International Dance Supplies Reviews

Name: International Dance Supplies
Address: Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,, Newton Abbot
Rating: 4.37

4.4 Rating 897 Reviews

81 %

of reviewers recommend International Dance Supplies

Company Reviews

Metrics

Info

4.4

Based on 897 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About International Dance Supplies:

IDS is Europe's largest wholesale dancewear supplier servicing dance teachers and dance shops with quality dancewear.

Visit Website

Phone:

01626363232

Email:

customerservices@ids.co.uk

Location:

Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,
Newton Abbot
TQ12 4BT

International Dance Supplies 5 star review on 14th February 2025

Kathleen D

International Dance Supplies 5 star review on 25th June 2024

Renee L

International Dance Supplies 5 star review on 16th April 2024

Mrs Kathleen M

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm very happy with the fast and quality delivery”

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Posted 3 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with the quality of your purchase.

Posted 3 years ago

“Very quick delivery.”

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Posted 3 years ago

Thank you for your review. It is great to hear that you are so happy with our service, specifically delivery timescales!

Posted 3 years ago

“3/5 - purely because stock has been really difficult over the past year or two. The systems/customer service etc are great but without the stock levels being consistent, the service is un-usable.”

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Posted 3 years ago

Thank you for your review. It is great to hear that you are so happy with our customer service and systems, and we are working tirelessly together with our suppliers to ensure we can overcome the many challenges we are currently facing, from raw material shortages over to container and courier shortages as well as several others.

Posted 3 years ago

“No nonsense service, friendly and reliable”

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Posted 3 years ago

Thank you for your review. It is great to hear that you are so happy with our service!

Posted 3 years ago

“Excellent service.”

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Posted 3 years ago

Thank you for your review. It is good to hear that you are happy with our service and I will pass your comments on to the team.

Posted 3 years ago

“Amazing service, prices,choice of items and fast delivery. Customer service is also excellent. Thankyou.”

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Posted 3 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 3 years ago

“Excellent service. Very quick delivery. Good products. Recommend IDS. Very pleasant Staff always ready to help.”

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Posted 3 years ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 3 years ago

“Unfortunately I have found IDS isnt as reliable as it used to be since COVID. So many items out of stock, longer delivery times and frustrating issues with missing laces on tap shoes which still isnt resolved and has caused so many phone calls. My uniforms are not in stock and I have so many complaints about back orders from my students and parents. There isnt enough info given about why this is when its been like it for 3/4 months. I really hope IDS gets back to how it was as otherwise I will have to look for a new supplier :(”

Helpful Report

Posted 3 years ago

We know the service level during the pandemic fell below expectations for which we apologise. We continue to make improvements – longer opening hours, faster shipping times, better product availability. We are working with our suppliers and the shelves are filling up as quickly as our suppliers can deliver into us. I have asked the Customer Service Team leader to look into the specific issue of the laces and she will be in touch with you. I hope you will stay with us as we want to be your supplier of choice and are doing our very best to get back to normal.

Posted 3 years ago

“Always polite, friendly and helpful. Costumes are great value for money and have always arrived on time. Definitely my go-to company. I would thoroughly recommend IDS”

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Posted 3 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 3 years ago

“I always appreciate the promptness of the delivery, both locally and internationally.　Thank you .”

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Posted 3 years ago

Thank you for the review. It is good to hear that you get a speedy delivery both here in the UK and Japan. We look forward to your next order.

Posted 3 years ago

“Sadly with long term delay in uniform and items out of stock I actually lost two students On whole good service more recently dossapoining”

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Posted 3 years ago

Thank you for your feedback and for your custom. I am pleased that you are happy with our service as we want to continue to be your chosen supplier. We know the service level during the pandemic fell below expectations for which we apologise. We are working with our suppliers and the shelves are filling up as quickly as our suppliers can deliver into us.

Posted 3 years ago

“Very happy with all items I purchased from ids. Will be ordering again in future. Thank you”

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Posted 3 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 3 years ago

“Very friendly and efficient,its a shame about some out of stock at times but we are well informed where these are concerned.”

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Posted 3 years ago

Thank you for the review. Our warehouse shelves are filling up as quickly as our suppliers can deliver into us but it is good to hear that you feel well informed about delays. I will pass your comments on to the team.

Posted 3 years ago

“Telephone operators are always helpful. Emails are dealt with eventually - telephone is better! Merchandise is as stated. I have been using this company for many years and have no intention of changing.”

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Posted 3 years ago

Thank you for the lovely review. Our team are always on hand to help and I will pass your comments on to them. It is great to hear that you have no intention of changing suppliers.

Posted 3 years ago

“A good range of dance wear at fair prices. I use mainly for children’s ballet uniform, and sometimes (pre-covid) for lots of show costumes. Customer service is excellent. Many items have gone out of stock recently but I don’t blame IDS for that! Also find the ‘mydancestore.com’ service very useful.”

Helpful Report

Posted 3 years ago

Thank you for the review. It is good to hear positive comments and we appreciate your understanding of the stock situation at the moment. We are doing our best to rectify this and hopefully will be back on track soon.

Posted 3 years ago

“High quality goods. Very competitive prices. Fast delibvery. Excellent customer service. 🌟🌟🌟🌟🌟”

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Posted 3 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 3 years ago

“Always efficient and quick. Great service. Bravo !!”

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Posted 3 years ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 3 years ago

“no longer, sadly, the nice friendly company - too many items ‘out of stock'”

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Posted 3 years ago

I am sorry you feel that we are no longer friendly. We know the service level during the pandemic fell below expectations for which we apologise. We continue to make improvements – longer opening hours, faster shipping times, better product availability. We are actively working with our suppliers although planning and forecasting continues to be difficult due to the different levels of restrictions around the globe. Our new warehouse extension is now completed and the shelves are filling up as quickly as our suppliers can deliver into us. We look forward to being back to normal as soon as we can. We would like to continue to be your favoured supplier so please feel free to contact us if you have a specific area of concern and we will do our best to help you.

Posted 3 years ago

“I really appreciate that you must have had such a difficult time with covid but am finding the time it takes for supplies to be sent is now quite long and there have been several mistakes made. I have school uniform with you but only found out that it was discontinued from my parents. The staff however are always extremely polite and positive. I hope normal service can continue soon, as before covid it was outstanding.”

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Posted 3 years ago

We are doing everything we can to exceed expectations in terms of delivery, and at the moment we are still despatching within 2 working days from order placement. As far as your uniform is concerned I have asked one of our customer service team to phone you to clarify the status of your leotard. Thank you for the kind words about the team, I will pass this on to them. Like you we are hoping that things will soon be back to normal and we can exceed expectations again.

Posted 3 years ago

“Placed an order. Phoned few days later to question when coming (as paid for quicker postage system) only to be told they didn't have the item in stock and would have emailed me at some point to tell me this. Sorry but that's very poor service. Also ordered dance tights in JULY and still waiting for them in November.”

Helpful Report

Posted 3 years ago

I am sorry that you are unhappy about the service you received and we will investigate this further. We are still waiting on a delivery of the tights you have on order and hope they will be with us very soon.

Posted 3 years ago

International Dance Supplies is rated 4.4 based on 897 reviews