First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.84

4.8 Rating 1,422 Reviews

97 %

of reviewers recommend First Mats

4.8

Based on 1,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 17th April 2025

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super service arrived quicker than I thought, good quality, looks great thanks would definately recommend them”

Helpful Report

Posted 1 year ago

Dear Michaela, Thank you for sharing your wonderful experience with us! We're overjoyed to hear that our service exceeded your expectations and that the product's quality and appearance met your standards. Your recommendation is truly appreciated, Michaela. It's feedback like yours that motivates us to continuously deliver top-notch service and products. Best regards, David

Posted 1 year ago

“Really happy with my mat. Communication from company was excellent and kept me up to date with delivery times etc. It arrived quickly, looks good and great quality. Exactly as I hoped. I was able to customise the length and it was very well priced compared to others I saw online.”

First Mats 5 star review on 10th August 2023

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Posted 1 year ago

“High quality and delivered when requested with no fuss. Very happy”

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Posted 1 year ago

Dear Claire, Thank you for your kind words! We're delighted to hear that you found our product to be of high quality and that the delivery process was smooth and timely. It's always our aim to provide a fuss-free experience for our valued customers like you. Your satisfaction is our top priority, Claire. Please know that we're always here to assist you with any future needs. Best regards, David

Posted 1 year ago

“easy to purchase from site and fast efficient delivery”

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Posted 1 year ago

“Really pleased with our mat and fits perfectly by our front door”

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Posted 1 year ago

“Would highly recommend this carpet. It laid down flat straight away, when unrolled, and the carpet sits flat to the floor, so you wont be tripping up over it. I must say i am highly impressed with it”

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Posted 1 year ago

Dear Beverley, Thank you so much for your glowing feedback! We're thrilled to hear that the carpet met your expectations and laid down perfectly upon unrolling. Safety and functionality are paramount to us, and it's wonderful to know that the carpet's design aligns with those principles. Your recommendation and satisfaction are invaluable to us, Beverley. We're always striving to provide products that impress and serve our customers well. Should you have any other home needs in the future, please remember we're here to assist. Best regards, David

Posted 1 year ago

“Good price. Quick delivery.”

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Posted 1 year ago

“Excellent quality mat, great service from ordering to dispatch to delivery, kept informed all along the way. Great price, would recommend.”

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Posted 1 year ago

“Very pleased with product supplied and also speed of delivery. Easy to trim to fit the footwell and keep clean. Hoovers well too. Strongly recommend.”

First Mats 5 star review on 5th August 2023

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Posted 1 year ago

Dear Malcolm, Thank you for taking the time to share your positive experience with us! We're delighted to hear that you're pleased with the product and its adaptability to fit the footwell. It's great to know that it meets your standards in terms of ease of cleaning and maintenance. Your recommendation is a testament to the quality and service we strive to provide, and we genuinely appreciate it. Malcolm, please know that we're always here to assist you with any future needs, and we look forward to seeing you again. Best regards, David

Posted 1 year ago

“Excellent quality, I have a big dog and these are great inside the doors.”

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Posted 1 year ago

“great that you can have them made to size. looks good and seems to be keeping the dirt out”

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Posted 1 year ago

“Excellent safety product - anti slip ladder mat. Owner of a house I was working on, saw me using my mat and asked me to buy them one. First mats delivered very quickly. All good.”

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Posted 1 year ago

“I have had to call the company several times to get delivery dates as yet non of which have been accurate. still waiting for the matting .”

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Posted 1 year ago

“Very responsive to messages..very helpful and friendly..arrived quickly and as described..very happy.. brilliant company”

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Posted 1 year ago

Dear Terry, Thank you immensely for your wonderful review! We take pride in our responsiveness and are thrilled to hear that our team's efforts resonated with you. It's always our goal to be as helpful and friendly as possible, ensuring that our customers have a seamless experience from start to finish. Knowing that your order arrived promptly and as described brings us great joy. Your kind words and satisfaction are the driving forces behind our commitment to excellence, Terry. We're here whenever you need us, and we can't wait to see you again in the future. Best regards, David

Posted 1 year ago

“Service and speed of delivery were superb. Aftercare, when only part was delivered, was excellent. Highly recommend.”

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Posted 1 year ago

Dear Tracey, Thank you so much for your glowing review! We're so happy to hear that you were pleased with our service and the swift delivery. It's unfortunate that there was a hiccup with only a part being delivered initially, but we're glad we could address it promptly. Our commitment is not just to provide quality products but also to ensure that our aftercare matches that standard. Your recommendation means the world to us, Tracey. Please know that we're always here to assist you with any future needs. Best regards, David

Posted 1 year ago

“Great to have a good heavy quality doormat in a big size to cover larger areas. Has stood up to foot traffic so far and seems easy to keep smart and presentable in the front lobby.”

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Posted 1 year ago

“Excellent product and delivery. Our first set of mats lasted 3 years in an outside porch area which meant the got wet a lot! They were still in good condition after this time I just thought it was time for a new set”

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Posted 1 year ago

Hi Sandra, Thank you so much for your wonderful feedback! We're thrilled to hear that our mats served you well for three years, especially in an outdoor setting. It's always our goal to provide durable and long-lasting products for our customers. We appreciate your trust in choosing to get a new set from us. Thanks for being a loyal customer! Warm regards, David

Posted 1 year ago

“My second purchase from First Mats, excellent quality, the mat was slightly longer than I requested.”

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Posted 1 year ago

Dear Khoosiram, Thank you so much for your continued trust in First Mats! We are genuinely pleased to know that you've chosen our mats for the second time. It's our mission to provide top-notch quality, and while we're thrilled you appreciate our standards, I apologize for the slight oversight in the mat's length. Ensuring every detail is perfect is crucial to us, and we value your feedback in this regard. Knowing that you've come back to us for another purchase is a testament to the trust you place in our products, and we don't take that lightly. Should you have any further requirements or feedback, please don't hesitate to get in touch. Best regards, David

Posted 1 year ago

“First Mats weren't the first company I found online for a quote, but I really wish that they had been! First Mats immediately understood what I was trying to achieve and once the design was approved, delivered the mat quickly. Seamless experience from start to finish with excellent customer service from David.”

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Posted 1 year ago

Dear Sarah, Thank you so much for your wonderful feedback and the 5-star review! It truly brightens my day to know that we were able to provide you with such a positive experience, from the initial design stages right through to delivery. I'm delighted that I was able to assist you throughout the process and help bring your vision to life. We always strive to understand and meet our customers' needs to the best of our abilities, and your kind words affirm our efforts. If there's anything more you need, be it another custom mat or anything else, please don't hesitate to reach out. Thank you once again, Sarah, for your support and for sharing your experience. We look forward to seeing you again in the future! Best regards, David

Posted 1 year ago

“Good product, speedy delivery.”

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Posted 1 year ago

First Mats is rated 4.8 based on 1,422 reviews