Name: International Dance Supplies
Address: Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,, Newton Abbot
Rating: 4.37

“IDS has excellent customer service, and it's great being able to purchase and recieve items quickly despite being in NZ - the DHL international service is excellent. It's very convenient being able to choose from a vast selection of great costumes already held in stock, ready for shipping.”

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Posted 4 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection. It is great to hear that our International customers are getting a great service in spite of the trying times we are in at the moment. Thank you again.

Posted 4 years ago

“Excellent choice of costumes and outfits. Availability of sizes is up to date. Fast delivery. Very helpful customer service. Great experience.”

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Posted 4 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 4 years ago

“IDS always bringing out new exciting costumes , I love the way our pupils look on stage always bright and professional whether they are 6 years or 16 years they shine so much with IDS costumes , staff at the end of phone always helpful too”

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Posted 4 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 4 years ago

“Speedy service, great products. Website can sometimes be frustrating.”

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Posted 4 years ago

Thank you for the review and the great comments about the service and products. . The IT team have worked hard to make the website user friendly and I will pass your comments on to them.

Posted 4 years ago

“Postage very fast. A good selection of products but unfortunately many were not in stock.”

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Posted 4 years ago

Thank you for your review. After a prolonged absence of classes, we are seeing higher than normal levels of Dancewear purchasing. Whilst we hold over double the inventory of any of our other competitors, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock, sometimes there can be delays.

Posted 4 years ago

“Always been very reliable and very helpful Richmond Ballet School”

International Dance Supplies 5 star review on 23rd October 2020

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Posted 4 years ago

Thank you for the wonderful review. I love the photos. I will pass these on to everyone here.

Posted 4 years ago

“Some items are out of stock for a long time. The company used to be more reliable and quicker.”

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Posted 4 years ago

After a prolonged absence of classes, we are seeing higher than normal levels of Dancewear purchasing. Whilst we hold over double the inventory of any other competitor, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock, sometimes there can be delays. We value the feedback and are working tirelessly to improve the situation. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 4 years ago

“Excellent service and fast delivery.”

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Posted 4 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 4 years ago

“Great service and value for money”

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Posted 4 years ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 4 years ago

“I am very happy with the website order experience! I would prefer though to have an option to receive an email for out of stock products.”

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Posted 4 years ago

Thank you for the review. I will pass your comments on to the web team.

Posted 4 years ago

“Ballet shoes were supposed to have pre#sewn elastics which were not presewn, I had to sew myself!”

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Posted 4 years ago

I am sorry that the description on the website was misleading. The elastics are attached to the shoe but only by one end and the idea is that the customer can then attach the other end to fit the dancer's foot perfectly. I have asked the team to make this clear in the description so that in future there is no confusion. Thank you for bringing this to our attention, as comments can then be acted on for the benefit of everybody.

Posted 4 years ago

“Over the last 6 weeks, nothing I have ordered is in stock. This isn’t great service at the beginning of a new term! IDS are great however at keeping me informed when the stock will finally arrive.”

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Posted 4 years ago

After a prolonged absence of classes, we are seeing higher than normal levels of Dancewear purchasing. Whilst we hold over double the inventory of any other competitor, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock, sometimes there can be delays. We value the feedback and are working tirelessly to improve the situation. We’re sorry we’ve fallen short of your expectations on this occasion. I am pleased however that you are happy with our efforts to keep you informed of the stock situation.

Posted 4 years ago

“Fast and reliable delivery. Orders well received in excellent condition.”

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Posted 4 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods and the speed of the delivery. We always try to give the best value for money and pride ourselves on the quality of our products.

Posted 4 years ago

“Schnelle Lieferung! Tolle Ware!”

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Posted 4 years ago

Vielen Dank für die wundervolle Rezension. Es ist wirklich schön, positive Kommentare zu lesen, und ich werde dies gerne an das gesamte Team weiterleiten.

Posted 4 years ago

“The customer services at IDS is great. The 3 stars are due to not being able to find things on the website and being sent the wrong item. When I phone they are always really helpful.”

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Posted 4 years ago

Thank you for the review. It is really nice to hear positive comments and I will pass your comments on to everyone here. The IT team are working hard to make sure the website is easier to navigate.

Posted 4 years ago

“Website server delay is still SHOCKING and has been for far too long. The items I wanted weren’t actually in stock so had to buy more expensive equivalents which is great for you but not so good for me. It’s a shame IDS as you are being badmouthed all over the dance groups on social media and people are swift to recommend other suppliers. Get your act together before it’s too late!”

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Posted 4 years ago

Thank you for your review. We had an update on our website which caused a few issues but the IT team are aware of it and have been working hard to correct it. We are also seeing higher than normal levels of Dancewear purchasing and whilst we hold over double the inventory of any other competitor, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock, sometimes there can be delays. We value the feedback and are working tirelessly to improve the situation. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 4 years ago

“Very rare that IDS have all items ordered in stock. Also, I have had to pay postage for back orders (which is not fair). I have just moved to an alternative provider.”

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Posted 4 years ago

I am sorry we have let you down. Following a conversation with you I can confirm that I will be looking into the points you have raised.

Posted 4 years ago

“Very easy process from ordering through to delivery. Thank you.”

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Posted 4 years ago

Thank you for the 5 stars I will pass your comments on to everyone here.

Posted 4 years ago

“very easy and qick service. the costumes are of a good quality.”

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Posted 4 years ago

Thank you for the review. It is always good to hear positive responses.

Posted 4 years ago

“I would usually say excellent but you are very low on the stock I want.”

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Posted 4 years ago

We have had a significant number of teachers set-up My Dancestores during the Summer to allow them to have items delivered directly to the parents and students without interaction and contact. This has meant we are shipping unprecedented numbers of smaller orders on behalf of Teachers. However, we continue to endeavour to prioritise all our wholesale customers. We are also seeing higher than normal levels of Dancewear purchasing and we are impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock, sometimes there can be delays. We value the feedback and are working tirelessly to improve the situation. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

International Dance Supplies Reviews