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First Mats Reviews

4.9 Rating 1,270 Reviews

97 %

of reviewers recommend First Mats

Company Reviews

Product Reviews

4.9

Based on 1,270 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 14th April 2024

First Mats 5 star review on 14th April 2024

First Mats 5 star review on 1st April 2024

First Mats 5 star review on 12th March 2024

First Mats 5 star review on 12th March 2024

First Mats 5 star review on 29th February 2024

Brian Alexander

First Mats 5 star review on 17th February 2024

69

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication from David. The order was delivered quickly however there was a mistake with one of the mats (nothing major the logo was mistakenly printned on both instead of 1) Said we could keep the wrong mat and a new one would be sent which was very nice, the only reason 5 star not given is there was a quite a delay in the correct mat being sent out.”

Posted 1 week ago

Thank you for taking the time to leave your feedback. We're glad to hear that you experienced great communication and appreciated the quick delivery initially. We sincerely apologize for the mix-up with the logo on the mats and the delay in sending out the correct item. It's our priority to resolve such issues promptly, and we're grateful for your understanding. Thank you for allowing us the opportunity to make things right. We appreciate your honesty and look forward to seeing you again in the future. Best regards, David

Posted 6 days ago

“greta product which arrived within alloted time slot”

Posted 1 month ago

Thank you for your positive review! We're so happy to hear that you're pleased with our product and that it arrived within the expected time frame. If you have any more mat needs in the future, please keep us in mind! Best regards, David

Posted 1 month ago

“Recommended by Toyota we purchased for our Goods in warehouse.. Tape used to stick to floor not great & mats are hardy but not as obsorbant as expected, so after FLT passes over wheels are still wet so still slippy floor BUT less so than without the mats.”

Posted 1 month ago

“It is what I have been looking for n should be answer to the problem of a wet front coming into the house.”

Posted 2 months ago

Dear Ajeet, Thank you for sharing your positive feedback! We're delighted to hear that our mat seems to be the perfect solution to the problem of a wet entryway. That's exactly what we aim for with our products. If you have any further questions or discover other mat needs in the future, please let us know – we're here to help! Best regards, David

Posted 2 months ago

“Hi, yes the mat is good quality and looks great, unfortunately I had a hole in the mat which I had to cut round to suit.”

Posted 2 months ago

Dear Richard, Thank you for taking the time to provide your feedback. We're glad to hear that you're pleased with the quality and appearance of the mat. However, we're sorry to learn about the issue with the hole that required adjustment on your part. We aim for every product to reach our customers in perfect condition, and it seems we fell short in this instance. We would like to address this matter for you promptly. If you haven't already, please get in touch with us directly at info@firstmats.co.uk - Your satisfaction is very important to us. Thank you for your understanding, and we look forward to hearing from you. Best regards, David.

Posted 2 months ago

“Great value mat which was easy to order and delivered quickly. Will be ordering more”

Posted 2 months ago

Dear Andrew, Thank you for your positive review! We're delighted to hear that you found the mat to be of great value and were pleased with the ease of ordering and quick delivery. Knowing that you plan to order more is the best compliment we could receive. We look forward to seeing you again and are here to assist with any future needs or questions you may have. Best regards, David.

Posted 2 months ago

“Items look great and come well packaged. Delivery time not always consistent.”

Posted 2 months ago

Dear Inge, Thank you for your feedback. We're glad to hear that the items you received look great and were well packaged. We apologize for any inconsistency you've experienced with our delivery times. We continually work with our delivery partners to improve our service and ensure that all orders arrive as promptly as possible. Your comments are invaluable to us as they help us to identify areas where we can enhance our customer experience. Should you have any further concerns or need assistance with future orders, please don't hesitate to reach out. We're here to help and ensure your satisfaction. Best regards, David.

Posted 2 months ago

“We are a returning customer because of quality, price and service. Unfortunately, our order didn't arrive as expected but they were quick to rectify and resend the mat we wanted. Thank you.”

Posted 2 months ago

Dear Elite Ground Support Services Team, Thank you for your continued trust in our products and services, and for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the initial delivery issue but are relieved to hear that we were able to quickly rectify the situation and ensure you received the mat you wanted. Your satisfaction and loyalty as a returning customer are incredibly valuable to us. We are committed to maintaining the quality, price, and service standards that have brought you back to us. Should you have any further needs, questions, or feedback, please don't hesitate to get in touch. We're here to help and look forward to seeing you again in the future. Thank you for choosing us for your matting needs. Best regards, David.

Posted 2 months ago

“david was great we ordered 85x150cm for our clinic entry hallway. it looks fab, our needs were met. We did send a few designs and queries back and forth and david and his colleuges were very accomodating. i do wish they had a smaller mat we would put outside our clinic without it going into our drive or for people to trip up on. they did go a bit MIA near the christmas break and i was persistant with my follow up's.”

