First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.85

4.9 Rating 1,272 Reviews

97 %

of reviewers recommend First Mats

4.9

Based on 1,272 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 14th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality Mat cracked within a week”

Helpful Report

Posted 3 months ago

I'm truly sorry to hear about your experience with our Recycled PET Office Chair Mat. It's disappointing to learn that it cracked within such a short time, as this is certainly not the standard of quality we strive for. We take your feedback seriously and would like to address this issue promptly to ensure your satisfaction. I will reach out directly as we'd like to discuss a resolution. Your satisfaction is incredibly important to us, and we are committed to making this right for you. Thank you for bringing this to our attention. We look forward to speaking with you soon to find a suitable solution. Best regards, David.

Posted 3 months ago

“I was not happy with the poor quality of the coir matting I purchased and so I wrote the person named on this request for a review. I did not receive the courtesy of a reply.”

Helpful Report

Posted 4 months ago

Dear Mike, First and foremost, I want to extend my sincerest apologies for the dissatisfaction you've experienced with the quality of the coir matting and the lack of response to your concerns. Your feedback is incredibly important to us, and we deeply regret any frustration this has caused. Please be aware that our operations were closed over the Christmas period, which may have contributed to the delay in our response. The invitation you received for this review is part of an automated system and does not reflect our intention to overlook your concerns. We take matters like this very seriously and want to assure you that we will be reaching out to you privately to address and resolve the issues you've experienced with the product and our service. Your satisfaction and trust in us are paramount, and we are committed to making this right. Thank you for bringing this to our attention, and please expect a follow-up from us shortly. We are dedicated to ensuring a resolution that meets your expectations and restores your confidence in our company. Best regards, David

Posted 3 months ago

“I haven’t received all the order despite 2 phone calls to chase delivery. No one has been able to say when my brush matting will be delivered from order #26623 made weeks ago!!!!”

Helpful Report

Posted 6 months ago

Dear Julie, Firstly, I sincerely apologize for the inconvenience you've faced with your order #26623. I was glad to see that this had been delivered not long after, but again I can't apologise enough for the lack of clarity on providing the tracking. We have now worked with our warehouse and revamped the entire system to make sure this does not happen again. Once again, I apologise for the oversight and appreciate your patience. Thank you for bringing this to our attention. Best regards, David.

Posted 6 months ago

“I purchased the Grey ones and to be honest they are not suitable for home use. They would be ideal for industrial usage. But definitely not for a home”

Helpful Report

Posted 6 months ago

Hi Anthony, Thank you for taking the time to share your feedback with us. We appreciate your honesty and are sorry to hear that our Grey EntryPlus Entrance Mat did not meet your expectations for home use. Our aim is to provide versatile mats that cater to both home and industrial settings, and we take your input seriously. We understand that every customer has unique needs and preferences, and we continually strive to improve our products based on the feedback we receive. If you have any further concerns or suggestions, we'd be more than happy to hear from you. Additionally, we have a variety of other mat options that might better suit your home’s needs, and our customer service team is available to assist you in finding the perfect match. Thank you once again for your valuable feedback, and we hope to have the opportunity to better serve you in the future. Warm regards, David

Posted 6 months ago

“Arrived fairly quickly, it was very uneven, we have clamped it down to the table for a matter of weeks now but there are a few ripples that will not go, making it very awkward to work on.”

Helpful Report

Posted 8 months ago

Dear Tom, Firstly, allow me to express my gratitude for your feedback regarding your recent purchase. Customer reviews are of paramount importance to us here at First Mats as they play a pivotal role in helping us maintain the quality of our products and services. I'm truly sorry to hear about the issues you've been experiencing with the product. The problem you described concerning the uneven surface is something we take seriously and I apologize for any inconvenience this has caused. In an effort to fully understand the problem and work towards a resolution, as per our phone call, we kindly request you to send us a few images of the product showing the issues you described. These images would greatly aid us in communicating effectively with our manufacturer and in ensuring that such issues do not recur in the future. Once we receive the images, we'll promptly liaise with the manufacturer to find a suitable solution. Your patience and understanding during this process are greatly appreciated. Again, I'm sorry for any inconvenience caused by this experience. Rest assured that we're committed to turning this around for you and ensuring your satisfaction with our products and services. Should you have any further concerns or questions in the meantime, please feel free to reach out. We are always here to assist you. Best regards, David

Posted 8 months ago

“The mats themselves were ok I suppose but there's no way in my opinion that they were worth the money we paid for them.”

Helpful Report

Posted 11 months ago

Dear Wayne, Thank you for taking the time to share your feedback with us regarding your recent purchase. We sincerely apologise if our mats did not meet your expectations in terms of value for money. We strive to provide our customers with high-quality products at competitive prices, and we're disappointed to hear that you feel our mats did not deliver in this regard. We appreciate your honest opinion and will certainly take it into consideration as we continue to improve our products and pricing. If you're open to discussing this further, we would appreciate the opportunity to better understand your experience and make it right for you. Please feel free to reach out to our customer service team via phone or email, and we will be more than happy to assist you. Again, we apologise for any inconvenience and appreciate your feedback as it helps us grow and better serve our customers. Warm Regards, Jack First Mats

Posted 11 months ago

“It was only 84 cm wide and was meant to be 100x100 too small For area it was ordered for.”

Helpful Report

Posted 1 year ago

“Thought the quality of the product was poor, compared to our current smaller IKEA door mat the First mats one slips more on the hard floor and just looks and feels cheap. Wouldn’t recommend and as a custom size unable to return”

Helpful Report

Posted 1 year ago

“The wheelie bin took some time to arrive & unfortunately the wrapping tape pulled the recycle symbol off he front & the bar to hold on the handle was missing. Waiting for an update after contacting First Mats a week ago to replace the bar or the whole bin.”

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Posted 2 years ago

“First Mats customer services are polite & helpful. However the product is poor.”

Helpful Report

Posted 2 years ago

“Haven’t received my order, no one communicated that my order is being delayed at the boarder because of Brexit! Had to chase!”

Helpful Report

Posted 3 years ago

Hello, Please accept my apologies that you were not contacted regarding the delay on your order. We always try to notify our customers of any delays in shipping as soon as we're made aware of them. I will personally raise this issue with the Customer Services Manager so that we can try to avoid this situation in the future. Kind Regards, Isobel

Posted 3 years ago

First Mats is rated 4.9 based on 1,272 reviews