Name: International Dance Supplies
Address: Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,, Newton Abbot
Rating: 4.37

“I love shopping with IDS and the customer service is outstanding. I’ve been getting rather disheartened lately with the amount of out of stock and the time it takes for deliveries to get to me. I totally understand though as Covid is having an effect on everything. Just hope things get back to normal for us all soon!”

Helpful Report

Posted 4 years ago

Thank you for the 4 stars. After a prolonged absence of classes, we are seeing higher than normal levels of Dancewear purchasing. Whilst we hold over double the inventory of any of our other competitors, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock, sometimes there can be delays. Due to the current circumstances we are operating social distancing measures in our warehouse, but we are now endeavouring to keep to 3 working days between order placement and despatch of the order.

Posted 4 years ago

“Service was quick but the website information was wrong resulting in ordering the wrong size. IDS refused to refund the cost of postage to exchange for the correct size.”

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Posted 4 years ago

I am looking into this for you and will respond fully when I have heard from Customer Services.

Posted 4 years ago

“Good selection of products Usually prompt delivery”

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Posted 4 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you like our selection of products.

Posted 4 years ago

“Costume arrived had hole in spoke to them new one sent out straight away great service”

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Posted 4 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 4 years ago

“I find the prices very good and selection also though low stock in ballet shoes is often a problem, I find the website too slow and unorganised particularly in terms of ballet shoe sizes. As a dance school I have nowhere to stock multiple pairs of shoes and can’t afford to place huge orders so some guidance with regards to what a UK size is in Sansha, Capezio etc would be helpful. I also find customer reps are often not very polite.”

Helpful Report

Posted 4 years ago

I am sorry but we have had a few issues with an update we applied to the website but this should now be fixed. Due to the lack of performances and recitals, and also after a prolonged absence of classes, we are seeing higher than normal levels of Dancewear purchasing. Whilst we hold over double the inventory of any other competitor, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. As far as the sizing of the ballet shoes is concerned I am afraid that the different manufacturers use different sizing structures and we do our best to give guidance on the size charts on the website. We pride ourselves on the excellent customer service we give so I will pass your comments on.

Posted 4 years ago

“Happy with the service direct to me. Not had a response yet re: Anu Kansal? Thanks”

Helpful Report

Posted 4 years ago

Thank you for the good review. I will get the MyDanceStore team to look into your query.

Posted 4 years ago

“Great choice of garments and shoes but sometimes commom sizes are not available, or become unavailable between purchase of goods and actual packaging of goods.”

Helpful Report

Posted 4 years ago

Thank you for the review. We are seeing higher than normal levels of Dancewear purchasing and we are impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock, sometimes there can be delays. We value the feedback and are working tirelessly to improve the situation.

Posted 4 years ago

“Slowest website I have ever come across, takes so long to make an order I have given up. Also you never have any stock.”

Helpful Report

Posted 4 years ago

I am sorry you have had problems with the website. The IT team are aware of the issues and are working hard to put things right. Whilst we hold over double the inventory of any other competitor, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock, sometimes there can be delays. We value the feedback and are working tirelessly to improve the situation. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 4 years ago

“Everything is good and easy . We would like a faster delivery !”

Helpful Report

Posted 4 years ago

Thank you for the review. We have had a significant number of teachers set-up My Dancestores during the Summer to allow them to have items delivered directly to the parents and students without interaction and contact. This has meant we are shipping unprecedented numbers of smaller orders on behalf of Teachers. However, we continue to endeavour to prioritise all our wholesale customers. Whilst we always hope to despatch everything from stock, sometimes there can be delays. We value the feedback and are working tirelessly to improve the situation.

Posted 4 years ago

“Always arrives earlier than expected and good quality”

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Posted 4 years ago

Thank you for the review. We love to hear that we have exceeded expectations.

Posted 4 years ago

“Great service and items”

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Posted 4 years ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 4 years ago

“I’m very pleased with my purchase and it was received in good time. Many thanks!”

