First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.85

4.9 Rating 1,283 Reviews

97 %

of reviewers recommend First Mats

4.9

Based on 1,283 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 14th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was after a new mat for my front door but at a bespoke size. The website was easy to find what I wanted and make an order. I got regular updates on progress and my mat turned up when they said it would. Mat looks fabulous and just what I wanted.”

Helpful Report

Posted 3 weeks ago

Dear Karen,Thank you so much for your excellent 5-star rating of First Mats! We appreciate your kind words and are thrilled to hear about your positive experience with us. It's wonderful to know that our website made it easy for you to find the perfect mat for your front door, even at a bespoke size. We're glad to hear that our regular progress updates kept you in the loop, and we're delighted that your mat arrived exactly as promised. We take pride in providing fabulous mats that meet our customers' expectations, and we're thrilled that we were able to provide you with just what you wanted. Thank you once again for choosing First Mats, and we hope to serve you again in the future! Best regards, Simone

Posted 3 weeks ago

“Excellent quality products. Good value for money. Really pleased with the made-to-measure products chosen, exactly as ordered and each fit perfectly. Our order arrived quickly, a stock item was delivered first, with the made-to-measure mats a few days after! All look very smart and are catching the dirt perfectly. Jack was kind and really helpful with any query 'thrown' at him. Thoroughly recommend and will happily use again if needed.”

Helpful Report

Posted 1 year ago

“First class product and that matches the first class service I received when I made a couple of enquiries. I can’t recommend this company and the staff enough, first class is all I can say 10 out of 10 .”

Helpful Report

Posted 3 years ago

“My order was sadly lost in transit but the Customer Service received to rectify this was second to none and I would not hesitate to use FirstMats again in the future or recommend their services to others.”

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Posted 3 years ago

“Excellent website with a plethora of mats to suit every need 👌”

Helpful Report

Posted 3 years ago

“Good Quality Mat and Impressive Customer Service. I have ordered my first mat that is of standard size available to order, it was delivered on time. Having seen the quality of the mat, I have ordered another mat which is custom made, that was also delivered on time. Unfortunately, there was minor damage to the mat which was reported to the team. Isobel Wiltshire from customer service handled this very swiftly and arranged the replacement order. Also, the collection service for a damaged mat was done promptly. Really impressed with the turnaround and attention to customer service. I would highly recommend FIRSTMATS....”

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Posted 3 years ago

“Very satisfactory service. Great quality, quick delivery and communication.”

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Posted 3 years ago

“Grear service and product.”

First Mats 5 star review on 13th January 2021

Helpful Report

Posted 3 years ago

First Mats is rated 4.9 based on 1,283 reviews