Herdwick Cottages Reviews

Name: Herdwick Cottages
Address: Herdwick House, 53a-53b Highgate, Kendal, Cumbria
Rating: 4.92

4.9 Rating 2,010 Reviews

99 %

of reviewers recommend Herdwick Cottages

4.9

Based on 2,010 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Herdwick Cottages:

Herdwick Cottages is an independent family-run business offering self-catering holiday rentals in the Lake District and surrounding areas.

Choose from Cottages, Pods, Lodges and more.

Visit Website

Phone:

01539-312290

Email:

hello@herdwickcottages.co.uk

Herdwick Cottages 5 star review on 14th June 2026

Sally B

Herdwick Cottages 5 star review on 5th June 2026

Roger L

1204

Anonymous

Anonymous // 01/01/2019

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“Received very good communication.”

Helpful Report

Posted 3 days ago

“Very informative after the intial booking. We knew how to find Swarthbeck house and how to gain access. We also had contact numbers for assistance regarding any issues with the property ( not required by us)”

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Posted 3 days ago

“Responded even over the weekend. Fast acting giving great customer service. Business ran by very efficient staff & owner. Still independent when others have been bought out & service has slipped in my opinion. Well done !”

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Posted 3 days ago

“Best experience the pod was immaculate also loved the treat of marshmallows and milk bread orange juice it was a loveky touch esp with two boys lovely place jane the owner very welcomning will come back here as my grandson was quite poorly had to cut r stay short but will recommend to friends lovely exoerience just take shopping as shops about 14 16 min away lovely pubs near”

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Posted 3 days ago

“Friendly staff. They respond very quickly to queries and even call the day before the holiday to check we're okay with the way to get into the property.”

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Posted 4 days ago

“Fantastic friendy staff. Communication was superb and very helpful”

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Posted 4 days ago

“Excellent communication from staff. Very thoughtful and helpful. Really lovely to be able to speak to a person rather than a computer!”

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Posted 5 days ago

“I made a mistake while paying the balance on line I forgot to put a code in but it was remedied immediately with a quick call to yourselves. Cannot fault your service.”

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Posted 6 days ago

“Booked the Cottage through Herdwick, plenty of info back via emails regarding cottage & our stay.”

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Posted 6 days ago

“Appreciated the personal touch with the phone call to check if I was happy with the arrangements prior to arriving.”

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Posted 1 week ago

“They corresponded very efficient and kept us updated for the upcoming trip 😄”

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Posted 1 week ago

“Maria was absolutely fantastic , can’t fault the service we received, sorted my queries and requests. Always willing to help. Will definitely be using Herdwick Cottages again when I’m booking for our next stay.”

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Posted 1 week ago

Hi Nicola, Thank you for sharing such a wonderful review. We’re delighted to hear Maria provided fantastic service and that you felt well supported. We’ll pass your kind words on. Kind regards, Team Herdwick Cottages

Posted 1 week ago

“Very friendly.”

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Posted 1 week ago

Hi Kamil, Thank you for your review. We hope you will book with us again. Kind regards, Team Herdwick Cottages

Posted 1 week ago

“Prompt and clear responses”

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Posted 1 week ago

Hi Keith, Thank you for sharing your feedback. We do hope you will book with us again. Kind regards, Team Herdwick Cottages

Posted 1 week ago

“Excellent service. Had to change dates of our booking and this was done very smoothly by helpful staff. Have used Herdwick Cottages before and hope to again soon. Thank you”

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Posted 1 week ago

Hi Hazel, Thank you for your kind review. . We look forward to you booking with us again. Kind regards, Team Herdwick Cottages

Posted 1 week ago

“Every contact is friendly and efficient, thank you”

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Posted 1 week ago

“Tony and Sandra provided clear communications from booking until checkout. Everything was exactly as expected. The cottage was lovely and comfortable with all we needed for our break. Thank you”

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Posted 2 weeks ago

“Staff very friendly and did a courtesy call before our stay to check if we had any questions”

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Posted 2 weeks ago

“Very helpful friendly staff contacted us just before our holiday and answered some queries for us, also were very helpful changing a future booking for us.”

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Posted 2 weeks ago

“Fantastic service received from Herdwick cottages team, they called prior to our arrival to check we received information for check in. They were very helpful during our stay also. Would definitely book again via herdwick cottages.”

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Posted 2 weeks ago

Herdwick Cottages is rated 4.9 based on 2,010 reviews