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Herdwick Group Reviews

4.9 Rating 1,508 Reviews
99 %
of reviewers recommend Herdwick Group
4.9
Based on 1,508 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier, Postal Service
On-time Delivery
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Herdwick Group Reviews

About Herdwick Group:

Herdwick Cottages is an independent family-run business offering self-catering holiday rentals in the Lake District and surrounding areas.

Choose from Cottages, Pods, Lodges and more.

Visit Website

Phone:

01539-312290

Email:

hello@herdwickcottages.co.uk

Herdwick Group 5 star review on 25th June 2025
Shirley F
Herdwick Group 5 star review on 25th June 2025
Angela R
Herdwick Group 5 star review on 25th June 2025
Angela R
Herdwick Group 5 star review on 25th June 2025
Angela R
Herdwick Group 5 star review on 25th June 2025
Angela R
Herdwick Group 5 star review on 25th June 2025
Doreen B
Herdwick Group 5 star review on 24th June 2025
Michael M
1053
Anonymous
Anonymous  // 01/01/2019
We could not be happier with the service that we have received from Herdwick Cottages. It was lovely to get a courtesy call the day before our stay to confirm we had received the cottage entry details and when we contacted them after a stay to report an issue (nothing relating to their service), they were on it immediately and kept in touch updating us regularly. We will definitely book with the company again and would recommend due to the great customer service. Thank you
Helpful Report
Posted 1 day ago
From the booking the team were very efficient . I received my information package by email to enable me to plan our trip with ease . I even had a call on the morning we travelled to our accommodation to confirm that I had no problems with details sent and that directions were ok . Excellent customer service and care .
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Posted 2 days ago
We had a lovely stay at tree tops by the falls. The location was fantastic as it was close to everything we needed and perfect for exploring the area. The property had all the amenities we needed, which made our stay really comfortable. It felt clean, cosy, and homely throughout. The hosts were proactive in reaching out to us and made it easy for us to contact them if needed. While the space was generally well-kept, it is a little dated and could benefit from some modernisation.
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Posted 2 days ago
We absolutely loved staying at the Property. It was immaculate when we arrived and everything was there that we expected. Arrival and departure admin couldn’t have been clearer or simpler
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Posted 3 days ago
Communication before arrival was all good. It was nice to receive a call just before our stay to ensure we had received directions, details of how to obtain keys, etc. Also nice to receive a welcome hamper on arrival at our property.
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Posted 3 days ago
All contact I had with staff was excellent.
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Posted 4 days ago
Any problem no matter how small is dealt with speedily and professionally
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Posted 4 days ago
Very helpful and efficient
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Posted 4 days ago
Herdwick have a great selection of cottages. Booking was straightforward, and when we had an issue with the oven during our stay, the staff could not have been more pleasant, and arranged a replacement oven the same day! Highly recommend this company.
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Posted 4 days ago
Thank you for your fantastic review, Kath. I'm so pleased the issue with the oven didn't affect your stay. We hope to see you again soon. Best regards, Adam
Posted 4 days ago
An immaculately clean cottage
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Posted 5 days ago
Booked online simple system
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Posted 5 days ago
Very efficient, clear communications
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Posted 5 days ago
Thank you for your wonderful review! We look forward to assisting you again in the future.
Posted 4 days ago
Clear communication and very polite staff would be very happy to book with Herdwick Cottages in the future .
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Posted 1 week ago
Very responses and extremely helpful
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Posted 1 week ago
Fantastic trip! House was amazing and perfect for our stay.
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Posted 1 week ago
Very professional and friendly. Received a warm welcome when we arrived.
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Posted 1 week ago
We had an email prior to our arrival that said the owners might drop by to say hello. It would have been a nice personal touch had we had that opportunity. Otherwise we enjoyed our relaxing stay. we had difficultiy locking the door when we left; the lock was problematic.
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Posted 1 week ago
Very responsive
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Posted 1 week ago
House was lovely. Disappointed not to have any recycling facilities in the house. Also had a window cleaner turn up at 8.30am one day which was odd.
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Posted 1 week ago
This was my second stay, and again the service was excellent. The staff went out of their way to make us feel welcome — we were greeted with lovely treats on arrival, and the hot tub had already been preheated, which was a thoughtful touch. It is clear they care about the little details that make a stay special. Highly recommended!
Helpful Report
Posted 1 week ago
Herdwick Group is rated 4.9 based on 1,508 reviews