International Dance Supplies Reviews

Name: International Dance Supplies
Address: Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,, Newton Abbot
Rating: 4.37

4.4 Rating 897 Reviews

81 %

of reviewers recommend International Dance Supplies

Company Reviews

Metrics

Info

4.4

Based on 897 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About International Dance Supplies:

IDS is Europe's largest wholesale dancewear supplier servicing dance teachers and dance shops with quality dancewear.

Visit Website

Phone:

01626363232

Email:

customerservices@ids.co.uk

Location:

Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,
Newton Abbot
TQ12 4BT

International Dance Supplies 5 star review on 14th February 2025

Kathleen D

International Dance Supplies 5 star review on 25th June 2024

Renee L

International Dance Supplies 5 star review on 16th April 2024

Mrs Kathleen M

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always loved the fast delivery from IDS however items seem to take up to 10days to be delivered. Stock seems lacking across the board. Sad to see so many lines disappearing which have always been staple items for dance and theatre school. Seems to have transformed into another dance supplier with the same lines. Very sad. I often use other companies now as stock is much better a d delivery much quicker”

Helpful Report

Posted 3 years ago

Thank you for your feedback and for your custom. We know the service level during the pandemic fell below expectations for which we apologise. We continue to make improvements – longer opening hours, faster shipping times, better product availability. We are working with our suppliers and are committed to partnering with them to help fully reopen the dance industry as quickly as possible. Planning and forecasting continues to be difficult due to the different levels of restrictions around the globe. Our new warehouse extension is now completed and the shelves are filling up as quickly as our suppliers can deliver into us. We are doing everything we can to exceed expectations in terms of delivery and at the moment we are despatching within 2 working days from order placement. We want to be your preferred supplier and are striving to achieve this for our valued customers.

Posted 3 years ago

“Fantastic as always. I would not go anywhere else to buy my dance students supplies”

Helpful Report

Posted 3 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 3 years ago

“It's excellent service all the time. Goods arrive in very short time and queries are always answered promptly. We have been ordering for a long time and all this while, we are always please with the service!”

Helpful Report

Posted 3 years ago

Thank you Rosalind. It is good to know that shipping to Singapore is so quick. I will pass on your comments about our service to the team, it will make their day!

Posted 3 years ago

“Always excellent, prompt service”

Helpful Report

Posted 3 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 3 years ago

“Really slow to send stuff out. Will shop elsewhere in the future.”

Helpful Report

Posted 3 years ago

I am sorry your order was delayed. Your order was split because one of the items was out of stock and the first part of the order was shipped so your whole order was not held up. The second item was shipped as soon as it was back in stock. Our new warehouse extension is now completed and the shelves are filling up as quickly as our suppliers can deliver into us – we already had the highest stocks in the industry and now we have the capacity for even more. We want to be your preferred supplier and are working hard to continue to make improvements.

Posted 3 years ago

“Everything was great! As always, polite and helpful sales team. Thank you”

Helpful Report

Posted 3 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 3 years ago

“Disappointed as it all has still not arrived , phoned Friday and was told it was on its way still no sign”

Helpful Report

Posted 3 years ago

Your order was sent out on Friday on a 48 hour Tracked Service with Royal Mail and is out for delivery today. I have emailed the tracking number to you so you can see its progress.

Posted 3 years ago

“Dispatch not what it used to be. Used to dispatch insane day and often came the next day. Not any more. Can be frustrating when ordering for students as it takes now much longer. Shame as stock range is excellent.”

Helpful Report

Posted 3 years ago

We are doing everything we can to exceed expectations in terms of delivery, however at the moment we are still despatching within 2 working days from order placement.

Posted 3 years ago

“I have always been I pressed with the excellent service I’ve had from IDS Senta Renton”

Helpful Report

Posted 3 years ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 3 years ago

“Always out of stock Regularly slow delivery Now looking elsewhere to purchase basic dancewear Dancewear store not supplying my parents going to Amazon to complete their orders I’ve been trying to be a loyal customer and stick with but it’s getting to the stage where IDS is not the standard it needs to be to be in a competitive dancewear market. Hope it improves you guys I really do”

Helpful Report

Posted 3 years ago

Thank you for your feedback and for your custom. We know the service level during the pandemic fell below expectations for which we apologise. We continue to make improvements – longer opening hours, faster shipping times, better product availability. We are working with our suppliers and are committed to partnering with them to help fully reopen the dance industry as quickly as possible. Planning and forecasting continues to be difficult due to the different levels of restrictions around the globe. Our new warehouse extension is now completed and the shelves are filling up as quickly as our suppliers can deliver into us – we already had the highest stocks in the industry and now we have the capacity for even more. We want to be your preferred supplier and are working hard to achieve this.

