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Herdwick Group Reviews

4.9 Rating 928 Reviews

99 %

of reviewers recommend Herdwick Group

Company Reviews

Product Reviews

4.9

Based on 928 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Herdwick Group:

Herdwick Cottages is an independent family-run business offering self-catering holiday rentals in the Lake District and surrounding areas.

Choose from Cottages, Pods, Lodges and more.

Visit Website

Phone:

01539-312290

Email:

hello@herdwickcottages.co.uk

Herdwick Group 5 star review on 23rd April 2024

Herdwick Group 5 star review on 22nd April 2024

Herdwick Group 5 star review on 12th April 2024

Herdwick Group 5 star review on 10th April 2024

Herdwick Group 5 star review on 6th April 2024

Herdwick Group 5 star review on 25th March 2024

Herdwick Group 5 star review on 23rd March 2024

751

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Herdwick Cottages really know the meaning of customer service. Maria and Adam were very pleasant, and quick to respond to my queries. This is the third time I have booked through Herdwick and I shall continue to do so. This is an excellent company and I highly recommend.”

Posted 6 months ago

Thank you for your kind review, Maryan. We are pleased that you will continue to book through Herdwick Cottages, and we look forward to helping you with your next booking.

Posted 6 months ago

“Booked via AirBnB so difficult to rate correctly. One email about door code not responded to but no issues.”

Posted 6 months ago

“Great service. All information sent through was spot on.. from directions, road closures, Transport routes.. Thanks again”

Posted 6 months ago

“Beautiful cottage and stunning area of the Lake District. No Internet connection outside the cottage - need to be aware when going walking alone. TV reception OK but does cut out sometimes.”

Posted 6 months ago

“Very easy to deal with. Great communication and a friendly courtesy call before our visit to ensure we had all the information needed for out stay. Excellent customer service. Thank you”

Posted 6 months ago

“Lovely little cottage in very central location!”

Posted 6 months ago

“Helpful and straightforward, we would recommend Herdwick Cottages😀”

Posted 6 months ago

“Great communication, friendly and accommodating hosts, clean accommodation and great location.”

Posted 6 months ago

“Excellent and efficient service throughout the process. Just the right amount of communication... not too much or too little.”

Posted 6 months ago

“Emails received promptly with all the relevant information”

Posted 6 months ago

“We booked last minute and added some guests to the booking the day before travelling and the staff were extremely helpful. We had all the information we needed including contact details at the cottage.”

Posted 6 months ago

“Good communication. Clear instructions and a lovely clean and comfortable cottage.”

Posted 6 months ago

“The service we received from Herdwick Cottages staff was extremely professional and seamless. All details requested were provided and all queries raised were answered. A totally satisfactory experience”

Posted 6 months ago

“Very happy with service”

Posted 6 months ago

“Maria was very helpful and friendly throughout the hole thing. And the recommendation on cabins and Hut that herdwick run that she sent me via email was very helpful in piking a place to go. Would highly recommend going through herdwick cottage.”

Posted 6 months ago

“Clear, concise and helpful emails”

Posted 6 months ago

“Excellent communication Received all the information required for our stay Staff very helpful”

Posted 6 months ago

“Very competent and nothing is too much trouble.”

Posted 6 months ago

“We didn’t get any correspondence about our booking or how to access the property until we called the day before arrival. This is apparently an issue sometimes with bookings made via booking.com. Once we were in touch though, the staff at Herdwick Cottages immediately sent us the info we needed and were friendly and helpful”

Posted 6 months ago

Thank you for your review. I'm sorry you didn't receive your pre-arrival email on time. As was explained, when you book through an OTA such as Booking.com, they don't provide us with your direct email address; instead, they provide us with a temporary email, which is supposed to redirect the email to you - but we know it doesn't always work. Unfortunately, we only find out when guests call us if it hasn't worked. Sadly, we have no control over this, so I can only apologise for any inconvenience caused.

Posted 6 months ago

“Never met anyone at the cottage. We enjoyed the stay immensely. Still awaiting return of £200 damage fee.”

Posted 6 months ago

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Herdwick Group is rated 4.9 based on 928 reviews