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Herdwick Group Reviews

4.9 Rating 1,508 Reviews
99 %
of reviewers recommend Herdwick Group
4.9
Based on 1,508 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier, Postal Service
On-time Delivery
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Herdwick Group Reviews

About Herdwick Group:

Herdwick Cottages is an independent family-run business offering self-catering holiday rentals in the Lake District and surrounding areas.

Choose from Cottages, Pods, Lodges and more.

Visit Website

Phone:

01539-312290

Email:

hello@herdwickcottages.co.uk

Herdwick Group 5 star review on 25th June 2025
Shirley F
Herdwick Group 5 star review on 25th June 2025
Angela R
Herdwick Group 5 star review on 25th June 2025
Angela R
Herdwick Group 5 star review on 25th June 2025
Angela R
Herdwick Group 5 star review on 25th June 2025
Angela R
Herdwick Group 5 star review on 25th June 2025
Doreen B
Herdwick Group 5 star review on 24th June 2025
Michael M
1053
Anonymous
Anonymous  // 01/01/2019
This was the second time booking though Herdwick cottages and the second time it was a pleasure. Booking was easy. Good information, descriptions and pictures of the properties. Once we had decided on where to stay, i had a query about the booking. My questions were answered quickly and we were booked up easily. A great experience and we will no doubt be using them again, hopefully later this year!
Helpful Report
Posted 2 months ago
Herdwick Cottages were really helpful with our booking and kindly offered some flexibility while they taught information from a cottage owner. They were friendly and communicated well.
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Posted 2 months ago
Very good all round
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Posted 2 months ago
Communication and customer support excellent. Cleaning service a little weak in that the property had a number of cobwebs and not quite as clean as we would have expected even though the property was in excellent modern condition. Not a huge issue but would have been 5 stars otherwise
Helpful Report
Posted 2 months ago
I wanted to find out in detail about kitchen facilities. Communication wasn't good so I ended up taking my own kitchen equipment for making a roast dinner, a sharp knife and also a cafetiere. These were already at the property and were of a high standard. I sent two messages and phoned, twice. Not good enough. Perhaps the kitchen inventory should be more detailed?
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Posted 2 months ago
Hello Carole, thank you for your feedback, which is always valuable to us, good or bad. Firstly, we pride ourselves on quickly responding to guests' enquiries, as is evident from guest feedback. You emailed us at 17.30 with your specific questions, and we replied at 18:08 explaining that we did;t have the answers, and we would need to contact the owner to obtain the answers to your specific questions; you were advised that, as the owner is a farmer, there might be a delay getting back to you, which you confirmed was okay. Maria telephoned you the next morning, when the office reopened, with the answers to your questions. I'm sorry if you feel this wasn't quick enough. Having reviewed the correspondence, which is logged on your booking notes, and given your specific questions, I'm satisfied that the staff handled your enquiries quickly and courteously. Kind regards, Adam
Posted 2 months ago
easy to talk to and gave us everything we needed
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Posted 2 months ago
Herdwick service was very good and the management to deal with questions and maintenance was quick.
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Posted 2 months ago
Staff were friendly and very helpful.
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Posted 2 months ago
Great place to stay and great communication on the workings of the property we stayed at.
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Posted 2 months ago
We had a lovely stay in our cottage and had everything we needed. We had clear instructions about how to access the property and all other essential information.
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Posted 2 months ago
Good to have a real person ring and email regarding booking and confirmation.
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Posted 2 months ago
Customer service was excellent .Called day before to make sure we had all the information we needed for our stay.
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Posted 2 months ago
Easy to book and excellent communication
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Posted 2 months ago
Excellent personal service
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Posted 2 months ago
Superb service and communication
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Posted 2 months ago
The service was excellent throughout from the booking process to checking in information and any issues resolved very quickly
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Posted 2 months ago
Always helpful and pleasant Would have been beneficial if you had warned us about the steep gravel drive and the information on the wifi was not accurate as it was useless !!
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Posted 2 months ago
I like this company. They are friendly on the phone, and very helpful. They rung up the day before to check we were all set - this was a nice touch.
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Posted 2 months ago
Straight forward booking, clear instructions and lovely stay
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Posted 2 months ago
Very efficient and helpful
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Posted 2 months ago
Herdwick Group is rated 4.9 based on 1,508 reviews