Posted 3 years ago

“I was really disappointed as we did not have these items on time as discussed with you. I would appreciate a phone to discuss some compensation as over the past year we have spent thousands with you and we were relying on these costumes arrive as made clear several times.”

Helpful Report

Posted 3 years ago

I am sorry you had problems with the delivery which I understand was due to a problem with the courier. The customer service team leader has been in contact with you to resolve your query.

Posted 3 years ago

“Very quick and just wonderful!”

Helpful Report

Posted 3 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 3 years ago

“Really tricky as so many items are out of stock. I also find the first position sizing a little bit insane. My 4 year olds have to buy the age 6-8tutu’s….. and the 0’s in Milly only fit tiny 3-4year olds.”

Helpful Report

Posted 3 years ago

Thank you for your feedback and for your custom. We know the service level during the pandemic fell below expectations for which we apologise. We continue to make improvements – longer opening hours, faster shipping times, better product availability. We are working with our suppliers and are committed to partnering with them to help fully reopen the dance industry as quickly as possible. Planning and forecasting continues to be difficult due to the different levels of restrictions around the globe. Our new warehouse extension is now completed and the shelves are filling up as quickly as our suppliers can deliver into us – we already had the highest stocks in the industry and now we have the capacity for even more. I am sorry you are having problems with the sizing. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. We want to be your preferred supplier and are working hard to maintain the high standard you expect from us.

Posted 3 years ago

“Your orders are taking over a week to arrive so no good for customers who ask me to order something in as an emergency. I have to go elsewhere now Also - you still supply to dance schools but took my 10% reduction off. I suppose at least this means I can return items if I want.”

Helpful Report

Posted 3 years ago

We are doing everything we can to exceed expectations in terms of delivery, however at the moment we are still despatching within 2 working days from order placement. The Retailer's discount expired at the end of August so you can return goods within the 28 day period if necessary.

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 3 years ago

“There just does not seem to be the stock I need in.”

Helpful Report

Posted 3 years ago

Thank you for your feedback and for your custom. We know the service level during the pandemic fell below expectations for which we apologise. We will continue to make improvements – longer opening hours, faster shipping times, better product availability. We are working with our suppliers and are committed to partnering with them to help fully reopen the dance industry as quickly as possible. Planning and forecasting continues to be difficult due to the different levels of restrictions around the globe. Our new warehouse extension is now completed and the shelves are filling up as quickly as our suppliers can deliver into us – we already had the highest stocks in the industry and now we have the capacity for even more.

Posted 3 years ago

“I have been a customer for many years, and always had first class service, not bought a lot over last 2 years due to pandemic and having to close things down, but starting up again now so hopefully return to some sort of normality soon”

Helpful Report

Posted 3 years ago

Thank you for the review. I am so pleased you are getting back to some sort of normality and that you are looking to reorder again soon. We are working with our suppliers and are committed to partnering with them to help fully reopen the dance industry as quickly as possible. Our new warehouse extension is now completed and the shelves are filling up as quickly as our suppliers can deliver into us – we already had the highest stocks in the industry and now we have the capacity for even more.

Posted 3 years ago

“Abysmal service lately.”

Helpful Report

Posted 3 years ago

Thank you for your feedback and for your custom over the last 7 years. We know the service level during the pandemic fell below expectations for which we apologise. We will continue to make improvements – longer opening hours, faster shipping times, better product availability. We are working with our suppliers and are committed to partnering with them to help fully reopen the dance industry as quickly as possible. Planning and forecasting continues to be difficult due to the different levels of restrictions around the globe. Our new warehouse extension is now completed and the shelves are filling up as quickly as our suppliers can deliver into us – we already had the highest stocks in the industry and now we have the capacity for even more. We are doing everything we can to exceed expectations in terms of delivery, however at the moment we are still despatching within 2 working days from order placement.

Posted 3 years ago

“Having used ids for many years I have always found the staff to be super helpful and stock levels great.”

Helpful Report

Posted 3 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 3 years ago

“My IDS experience has been excellent, as always! Excellent customer service, super efficient deliveries (even when other postal services aren’t so fast) and great advice too. I have been using IDS for nearly 20 years and no other supplier matches them on service, quality and most importantly on price. Thank you for all your hard work to keep our shows going for so many years!”

Helpful Report

Posted 3 years ago

Thank you for your glowing review, Marina! We really appreciate your positive feedback and are so glad that you have been with us for nearly 20 years. It's fantastic to hear that you're so happy with the service our warehouse team as well as our customer service team provide, and I'll be sure to pass the feedback onto them. Thank you for all your customer over the years and here's to many more years of dancing!

Posted 3 years ago

International Dance Supplies is rated 4.4 based on 897 reviews