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Posted 4 years ago

Thank you for your review. it is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 4 years ago

“Usually I rave about IDS and have always had great service, however this month I have had to wait ages (way more than the 2-4 working days I pay for) to receive my items and SO many jazz shows are out of stock that I can’t supply my students for weeks and have had to look elsewhere. Very disappointing!”

Helpful Report

Posted 4 years ago

Dear Hayley I understand that the current delay in shipping is hugely inconvenient for you and your customers, for which we apologise. We are working as fast as we possibly can to rectify matters. We have extended our warehouse opening hours, added in additional shifts and brought in more staff to supplement our own operations team - who are all back from furlough. As you can imagine we have had to implement various new measures such as one-way systems meaning orders cannot be picked as quickly as they could have done in the past, screens on the packing stations resulting in fewer stations, limited the amount of handling of each order, and many other measures to ensure the safety of colleagues and customers.Due to the lack of performances and recitals, and also after a prolonged absence of classes, we are also seeing higher than normal levels of Dancewear purchasing and understandably fewer costume orders. Whilst we hold over double the inventory of any other competitor, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock, sometimes there can be delays. We value the feedback and are working tirelessly to improve the situation. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 4 years ago

“I have been a customer of IDS for nearly 20 years so I have been accustomed to the efficient and speedy service. Not happening now.......it took 9 days for my order to arrive and 8 days for my colleague. If you do not get a bit more organised, you will lose us sadly. How come, after nearly 6 months to get stock up to date for dance schools to begin operating again, you are out of stock of so many most needed items??? Not impressed IDS.”

Helpful Report

Posted 4 years ago

Dear Jane I have looked into this for you and the order you placed on the 13th September was despatched by us on the 16th September via Fedex. I checked on their tracking service and saw that they delivered it on the 22nd September and according to their website this was because there was no-one to sign for the parcel on the 17th, 18th 19th and 21st. I am sorry that your parcel was delayed, we are trying to reduce the length of time it takes to despatch but we are currently extremely busy.

Posted 4 years ago

“I love absolutely everything about IDS. The website is a veritable Aladdin’s cave of treasures. I buy all my ballet shoes, leotards and costumes here and they are excellent quality, a great price, speedy delivery and simple returns. The customer service whenever I have called has always been fantastic. Friendly, caring staff who are passionate about dancewear what more could you ask for.”

Helpful Report

Posted 4 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 4 years ago

“Items are never in stock anymore, delivery takes forever. You used to be fabulous, I hope that things get better soon!”

Helpful Report

Posted 4 years ago

Dear Emma, Thank you for your review and the acknowledgement that we "used to be fabulous". I understand that the current delay in shipping is hugely inconvenient for you and your customers, for which we apologise. We are working as fast as we possibly can to rectify matters. We have extended our warehouse opening hours, added in additional shifts and brought in more staff to supplement our own operations team - who are all back from furlough. As you can imagine we have had to implement various new measures such as one-way systems meaning orders cannot be picked as quickly as they could have done in the past, screens on the packing stations resulting in fewer stations, limited the amount of handling of each order, and many other measures to ensure the safety of colleagues and customers. We have had a significant number of teachers set-up My Dancestores during the Summer to allow them to have items delivered directly to the parents and students without interaction and contact. This has meant we are shipping unprecedented numbers of smaller orders on behalf of Teachers. However, we continue to endeavour to prioritise all our wholesale customers. Whilst we hold over double the inventory of any other competitor, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock sometimes there can be delays. We value the feedback and are working tirelessly to improve the situation. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 4 years ago

“did a large order on monday morning , paid for it all, took 5 days to be picked by which time a lot of my order had gone out of stock , took over a week to receive my order. still waiting for over £500 worth of goods”