Posted 3 months ago

“Great product and good price, the only thing that let it down was that the mat was very much darker than indicated on the site. However, the site does warn that the shade as shown may not be exact but to me it almost bears no resemblance. The colour was black and mink, pictures indicate a 50\50 mixture but more like 90\10.”

Posted 4 months ago

Dear Kevin, Thank you for taking the time to provide your feedback. We're pleased to hear that you found our product great and the pricing good. However, we're sorry to hear that the color of the mat didn't match your expectations based on the website images. We understand how important it is for the product to meet the expectations set by our online presentation, and we apologize for any discrepancy. We appreciate your understanding regarding the variations that can occur with online color representations and will take your feedback into account as we work to improve our accuracy. If you have any further concerns or if there's anything we can do to assist you further, please don't hesitate to get in touch. Best regards, David.

Posted 3 months ago

“Straight forward transaction. Web site easy to navigate and found what I was looking for . No dispatch email recieved, however , after emailing First Mats it would appear my item was sent through a third party hence no communication. So, good customer service was received.”

Posted 4 months ago

“Good to be able to receive samples before ordering Whole process from ordering on line and receiving mat was excellent Good quality for money”

Posted 4 months ago

Thank you for taking the time to share your positive experience. We're delighted to hear that receiving samples before ordering was beneficial for you and that you found the entire process, from ordering online to receiving your mat, to be excellent. Your satisfaction with the quality of our product at the price is especially gratifying to us. We strive to ensure our customers feel confident and satisfied with their purchases. If you have any further needs or questions in the future, please remember we are always here to help. Best regards, David.

Posted 4 months ago

“A nice, well-made, hardwearing mat that should last a lifetime. It's positioned just inside our front door and sits on top of our fitted carpet. Unfortunately, and perhaps because of the weave or pile of the carpet it moves and bunches up as it's walked on. We've had this problem with other mats but was hoping as this was a more heavy-duty mat it could solve this problem - but no. We've previously tried carpet gripper tapes of all varieties, underlays etc but nothing has worked so far.”

Posted 5 months ago

Dear Jamis, Thank you for your honest feedback and the four-star rating. We're glad to hear that you find the mat to be nice, well-made, and hard-wearing. However, the issue you're facing with the mat moving and bunching up on your carpet, we understand how frustrating this can be, especially after trying various solutions. We do offer a few other mats that are specifically designed to be placed onto the carpet, which has a claw-like finish on the back, as opposed to the smooth backing on most mats. Please let me know if there's anything I can help with by calling up on 0121 702 1659 or emailing to info@firstmats.co.uk Best regards, David.

Posted 5 months ago

“I had sent a review which said I was not happy however I need to send another to say the issue has now been dealt with and I am happy .”

Posted 5 months ago

“Nice mat delivered safely.”

Posted 6 months ago

Dear Joseph, Thank you for sharing your experience with us! We're delighted to hear that you were pleased with the quality of the mat and that it was delivered safely to you. Your satisfaction is our utmost priority. Should you have any more requirements or questions in the future, please know we're always here to help. Best regards, David.

Posted 6 months ago

“Quick delivery”

Posted 6 months ago

Dear Gurbinder, Thank you for your feedback! We're pleased to hear that you were satisfied with our quick delivery. We always strive to ensure timely service for our customers. Remember, if you have any questions or needs in the future, we're here to assist. Best regards, David.

Posted 6 months ago

“Great quality - to cut and apply as buffers.”

Posted 6 months ago

Dear Chris, Thank you for your positive feedback! We're delighted to hear that you found our product to be of great quality and suitable for your needs. Your satisfaction is always our goal, and we're happy to have met that mark with you. If you have any other needs or questions in the future, remember we're just a call or message away. Best regards, David.

Posted 6 months ago

“A good quality mat and great that it can be customised in size. My only slight quibble was the curved corners, as normal square corners would fit better by my door.”

Posted 6 months ago

Dear Helen, Thank you for taking the time to share your feedback. We're glad to hear that you found our mat of good quality and appreciated the customization option. We'll take note of your suggestion regarding the corners; customer insights like yours are invaluable for us to improve our offerings. Should you need any assistance or have any further queries in the future, please don't hesitate to reach out. We're here to help! Best regards, David

Posted 6 months ago

“I am very pleased with the various mats you supplied and their timely delivery. One bit of advice would be helpful, the small mat is on a nylon type carpet and slips / moves a bit any suggestions would be appreciated.”

Posted 7 months ago

Dear Peter, Thank you for letting us know about your positive experience with our mats and their delivery. Regarding the small mat slipping on your nylon carpet, one common solution is to use a non-slip mat underlay. This underlay can grip both the mat and the carpet, preventing any movement. Another option might be to consider double-sided carpet tape, which can hold the mat in place. However, always test a small inconspicuous area first to ensure no residue or damage occurs to your carpet. We hope this helps, and should you have any other questions or require further assistance, please don't hesitate to reach out. Best regards, David.

Posted 7 months ago

“No problems with the service received from First Mats”

Posted 7 months ago

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First Mats is rated 4.9 based on 1,270 reviews