International Dance Supplies Reviews

Name: International Dance Supplies
Address: Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,, Newton Abbot
Rating: 4.37

4.4 Rating 897 Reviews

81 %

of reviewers recommend International Dance Supplies

Company Reviews

Metrics

Info

4.4

Based on 897 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About International Dance Supplies:

IDS is Europe's largest wholesale dancewear supplier servicing dance teachers and dance shops with quality dancewear.

Visit Website

Phone:

01626363232

Email:

customerservices@ids.co.uk

Location:

Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,
Newton Abbot
TQ12 4BT

International Dance Supplies 5 star review on 14th February 2025

Kathleen D

International Dance Supplies 5 star review on 25th June 2024

Renee L

International Dance Supplies 5 star review on 16th April 2024

Mrs Kathleen M

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and prompt delivery”

Helpful Report

Posted 2 years ago

Thank you for your review and your custom over the last 14 months. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 2 years ago

“very helpfull and very quick service!”

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Posted 2 years ago

Thank you for the 5 stars and your service over the past 16 years or more. It makes our day when we hear positive comments and it is great to hear that delivery to Norway is so good.

Posted 2 years ago

“Seem to have lots of stock back in and have been very reliable for our uniform orders so far this academic year. Great quick and free postage.”

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Posted 2 years ago

Thank you for your review and your custom over the last 5 years. It is good to hear your orders arrive promptly and that you are happy with your purchases. We are doing our best to get stock levels up to where they used to be and it is good to hear that you have noticed the improvement.

Posted 2 years ago

“IDS from the start of setting my school up in 2006 have been so supportive and an invaluable asset to ensuring my dancers & teachers have the uniform and costumes they required to feel their best. Thank You. Fay Masterman The Dance Factory”

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Posted 2 years ago

Thank you for the wonderful review and your custom over the past 16 years. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 2 years ago

“I hate to have to say poor as I’ve loved IDS. I had a LA size grey lyrical costume arrive without the shorts so I have to send that back. But it’s the choice more than anything. I do two shows a year and always purchase from yourselves, I’ve had to look elsewhere for 3 out of the 5 groups as either I’ve already used the outfit or they just don’t have the sizes available. It’s such a shame as I prefer to buy from you.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and for your custom over the last 9 years. Unfortunately the past couple of years did have a domino effect on many things, including factories and suppliers closing. We have now arranged alternative sources in case of unpredicted events happening again. In the meantime we are doing our best to get stock levels up to where they used to be. The range of costumes we introduced this year was so popular, as many of you were having shows for the first time in 2 years, that stocks quickly ran low. We are going to be introducing many more new costumes in the Spring of 2023 including a vast range of exclusive 1st Position garments as well as a return of the popular Revolution range. We hope we can continue to be your preferred supplier for many years to come.

Posted 2 years ago

“Reliable and helpful customer service, great products, super quick delivery and fuss free returns if needed!”

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Posted 2 years ago

Thank you for the wonderful review and your custom over the last 6 years. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 2 years ago

“Easy to use website. Good quality supplies. Good communication and clear instructions on delivery.”

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Posted 2 years ago

Thank you for the review and your custom over the last 14 years. We are so pleased that you are happy with the website. The IT team have worked hard to make it user friendly and I will pass your comments on to them.

Posted 2 years ago

“So happy to have the new catalog. It makes it so much easier to find things. Thank you.”

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Posted 2 years ago

It is good to know you have received it and look forward to your next order!

Posted 2 years ago

“Very helpful polite staff, always go to trouble for me if I am needing advice and in emergencies (usually show week) will go above and beyond! Never more that a few minutes to answer the phone and I like the look of the new catalogue tho I have only used it once”

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Posted 2 years ago

Thank you for the 5 stars and your custom over the last 15 years or more. It makes our day when we hear positive comments and I will pass them on to the rest of the staff.

Posted 2 years ago

“Excellent service as always IDS 🙏”

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Posted 2 years ago

Thank you for the wonderful review and your custom over the last 15 years. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 2 years ago

“Beautiful costumes Quick delivery”

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Posted 2 years ago

Thank you for your review and your custom over the last 15 years. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 2 years ago

“The quality was extremely poor and the costumes look nothing like what was on the picture”

Helpful Report

Posted 2 years ago

Thank you for the review and your custom over the last 5 years. Please let us know which of the costumes you bought that you were not happy with as we value feedback and always use this to improve our offerings. If you can send a photo of the garment to customerservices@ids.co.uk we can investigate further.

Posted 2 years ago

“Customer service was very helpful to me and the very quick delivery of the shoes after I ordered was impressive. Thanks to the team at IDS!”

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Posted 2 years ago

Thank you for your review, it is really nice to receive a great review from a new customer. It is good to hear that you are happy with our service as we always do our best to look after our customers. We look forward to many more dealings with you.

Posted 2 years ago

“Never have any of the stock i need. From class costumes to shoes it causes a mot of stress when shows and exams are around each corner and my dancers need stuff we can never get. The website always advertises one price (very low) and then when you select a size or colour it triples in price that was advertised When you are trying to get free postage so make an order over £75 you actually have to have much more then that as it adds tax after you select postage I only use you and no one else but there are many things that upset me”

Helpful Report

Posted 2 years ago

Thank you for your feedback and for your custom over the last 15 years and more. We apologise if you feel the service level is not as expected. We have improved our shipping times and product availability. Unfortunately the past couple of years did have a domino effect on many things, including factories and suppliers closing. We have arranged alternative sources and in the meantime we are doing our best to get stock levels up to where they used to be. The issue with the website pricing on products that have been discounted in some sizes and colours is one that is being investigated to make sure the information is accurate and the IT team are working on this as a priority. The free postage is calculated on the net value of orders as stated in the terms and conditions as we cannot use the gross price that includes VAT. We want to continue to be your preferred supplier and if there is anything that you are unhappy about please contact customerservices@ids.co.uk where one of the team will be only too happy to help.

Posted 2 years ago

“Great service ,efficient and great value”

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Posted 2 years ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 2 years ago

“always very happy with the quality of goods and the service thank you”

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Posted 2 years ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 2 years ago

“Fast service, several e-mails to let me know the goods were on the way.”

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Posted 2 years ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 2 years ago

“Always excellent service. Efficient and quick.”

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Posted 2 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 2 years ago

“Staff always very helpful, on line ordering easy and delivery always on time.”

Helpful Report

Posted 2 years ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 2 years ago

“Excellent service 5”

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Posted 2 years ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 2 years ago

International Dance Supplies is rated 4.4 based on 897 reviews