International Dance Supplies Reviews

Name: International Dance Supplies
Address: Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,, Newton Abbot
Rating: 4.37

4.4 Rating 897 Reviews

81 %

of reviewers recommend International Dance Supplies

Company Reviews

Metrics

Info

4.4

Based on 897 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About International Dance Supplies:

IDS is Europe's largest wholesale dancewear supplier servicing dance teachers and dance shops with quality dancewear.

Visit Website

Phone:

01626363232

Email:

customerservices@ids.co.uk

Location:

Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,
Newton Abbot
TQ12 4BT

International Dance Supplies 5 star review on 14th February 2025

Kathleen D

International Dance Supplies 5 star review on 25th June 2024

Renee L

International Dance Supplies 5 star review on 16th April 2024

Mrs Kathleen M

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from IDS team from start to finish. Have never been let down.”

Helpful Report

Posted 2 years ago

Thank you for the wonderful review and your custom over the last 4 years. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 2 years ago

“Kat was so helpful helped with final steps of setting up my account , processed orders and advised about best postage options due to another supplier letting me down Thank you so much 😊”

Helpful Report

Posted 2 years ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers and I will pass this on to all staff, especially Kat.

Posted 2 years ago

“Always a pleasure to deal with. Staff very efficient and helpful going above and beyond especially with the current postal disruption.”

Helpful Report

Posted 2 years ago

Thank you for the wonderful review and your custom over the last 10 years. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 2 years ago

“Excellent choices and quick delivery for uniform shoes and costumes”

Helpful Report

Posted 2 years ago

Thank you for the review and your custom over the last 16 years. We are so pleased that you are happy with our service. We always try to give the best value for money and pride ourselves on our product selection.

Posted 2 years ago

“Fabulous variety and quality costumes. The website is easy to use and delivery is quick. Would highly recommend”

Helpful Report

Posted 2 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection.

Posted 2 years ago

“Excellent as always”

Helpful Report

Posted 2 years ago

Thank you for your review and continuous custom.

Posted 2 years ago

“Very helpful and pleasant staff. Always willing to help if you are unsure of an item.”

Helpful Report

Posted 2 years ago

Thank you for your review. It is good to hear that you are happy with our service and I will pass your comments on to the team.

Posted 2 years ago

“The costumes from ids are normally of great quality and fantastic. I have found if ordering a character costume the quality is not good. I ordered the penguin costumes and I was not impressed with the quality at all very poor and not to ids normal standard”

Helpful Report

Posted 2 years ago

Thank you for your review and your custom over the last 4 years. I am sorry you were not happy with the penguin costume. Our 1st Position garments are made to a high quality and the price reflects this. We do stock cheaper garments to fulfill our customers needs and these are mass produced by another manufacturer and not made to the same standard. Please feel free to return the costume for a refund if you want to.

Posted 2 years ago

“Excellent customer service”

Helpful Report

Posted 2 years ago

Thank you for the wonderful review and your custom for over 16 years. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 2 years ago

“All I needed was in stock. Parcel arrived in good time.”

Helpful Report

Posted 2 years ago

Thank you for the wonderful review, it makes our day when we hear positive comments.

Posted 2 years ago

“Usually everything is great with my orders. Unfortunately, this time, instead of what I ordered, a black leotard, I received a completely random costume including a hat. Lovely, but not really suitable for the ballet exams I needed the leotard for!”

Helpful Report

Posted 2 years ago

We sincerely apologize that you received the wrong item. We have now sent you the correct item, which is due to be delivered tomorrow. Any queries please contact our customer service team on 01626 36 32 32.

Posted 2 years ago

“I have just opened an account so far the service has been excellent 👌”

Helpful Report

Posted 2 years ago

Thank you for your 5-star review. A very warm welcome to IDS!

Posted 2 years ago

“We are mostly pleased with the service from IDS except for the stock levels. Our dance school uniform has been out of stock for months.”

Helpful Report

Posted 2 years ago

Thank you for the feedback and your custom over so many years. Please contact customer services with the items that are out of stock and they will update you on their progress. Unfortunately the past couple of years did have a domino effect on many things, including factories and suppliers closing. We have arranged alternative sources and in the meantime we are doing our best to get stock levels up to where they used to be.

Posted 2 years ago

“Professional and friendly .”

Helpful Report

Posted 2 years ago

Thank you for the wonderful review and your custom for nearly 20 years. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 2 years ago

“Always excellent service. Items delivered speedily.”

Helpful Report

Posted 2 years ago

Thank you for your review and your custom over the last 7 years. It is good to hear your order arrived promptly and that you are happy with our service.

Posted 2 years ago

“Lots of your items are always out of stock but you still let us order them, with out us knowing, I’m currently waiting for 6 mounts for a item and the parents are fuming ,”

Helpful Report

Posted 2 years ago

Thank you for your feedback and for your custom over the last 4 years. We apologise if you feel the service level is not as expected. We have improved our shipping times and product availability. Unfortunately the past couple of years did have a domino effect on many things, including factories and suppliers closing. We have now arranged alternative sources, but it has taken some time to source some of the fabrics in the quality our customers expect, particularly for the Gym Leotards you are waiting for. In the meantime we are doing our best to get stock levels up to where they used to be and hope that you will bear with us during this difficult time.

Posted 2 years ago

“Love the quality. Great costumes as always. My only concern is that sizes often come up small in the clothing range”

Helpful Report

Posted 2 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection. I am sorry you found the costume sizes come up small, the manufacturers all work to different sizing standards, and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit.

Posted 2 years ago

“A,ways a good service.”

Helpful Report

Posted 2 years ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 2 years ago

“I have waited since June for uniform - delivery dates keep being pushed back and now - there is no date - girls have taken 2 exams and not had leotards to wear - unacceptable If I’d have known they were not going to arrive on the first delivery date given I would never have used them as I now have just 3 girls in each grade not in the correct uniform”

Helpful Report

Posted 2 years ago

Thank you for your feedback and for your custom. We apologise if you feel the service level is not as expected. We have improved our shipping times and product availability. Unfortunately, the past couple of years did have a domino effect on many things, including factories and suppliers closing. We are continuing to arrange alternative sources in case of unpredicted events happening again and we are working hard to get our stock levels back to what they used to be. If you would like to discuss this further, please give us a call.

Posted 2 years ago

“Very fast delivery although not happy with the courier as they ignored my delivery requests and left the package in the middle of the street. Luckily, one of my neighbours saw it and brought it inside the building. I’ve already complained to FedEx but I think IDS should have a word with them too.”

Helpful Report

Posted 2 years ago

Thank you for the feed back and the 5 stars. We will certainly raise this issue with Fedex ourselves. Thank you for bringing this to our attention.

Posted 2 years ago

International Dance Supplies is rated 4.4 based on 897 reviews