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Herdwick Group Reviews

4.9 Rating 1,508 Reviews
99 %
of reviewers recommend Herdwick Group
4.9
Based on 1,508 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier, Postal Service
On-time Delivery
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Herdwick Group Reviews

About Herdwick Group:

Herdwick Cottages is an independent family-run business offering self-catering holiday rentals in the Lake District and surrounding areas.

Choose from Cottages, Pods, Lodges and more.

Visit Website

Phone:

01539-312290

Email:

hello@herdwickcottages.co.uk

Herdwick Group 5 star review on 25th June 2025
Shirley F
Herdwick Group 5 star review on 25th June 2025
Angela R
Herdwick Group 5 star review on 25th June 2025
Angela R
Herdwick Group 5 star review on 25th June 2025
Angela R
Herdwick Group 5 star review on 25th June 2025
Angela R
Herdwick Group 5 star review on 25th June 2025
Doreen B
Herdwick Group 5 star review on 24th June 2025
Michael M
1053
Anonymous
Anonymous  // 01/01/2019
Very good as usual. The courtesy call the day before our holiday helps us feel that the staff are accessible and caring.
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Posted 5 months ago
Excellent service.
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Posted 5 months ago
Everything was great there. Highly recommended!
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Posted 5 months ago
Great communication from office staff from start to finish. Always answer any queries promptly. 5star business 👍
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Posted 5 months ago
Excellent service. I prefer self serve online which worked great. I had a small query so rang the office in Kendal and got chatting to a lovely team member there who was very helpful and friendly.
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Posted 5 months ago
Warm welcome from the owner and a lovely space in which to live for a few days.
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Posted 5 months ago
Excellent communication prior to stay . Couldn’t have asked for a better cottage or location . Will definitely return and recommend
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Posted 5 months ago
Great Communication and easy planning for any getaway
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Posted 5 months ago
You are a fabulous team, always cheerful, polite and extremely helpful with any queries one may have. It made my experience with you so easy and I can’t praise you enough.
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Posted 5 months ago
Oh wow, Sonja, Thank you for your wonderful 5-star review! I've shared it with all the team at Herdwick HQ. Your kind words truly motivate us to keep providing the best service possible. Thanks again, Adam :)
Posted 5 months ago
Lovely hut, great amenities.
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Posted 5 months ago
Excellent, communication and responses very quick.
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Posted 5 months ago
Efficient and friendly emails. All required information provided plus extra details. Didn’t need emergency contact but reassuring to know it was available.
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Posted 5 months ago
Done all the booking online which was easy. Shortly before our stay I received a courtesy phone call from Herdwick to confirm all was in order and that we had no worries. Thought that was a lovely touch.
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Posted 5 months ago
The staff were quite curt when I reached out for more info on our booking. Maria in particular was very rude and condescending.
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Posted 5 months ago
Dear Guest, Thank you for your review; we appreciate all feedback. I understand you had concerns about your interactions with Maria regarding your booking. I have reviewed the email correspondence. It shows Maria reminded you multiple times about your overdue balance payment, which put your booking at risk of cancellation. Additionally, a week before arrival, you requested to shorten your stay to one night, which we couldn't accommodate as we don't permit one-night stays per the property owners' occupancy rules. After reviewing the full context, I'm satisfied Maria handled your questions professionally and according to our policies. While I understand you may have been disappointed, and this may have guided your negative review, these policies are in place to ensure the property owners' requirements are met. I'm sorry if you felt the communication was curt. We'll use your feedback to further improve our communication. We hope you enjoyed your stay overall. Sincerely, Adam – Owner of Herdwick Cottages
Posted 5 months ago
Good clear instructions and great value for money.
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Posted 5 months ago
We had a very comfortable stay. The house was immaculate with plenty of everything that made us have a very enjoyable stay. Close to shops pubs only a 2 min walk. What more could you wish for.
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Posted 5 months ago
No issues with the cottage, pre leaving both an e-mail and phone call to wish us a nice holiday and warn us to avoid satnav and Rhino's pass.
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Posted 5 months ago
Very friendly and helpful staff: when we had queries, they answered them and dealt with issues straight away.
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Posted 6 months ago
Excellent service, from booking through to our stay. It is great to have the personal touch in booking a cottage, so many holiday cottages are on huge impersonal websites and dealing with a real person in the booking process so rarely happens now. We really appreciated the call before our stay to check all was well, thank you.
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Posted 6 months ago
we were welcomed nicely, a little suprise, we spend a wonderful christmas time in a cozy, clean cottage, wehadeverything we needed. thank you.
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Posted 6 months ago
Herdwick Group is rated 4.9 based on 1,508 reviews