First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.84

4.8 Rating 1,422 Reviews

97 %

of reviewers recommend First Mats

4.8

Based on 1,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 17th April 2025

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality product cut precisely to our measurements and delivered quickly”

Helpful Report

Posted 1 year ago

Dear Emmanuel, Thank you for your outstanding review! We're elated to hear that the product met your specific measurements and that you found our delivery to be quick. Your satisfaction is our ultimate goal, and we're thrilled that we could meet your needs so effectively. If you have any more questions, we're always here to assist you. We can't wait to see you again in the near future. Best regards, David

Posted 1 year ago

“Very fast delivery,well packed and exceptional quality.”

Helpful Report

Posted 1 year ago

Dear Susan, Thank you for your excellent review! We're thrilled to hear that you found our delivery fast, the packaging well-done, and the quality of our products exceptional. Your satisfaction is our primary focus, and it’s wonderful to know that we've met your expectations in every aspect. Should you have any additional questions or need more products in the future, please remember that we're just a call or a click away. We look forward to the opportunity to seeing you again soon. Best regards, David

Posted 1 year ago

“Great range of products, efficient delivery, excellent service.”

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Posted 1 year ago

“Great customer service and the mats are fab too!”

Helpful Report

Posted 1 year ago

Dear Maxima, We're overjoyed to read your positive review! It's wonderful to hear that you're satisfied with our customer service and find the quality of our mats to be "fab." Your satisfaction is our highest priority, and we're glad we were able to deliver on that. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Thank you for choosing First Mats. Best regards, David

Posted 1 year ago

“Very good service and response to the changes we made. Carpets are great quality and look the part”

Helpful Report

Posted 1 year ago

Dear Richard, Thank you for taking the time to leave such a fantastic review! We're delighted to hear that you're pleased with the quality of our carpets and that you found our service responsive to the changes you made. Your satisfaction is of utmost importance to us, and we're thrilled that we could meet your expectations. Should you have any further questions, we're always here to help. We look forward to seeing you again soon. Best regards, David

Posted 1 year ago

“Helpful when I had any queries - versatile and efficient - were able to make to measure”

Helpful Report

Posted 1 year ago

Dear Amanda. Thank you for your wonderful feedback! We're thrilled to hear that you found our team helpful and efficient, especially when it came to customizing your order to your specific measurements. Your satisfaction is our top priority, and we're pleased to know we were able to meet your needs effectively. Should you have any more queries or require further customizations in the future, please remember we're always here to assist. Best regards, David

Posted 1 year ago

“Good quality mat, thank you.”

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Posted 1 year ago

Dear Neil, We're delighted to hear that you're pleased with the quality of our mat. Your satisfaction is our ultimate goal, Neil. Should you have any more needs in the future, please know that we're always here to assist. Best regards, David

Posted 1 year ago

“Excellent customer service and extremely high quality materials and very good pricing.”

Helpful Report

Posted 1 year ago

Thank you for your outstanding review! We're elated to hear that you're pleased with our customer service, the quality of our materials, and our pricing structure. It's a trifecta we work hard to maintain, and your feedback confirms that we're on the right track. Your satisfaction is our highest priority, Tony. We're always here to assist you with any future needs, and we eagerly look forward to the opportunity to see you again. Best regards, David

Posted 1 year ago

“Great rug. Just right for the job. We'll made. Could not be happier with it.”

Helpful Report

Posted 1 year ago

Dear Stuart, Thank you for your glowing review! We're absolutely delighted to hear that the rug you purchased is just right for your needs and that you're pleased with its craftsmanship. Your happiness is our ultimate goal, Stuart. We're thrilled to know we've met that mark for you. Should you have any more home or office needs in the future, please remember we're always here to assist. We look forward to the opportunity to make you just as happy with your next purchase. Best regards, David

Posted 1 year ago

“Excellent service, mat good quality and just right for the job.”

Helpful Report

Posted 1 year ago

“I received the entrance mat earlier than specified which was a bonus. I was kept informed as to the progress of my order. I had the mat custom made and it was a perfect fit. It looks great in the shop. Very good quality at an affordable price. I would definitely recommend this company.”

Helpful Report

Posted 1 year ago

“Excellent quick customer service followed up by an email asking about the process which was much appreciated”

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Posted 1 year ago

“Trusted company”

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Posted 1 year ago

“Just what I needed! 😍”

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Posted 1 year ago

“Thank you for your quick response to our order and your professionalism in giving advice.”

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Posted 1 year ago

“Good service, just a little pricey for the size of the model compared with others.”

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Posted 1 year ago

“Had great advice and received a perfect 4 foot x 6 foot very quickly. Thanks”

Helpful Report

Posted 1 year ago

“I received excellent customer service from this company. I needed my order quickly and they made sure it arrived on time. They were very polite and helpful. I couldn't fault them and will order again from them. Thank you Frist Mats”

Helpful Report

Posted 1 year ago

“Think it arrived on time! Didn't seem to have any problems”

Helpful Report

Posted 1 year ago

“Looking for a large mat for my conservatory and found one I like on First Mats. Photo looked good and the price was reasonable so decided to order it. Delivery time was quick and when it arrived the quality of the mat was first class. Looked just like it did in the photo. Would definitely chose to purchase from here again.”

Helpful Report

Posted 1 year ago

Dear Chris, Thank you for your detailed feedback! We're thrilled to hear that the mat you chose for your conservatory met your expectations both in terms of appearance and quality. It's always our goal to ensure that what you see on our platform is precisely what you receive. Your satisfaction and decision to consider us for future purchases truly mean a lot to us, Chris. We're committed to maintaining the standards you've experienced and even exceeding them. Whenever you're ready for your next purchase, know that we're here for you. Best regards, David

Posted 1 year ago

First Mats is rated 4.8 based on 1,422 reviews