Name: International Dance Supplies
Address: Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,, Newton Abbot
Rating: 4.37

“I would have rated 5* if IDS did next day delivery”

Helpful Report

Posted 4 years ago

“Unfortunately I don’t feel we are receiving as high a level of service as we have done previously. Orders used to arrive much quicker and there weren’t as many items put on back order.”

Helpful Report

Posted 4 years ago

Thank you for your review. I understand that the current delay in shipping is hugely inconvenient for you and your customers, for which we apologise. We are working as fast as we possibly can to rectify matters. We have extended our warehouse opening hours, added in additional shifts and brought in more staff to supplement our own operations team - who are all back from furlough. As you can imagine we have had to implement various new measures such as one-way systems meaning orders cannot be picked as quickly as they could have done in the past, screens on the packing stations resulting in fewer stations, limited the amount of handling of each order, and many other measures to ensure the safety of colleagues and customers. We have had a significant number of teachers set-up My Dancestores during the Summer to allow them to have items delivered directly to the parents and students without interaction and contact. This has meant we are shipping unprecedented numbers of smaller orders on behalf of Teachers. However, we continue to endeavour to prioritise all our wholesale customers. Due to the lack of performances and recitals, and also after a prolonged absence of classes, we are also seeing higher than normal levels of Dancewear purchasing and understandably fewer costume orders. This is channelling most of the fulfilment activity into just one of our three warehouses. Whilst we hold over double the inventory of any other competitor, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock sometimes there can be delays. We value the feedback and are working tirelessly to improve the situation. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 4 years ago

“Products are great but there’s never enough stock or it takes ages to get here”

Helpful Report

Posted 4 years ago

Thank you for your review. I understand that the current delay in shipping is hugely inconvenient for you and your customers, for which we apologise. We are working as fast as we possibly can to rectify matters. We have extended our warehouse opening hours, added in additional shifts and brought in more staff to supplement our own operations team - who are all back from furlough. As you can imagine we have had to implement various new measures such as one-way systems meaning orders cannot be picked as quickly as they could have done in the past, screens on the packing stations resulting in fewer stations, limited the amount of handling of each order, and many other measures to ensure the safety of colleagues and customers. We have had a significant number of teachers set-up My Dancestores during the Summer to allow them to have items delivered directly to the parents and students without interaction and contact. This has meant we are shipping unprecedented numbers of smaller orders on behalf of Teachers. However, we continue to endeavour to prioritise all our wholesale customers. Due to the lack of performances and recitals, and also after a prolonged absence of classes, we are also seeing higher than normal levels of Dancewear purchasing and understandably fewer costume orders. This is channelling most of the fulfilment activity into just one of our three warehouses. Whilst we hold over double the inventory of any other competitor, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock sometimes there can be delays. We value the feedback and are working tirelessly to improve the situation. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 4 years ago

“A huge lacking in sizes being in stock and have had to use other sites to get things as IDS have had hardly anything in stock”

Helpful Report

Posted 4 years ago

Thank you for your review. Whilst we hold over double the inventory of any other competitor, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock sometimes there can be delays. We value the feedback and are working tirelessly to improve the situation. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 4 years ago

“We have used IDS for nearly 8 years and have always been pleased with their excellent service. We buy Revolution costumes, 1st Position costumes and also ‘fancy dress’ costumes for our Theatre Shows and Showcases and are very pleased with the quality and sizing of the costumes . The range of costumes has increased every year and that’s really useful . The ladies on customer service are really helpful and friendly - thank you all !”

Helpful Report

Posted 4 years ago

“We paid £9.95 for express delivery and recieved the order a full week later I understand with COVID:19 that delivery may be longer than normal but this was poor service.”

Helpful Report

Posted 4 years ago

Thank you for your review. I understand that the current delay in shipping is hugely inconvenient for you and your customers, for which we apologise. We are working as fast as we possibly can to rectify matters. We have extended our warehouse opening hours, added in additional shifts and brought in more staff to supplement our own operations team - who are all back from furlough. As you can imagine we have had to implement various new measures such as one-way systems meaning orders cannot be picked as quickly as they could have done in the past, screens on the packing stations resulting in fewer stations, limited the amount of handling of each order, and many other measures to ensure the safety of colleagues and customers. We have had a significant number of teachers set-up My Dancestores during the Summer to allow them to have items delivered directly to the parents and students without interaction and contact. This has meant we are shipping unprecedented numbers of smaller orders on behalf of Teachers. However, we continue to endeavour to prioritise all our wholesale customers. Due to the lack of performances and recitals, and also after a prolonged absence of classes, we are also seeing higher than normal levels of Dancewear purchasing and understandably fewer costume orders. This is channelling most of the fulfilment activity into just one of our three warehouses. We value the feedback and are working tirelessly to improve the situation. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 4 years ago

“I understand you are social distancing/covid (we are after all living in unprecedented times) but 5 days to get an order is just toooo long. Your competitors are providing a much better service. Stores are managing to replenish and send out orders/shelves with masks etc... so I don't understand what is different about your company. Think outside the box- have you workers around the clock to get the orders out with less people on site. As a wholesaler- it is a shoddy service 5 days waiting for stock! I'm so frustrated that my leoskirt I use is manufactured by you- as I have taken all my other business elsewhere to get a faster turnaround (shoes etc). I appreciate your staff safety- I keep my staff safe too- but we're all trying to run a business here and we need stock next day! It's a shame.”

