Herdwick Group have a Customer Happiness Grade of A-. Customers love their prices and customer service and are happy with their refunds.
“
Easy to book at a very fair price .
Very informative of the cottage .
Even a personal coutesy call which is un heard of ......
”
- Kevin C
“
Great easy booking email on price query reply quick.
Nice complimentary call day before
”
- Rachael C
“
Great price for the lodge compared to other agencies. Very good communication - both email and phone calls ahead of our stay. I’d definitely use again.
”
- Helen J
“
Easy booking online, the cottage was above our expectations. Beautiful location, clean, comfortable with a bus stop at the doorstep. Pub and hotel within walking distance across the footpath and information tallied with information from Herdwick Cottages.
Swift refund of security deposit when we got home.
Will definitely book with this company again when we next visit the area.
”
- Mary W
“
I received a refund of £100 a gesture of goodwill.
”
- Ben G
“
So pleased I have discovered Herdwick cottages, the staff are so informative and helpful. Reassuring us in these uncertain times that everything is Covid save and if needs be a full refund would be given upto 48 hours before if a cancellation needed to be made. I have already recommended Herdwick Cottages to my family and friends . Excellent company !!
”
- Joanne S
“
This was my second stay, and again the service was excellent. The staff went out of their way to make us feel welcome — we were greeted with lovely treats on arrival, and the hot tub had already been preheated, which was a thoughtful touch. It is clear they care about the little details that make a stay special. Highly recommended!
”
- Sergejs B
“
Really fast, efficient and friendly service. You're ow the only agent that I book my lake district holidays with. Thank you
”
- Amanda R
“
Efficient and professional service from Herdwick Cottages. Recommended and hope to use again.
”
- Mary S