working as fast as we possibly can to rectify matters. As you can imagine we have had to implement various new measures such as one-way systems meaning orders cannot be picked as quickly as they could have done in the past, screens on the packing stations resulting in fewer stations, limited the amount of handling of each order, and many other measures to ensure the safety of colleagues and customers.

Posted 4 years ago

“I was more than happy with my service from yourselves, from ordering to delivery & being kept informed of where my order was at... the girls I ordered the leotards for are very happy with the product & the quality is very good. Many thanks for the great service.”

Helpful Report

Posted 4 years ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 4 years ago

“IDS provides a great service but the pandemic has definitely slowed the process and stock levels are often affected.”

Helpful Report

Posted 4 years ago

Thank you for the great review about our service. Whilst we hold over double the inventory of any other competitor, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock, sometimes there can be delays. We value the feedback and are working tirelessly to improve the situation.

Posted 4 years ago

“I have been a customer for many years. I would recommend IDS to any one. There dance wear is excellent. Very quick delivery. Easy to order.”

Helpful Report

Posted 4 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 4 years ago

“The website is not functioning properly and when I get through to the shopping basket I cannot get any further. I have emailed over the order in the hope that it will be placed and put onto my account. Thank you”

Helpful Report

Posted 4 years ago

I am sorry you have had problems with the website. I understand that your order has been placed and that the team have contacted you.

Posted 4 years ago

“Es sind wunderschöne Kleider.....ich werde noch viel mehr bestellen, für unsere nächste Vorstellung im November. Mit tänzerischer Grüssen Silke Sylvia Kaya”

Helpful Report

Posted 4 years ago

Liebe Silke, vielen Dank für die netten Worte. Wir freuen uns sehr zu hören, dass Ihnen die Kleider gefallen. Wir wünschen Ihnen viel Erfolg mit der Planung Ihrer Vorstellung im November und sind jederzeit für Sie da. Beste Grüße, Ihr IDS Team

Posted 4 years ago

“The service has gone hugely downhill since being taken over. I stubble with items being in stock and generally feel the service has lacked for a year or so now.”

Helpful Report

Posted 4 years ago

Whilst we hold over double the inventory of any other competitor, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock, sometimes there can be delays. We value the feedback and are working tirelessly to improve the situation. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 4 years ago

“Excellent service and always very helpful.”

Helpful Report

Posted 4 years ago

Thank you for your review. It is good to hear that you are happy with our service and I will pass your comments on to the team.

Posted 4 years ago

“Items are always of good quality, and arrive promptly.”

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Posted 4 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 4 years ago

“Excellent service, but credit facilities limited.”

Helpful Report

Posted 4 years ago

Thank you for the review. If you want to increase your credit limit please contact customerservices@ids.co.uk and request a Credit Application Form and the Accounts department will look at your request.

Posted 4 years ago

“Very helpful, knoweldgeable and able to settle things very quickly.”

Helpful Report

Posted 4 years ago

Thank you for your review. It is good to hear that you are happy with our service and I will pass your comments on to the team.

Posted 4 years ago

International Dance Supplies is rated 4.4 based on 897 reviews