Helpful Report

Posted 4 years ago

Thank you for your review. I understand that the current delay in shipping is hugely inconvenient for you and your customers, for which we apologise. We are working as fast as we possibly can to rectify matters. We have extended our warehouse opening hours, added in additional shifts and brought in more staff to supplement our own operations team - who are all back from furlough. As you can imagine we have had to implement various new measures such as one-way systems meaning orders cannot be picked as quickly as they could have done in the past, screens on the packing stations resulting in fewer stations, limited the amount of handling of each order, and many other measures to ensure the safety of colleagues and customers. We have had a significant number of teachers set-up My Dancestores during the Summer to allow them to have items delivered directly to the parents and students without interaction and contact. This has meant we are shipping unprecedented numbers of smaller orders on behalf of Teachers. However, we continue to endeavour to prioritise all our wholesale customers. Due to the lack of performances and recitals, and also after a prolonged absence of classes, we are also seeing higher than normal levels of Dancewear purchasing and understandably fewer costume orders. This is channelling most of the fulfilment activity into just one of our three warehouses. Whilst we hold over double the inventory of any other competitor, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock sometimes there can be delays. We value the feedback and are working tirelessly to improve the situation. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 4 years ago

“The Lynsey Allen School of Ballet have always enjoyed and appreciated the professional service throughout the past 11yrs. Whilst being very professional they are always offer a warm and friendly service”

Helpful Report

Posted 4 years ago

“Slow in delivery and exceptionally slow on refunds”

Helpful Report

Posted 4 years ago

Thank you for your review. I understand that the current delay in shipping is hugely inconvenient for you and your customers, for which we apologise. We are working as fast as we possibly can to rectify matters. We have extended our warehouse opening hours, added in additional shifts and brought in more staff to supplement our own operations team - who are all back from furlough. As you can imagine we have had to implement various new measures such as one-way systems meaning orders cannot be picked as quickly as they could have done in the past, screens on the packing stations resulting in fewer stations, limited the amount of handling of each order, and many other measures to ensure the safety of colleagues and customers. We have had a significant number of teachers set-up My Dancestores during the Summer to allow them to have items delivered directly to the parents and students without interaction and contact. This has meant we are shipping unprecedented numbers of smaller orders on behalf of Teachers. However, we continue to endeavour to prioritise all our wholesale customers. Due to the lack of performances and recitals, and also after a prolonged absence of classes, we are also seeing higher than normal levels of returns as we have extended our returns policy to assist all our customers how have had performances cancelled which is causing a delay in the processing time for returns and refunds. We value the feedback and are working tirelessly to improve the situation. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 4 years ago

“IDS are a reputable dance and costume company and I usually look there first for all my dance wear needs. Their customer service team are helpful and soon sort out any queries for you. The prices are comparable to all other sites and the quality is correct for the price paid.. In the past the turn around time for items being delivered was amazing, it has slowed down now, but still acceptable..”

Helpful Report

Posted 4 years ago

“Very qujck abd good service”

Helpful Report

Posted 4 years ago

“I am a customer for about 10 years. I was very disappointed as I have called numerous times and left my phone as indicated by the machine, but nor reply! Then, I decided to order on line. Unfortunately again there was a delay and No one to reach to complain. Have in mind that the last order was for 1.537,38 Euros!!!! Also they sent me 3 WRONG items which I haven't tried to return since I feel there is No person to talk to and complain to. I am seriously thinking of stop buying from IDS.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear that you have received incorrect items. I have checked but could not find any voicemails from your number. You have sent us an e-mail to advise of the incorrect items to which we responded and your refund was issued promptly. If you do need to contact us in future please call us during opening hours which are 8am - 5.15pm GMT or alternatively you can e-mail us. Apologies for the inconvenience caused.

Posted 4 years ago

“Super schnell und unkompliziert.”

Helpful Report

Posted 4 years ago

“Been an IDS customer now for a few years and can’t praise them enough never had a problem with an order . If I’ve had to contact them by phone they are extremely helpful and polite a wonderful company with excellent dancewear products .”

Helpful Report

Posted 4 years ago

“Fantastic to deal with and items arrive to Canada in a very timely manner!”

Helpful Report

Posted 4 years ago

“Always excellent service Great value for money”

Helpful Report

Posted 4 years ago

“Service and delivery used to be fantastic, always next day without fail, but it seems to have gone downhill, orders take for ever and I have to pay an extra £10 for 2-4 day delivery which is madness. If things are delayed we never get told any more, we just have to wait and wait. I find the slow delivery really off putting, and I usually consider another supplier before IDS now which is a real shame. Please go back to whatever you were doing before, it was fantastic!”

Helpful Report

Posted 4 years ago

Thank you for your review. We understand that the current delivery timescales are inconvenient but these are necessary in order to keep our team safe and comply with social distancing. Due to this it could take up to 3 working days to despatch your order and there is a notice on the website to explain this. We have already added extra early and night shifts to manage the current demand better and once we are able to reduce these timescales we will of course update the website.

Posted 4 years ago

“IDS are very helpful when I have contacted them and they clearly know and understand the dance/theatre school industry. Highly recommend - good quality goods and great customer service.”

Helpful Report

Posted 4 years ago

“As always totally happy with my order and great value, will only ever use IDS for dance supplies!”

Helpful Report

Posted 4 years ago

“I love how I can order everything in one place. However the website is very slow. Quite a lot changed to out of stock when in basket but that could be due to mass ordering for September from all dance teachers.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are already in the process of making changes to the website to speed it up but as you already mentioned in September we experience a lot more traffic on the website than usual and this can occasionally slow it down a little. We're glad to hear though that you're able to order everything in one place.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

International Dance Supplies Reviews