Helpful Report

Posted 4 years ago

Dear Gillian. Thank you for your review. I understand that the current delay in shipping is hugely inconvenient for you and your customers, for which we apologise. We are working as fast as we possibly can to rectify matters. We have extended our warehouse opening hours, added in additional shifts and brought in more staff to supplement our own operations team - who are all back from furlough. As you can imagine we have had to implement various new measures such as one-way systems meaning orders cannot be picked as quickly as they could have done in the past, screens on the packing stations resulting in fewer stations, limited the amount of handling of each order, and many other measures to ensure the safety of colleagues and customers. We have had a significant number of teachers set-up My Dancestores during the Summer to allow them to have items delivered directly to the parents and students without interaction and contact. This has meant we are shipping unprecedented numbers of smaller orders on behalf of Teachers. However, we continue to endeavour to prioritise all our wholesale customers. Due to the lack of performances and recitals, and also after a prolonged absence of classes, we are also seeing higher than normal levels of Dancewear purchasing and understandably fewer costume orders. This is channelling most of the fulfilment activity into just one of our three warehouses. Whilst we hold over double the inventory of any other competitor, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock, sometimes there can be delays. We value the feedback and are working tirelessly to improve the situation. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 4 years ago

“Delivery time was much longer than anticipated”

Helpful Report

Posted 4 years ago

Thank you for your review. I understand that the current delay in shipping is hugely inconvenient for you and your customers, for which we apologise. We are working as fast as we possibly can to rectify matters. We have extended our warehouse opening hours, added in additional shifts and brought in more staff to supplement our own operations team - who are all back from furlough. As you can imagine we have had to implement various new measures such as one-way systems meaning orders cannot be picked as quickly as they could have done in the past, screens on the packing stations resulting in fewer stations, limited the amount of handling of each order, and many other measures to ensure the safety of colleagues and customers. We have had a significant number of teachers set-up My Dancestores during the Summer to allow them to have items delivered directly to the parents and students without interaction and contact. This has meant we are shipping unprecedented numbers of smaller orders on behalf of Teachers. However, we continue to endeavour to prioritise all our wholesale customers. Whilst we hold over double the inventory of any other competitor, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock sometimes there can be delays. We value the feedback and are working tirelessly to improve the situation. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 4 years ago

“Service is shameful compared to competitors who are still able to provide same day despatch. Emails are unanswered. I will only use you when there is no alternative. Service was poor before Covid. Now it is unacceptable but sadly, I still have to sometimes have no other option at the moment”

Helpful Report

Posted 4 years ago

Thank you for your review. I understand that the current delay in shipping is hugely inconvenient for you and your customers, for which we apologise. We are working as fast as we possibly can to rectify matters. We have extended our warehouse opening hours, added in additional shifts and brought in more staff to supplement our own operations team - who are all back from furlough. As you can imagine we have had to implement various new measures such as one-way systems meaning orders cannot be picked as quickly as they could have done in the past, screens on the packing stations resulting in fewer stations, limited the amount of handling of each order, and many other measures to ensure the safety of colleagues and customers. We have had a significant number of teachers set-up My Dancestores during the Summer to allow them to have items delivered directly to the parents and students without interaction and contact. This has meant we are shipping unprecedented numbers of smaller orders on behalf of Teachers. However, we continue to endeavour to prioritise all our wholesale customers. Due to the lack of performances and recitals, and also after a prolonged absence of classes, we are also seeing higher than normal levels of Dancewear purchasing and understandably fewer costume orders. This is channelling most of the fulfilment activity into just one of our three warehouses. Whilst we hold over double the inventory of any other competitor, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock sometimes there can be delays. We value the feedback and are working tirelessly to improve the situation. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 4 years ago

“Delivery could be quicker.”

Helpful Report

Posted 4 years ago

Thank you for your review. I understand that the current delay in shipping is hugely inconvenient for you and your customers, for which we apologise. We are working as fast as we possibly can to rectify matters and have already implemented additional shifts.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

International Dance Supplies Reviews