International Dance Supplies Reviews

Name: International Dance Supplies
Address: Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,, Newton Abbot
Rating: 4.37

4.4 Rating 897 Reviews

81 %

of reviewers recommend International Dance Supplies

Company Reviews

Metrics

Info

4.4

Based on 897 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About International Dance Supplies:

IDS is Europe's largest wholesale dancewear supplier servicing dance teachers and dance shops with quality dancewear.

Visit Website

Phone:

01626363232

Email:

customerservices@ids.co.uk

Location:

Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,
Newton Abbot
TQ12 4BT

International Dance Supplies 5 star review on 14th February 2025

Kathleen D

International Dance Supplies 5 star review on 25th June 2024

Renee L

International Dance Supplies 5 star review on 16th April 2024

Mrs Kathleen M

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always excellent service, I am so happy I found this company.”

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Posted 4 years ago

Thank you for the excellent review. It has started my week off with a smile. I will pass this on to the team.

Posted 4 years ago

“A very bad company, I would have thought with all the bad publicity you have had recently you would have really upped your game ,but no,its gone from bad to worse. I put in an order on Tuesday and Wednesday required for today (Friday) and nothing has arrived. You don't have to face these dance mothers. You have had long enough to get these orders ready and posted. Will not be using you again for black uniform . Terrible service.”

Helpful Report

Posted 4 years ago

I am sorry you are not happy with the service. There is a note on the website explaining that orders can take up to 3 days to process. I will get someone from Customer Services to contact you personally.

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 4 years ago

“Items seem quite expensive compared to other companies at times. And no option for next day delivery. However a.good range of items available.”

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Posted 4 years ago

Thank you for the review. We are pleased that you are happy with the range of our goods. We always try to give the best value for money and offer an extensive range of budget through to premium goods. I will raise the matter of next day delivery with the team but you can always upgrade by calling us.

Posted 4 years ago

“I have been a customer of IDS for many years. Their customer service is excellent, everyone you speak to is polite and cheerful. Quality is great and prices are reasonable.”

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Posted 4 years ago

Thank you for the wonderful review. It is really nice to hear positive comments about the team and the products. I will pass them on to everyone here.

Posted 4 years ago

“Quick and easy, thank you IDS!”

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Posted 4 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 4 years ago

“Always happy with service. Shame that we are unable to collect at the moment.”

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Posted 4 years ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers. Hopefully we will be able to get back to normal soon. I have been working from home since March and miss the social interaction with other staff and customers.

Posted 4 years ago

“Excellent! Thank you!”

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Posted 4 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 4 years ago

“Excellent!”

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Posted 4 years ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 4 years ago

“Some of the costumes I have received this year were causing an irriration - straps or the tull on the inside.I would also like to see more options for colour choice in Ballet costume for adult. Glitter glued onto costumes just falls off so I would perfer to see another option used. Sizes in some costumes were inconsistent causing me to reorder extra sizes.”

Helpful Report

Posted 4 years ago

Thank you for the product review I will pass this on to the buying team. Manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size, but appreciate that it can take a few goes to get the right size. It is always helpful to get your feedback so we can take this into account going forward.

Posted 4 years ago

“Super quick shipping and delevery - all products has excepted! Im a happy costumer”

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Posted 4 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchases.

Posted 4 years ago

“Akways had good service.”

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Posted 4 years ago

Thank you for your brilliant review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 4 years ago

“I love shopping with IDS as everyone is so helpful and tries to always ensure my order is fulfilled and on time. The items are always of good quality and I love the choice of costumes at reasonable prices.”

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Posted 4 years ago

Thank you for the 5 stars it makes our day when we hear positive comments. I have passed this on to the entire workforce to cheer them up.

Posted 4 years ago

“Always wonderful!”

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Posted 4 years ago

Thank you for the wonderful review. It is really nice to hear a positive comment and I will pass it on to everyone here.

Posted 4 years ago

“Excellent items, very quick delivery. Thank you”

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Posted 4 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods and the speed of delivery. We always try to give the best value for money and pride ourselves on our product selection.

Posted 4 years ago

“Fast postage and good variety”

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Posted 4 years ago

Thank you for your review. It is good to hear that you are happy with our service and product selection. I will pass your comments on to the team.

Posted 4 years ago

“I have used the ids for many years, but unfortunately the past year I have the service slow and a lot of orders received incorrect. I don’t know if there was a change of staff or what happened.”

Helpful Report

Posted 4 years ago

Dear Sandra I am sorry you feel this way. Due to the lack of performances and after a prolonged absence of classes, we are seeing higher than normal levels of Dancewear purchasing . This is channelling most of the fulfilment activity into just one of our three warehouses. Whilst we hold over double the inventory of any other competitor, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock, sometimes there can be delays. As you can imagine we have had to implement various new measures such as one-way systems meaning orders cannot be picked as quickly as they could have done in the past, screens on the packing stations resulting in fewer stations, limited the amount of handling of each order, and many other measures to ensure the safety of colleagues and customers. We also extended our returns criteria to enable teachers to return stock they bought for shows that are no longer taking place, which many teachers have taken advantage of. We value the feedback and are working tirelessly to improve the situation. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 4 years ago

“Staff are always very polite and helpful on the phone, especially in these difficult times. I would recommend to anyone who was looking for dance wear or stage wear.”

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Posted 4 years ago

Thank you Annette, it is so heartwarming to hear positive comments and I will pass this on to the Customer Service Team and the Managers. You have cheered up a cold morning.

Posted 4 years ago

“Sehr nettes Gespräch mit dem Kundenservice”

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Posted 4 years ago

Vielen Dank für Ihre netten Worte. Wir freuen uns darauf bald wieder von Ihnen zu hören.

Posted 4 years ago

“Good quality good price”

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Posted 4 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection.

Posted 4 years ago

International Dance Supplies is rated 4.4 based on 897 reviews