First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.84

4.8 Rating 1,422 Reviews

97 %

of reviewers recommend First Mats

4.8

Based on 1,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 17th April 2025

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First mat ordered was such a useful product I ordered another....”

Helpful Report

Posted 1 year ago

Dear Helen, Thank you so much for your positive feedback! We're thrilled to know that you found our mats so useful that you decided to order another one. It's always our goal to provide products that truly serve our customers' needs and your feedback assures us that we're achieving that goal. Thank you again, Helen, for your support and for sharing your experience. We look forward to seeing you again in the future! Best regards, David

Posted 1 year ago

“Small problem with the size, very quickly resolved - overall great communication and service.”

Helpful Report

Posted 1 year ago

“Great product, good price. Kept well informed. Basically just the really simple things done well, which seems to be disappearing from businesses nowadays”

Helpful Report

Posted 1 year ago

Hey Matt, We're thrilled to read your review! Thank you for the 5 stars and the great feedback. We're really glad you appreciate our products and pricing – we always aim to offer great quality at a price that makes sense. And hearing that our efforts to keep you informed throughout the process made a difference means a lot. "Simple things done well" - that's what we love to hear! We totally agree that these things are becoming rare, and we're proud to be keeping that ethos alive here at First Mats. All the best, David

Posted 1 year ago

“Arrived fairly quickly, it was very uneven, we have clamped it down to the table for a matter of weeks now but there are a few ripples that will not go, making it very awkward to work on.”

Helpful Report

Posted 1 year ago

Dear Tom, Firstly, allow me to express my gratitude for your feedback regarding your recent purchase. Customer reviews are of paramount importance to us here at First Mats as they play a pivotal role in helping us maintain the quality of our products and services. I'm truly sorry to hear about the issues you've been experiencing with the product. The problem you described concerning the uneven surface is something we take seriously and I apologize for any inconvenience this has caused. In an effort to fully understand the problem and work towards a resolution, as per our phone call, we kindly request you to send us a few images of the product showing the issues you described. These images would greatly aid us in communicating effectively with our manufacturer and in ensuring that such issues do not recur in the future. Once we receive the images, we'll promptly liaise with the manufacturer to find a suitable solution. Your patience and understanding during this process are greatly appreciated. Again, I'm sorry for any inconvenience caused by this experience. Rest assured that we're committed to turning this around for you and ensuring your satisfaction with our products and services. Should you have any further concerns or questions in the meantime, please feel free to reach out. We are always here to assist you. Best regards, David

Posted 1 year ago

“Great service and price. I was able to fit the mat into a recess and trim it to the exact width.”

Helpful Report

Posted 1 year ago

Dear Stephen, We greatly appreciate your positive feedback! It's wonderful to hear that you found our service and prices to your liking, and that the mat you purchased was able to be fitted and trimmed to your specific needs. We always aim to provide products that are versatile and meet our customers' diverse needs, so your feedback is truly valuable. Thank you again for taking the time to share your experience. We look forward to seeing you again! Best regards, David

Posted 1 year ago

“Very easy to order through the website. Arrived when expected. Good quality mats recommend to anyone.”

Helpful Report

Posted 1 year ago

Dear Kevin Hunter, We sincerely appreciate your positive feedback and review! We're thrilled to know that you found the ordering process easy and that our delivery met your expectations. It's wonderful to hear that you were pleased with the quality of our mats. Your recommendation means a lot to us and speaks volumes about the service we strive to provide. Thank you again, Kevin, for taking the time to share your experience. We look forward to seeing you again soon! Best regards, David

Posted 1 year ago

“Excellent service, order delivered on time. The mat it great.”

Helpful Report

Posted 1 year ago

Dear Janet, Thank you so much for your wonderful review! We're delighted to hear that our service met your expectations and that the delivery of your order was on time. Your satisfaction is our top priority, and your feedback reassures us that we're on the right track. Should you need anything else or if there are any other ways we can assist you in the future, please don't hesitate to let us know. Thank you again for sharing your positive experience. We look forward to seeing you again soon! Best regards, David

Posted 1 year ago

“Great product, delivered on time with no fuss.”

Helpful Report

Posted 1 year ago

Dear Tarsem, Thank you so much for your positive feedback. We're thrilled to hear that you're pleased with our product and that our delivery service met your expectations. We always strive to make the ordering and delivery process as seamless as possible for our customers, and it's great to know that we achieved this for your order. Thank you again for taking the time to share your experience. We look forward to seeing you again in the future! Best regards, David

Posted 1 year ago

“Excellent product, just what i needed. Quick delivery also. Definately Five stars”

Helpful Report

Posted 1 year ago

Dear Martin, We're absolutely thrilled to receive your 5-star review! It's wonderful to know that our product met your needs perfectly and that you were satisfied with our speedy delivery. Your feedback helps us to continue providing the excellent service and high-quality products that you expect and deserve. If there's anything more we can do for you, please don't hesitate to let us know. Thank you once again, Martin, for your kind words and support. We look forward to seeing you in the future! Best regards, David

Posted 1 year ago

“Excellent quality, highly recommended.”

Helpful Report

Posted 1 year ago

Dear Sarah, Thank you so much for your excellent review and high recommendation! We are delighted to hear that you found our product quality to be top-notch. We always aim to deliver the very best, and your feedback assures us that we're on the right track. Thank you again for your support and kind words. We look forward to seeing you in the future! Best regards, David

Posted 1 year ago

“Quality product, quick delivery very good customer service”

Helpful Report

Posted 1 year ago

Dear Sue, We are so grateful for your kind words and 5-star review! We're thrilled to hear that you're satisfied with the quality of our product, our quick delivery, and our customer service. Your satisfaction is our top priority and it's always great to hear we've met that goal. Thank you once again for taking the time to share your positive experience. We look forward to seeing you again soon! Best regards, David

Posted 1 year ago

“Good quality mats.”

Helpful Report

Posted 1 year ago

Dear Dan, Thank you for taking the time to leave your feedback. We're delighted to hear that you're pleased with the quality of our mats! We work hard to ensure our products meet the high standards our customers expect, and your positive review means a lot to us. Thank you again, Dan. We look forward to seeing you in the future. Best regards, David

Posted 1 year ago

“my customers are very happy with the trolleys”

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Posted 1 year ago

“I'm very happy with my mat, however, I do wonder if the dark brown dye will wear away to show the natural colour of the coir underneath but I'll have to wait and see! Great service and communication from the company and pleased that it's local to me in Birmingham.”

Helpful Report

Posted 1 year ago

Dear Amanda, We appreciate your positive feedback and are pleased to hear that you're happy with your mat. Rest assured, we strive to ensure the quality of our products. If you have any issues in the future, please don't hesitate to reach out to us. It's great to hear that you've enjoyed our service and communication and even more so that we're local to you! We're proud to serve our community in Birmingham and look forward to assisting you with any future needs. Best regards, David

Posted 1 year ago

“Superb product. Bought two for a very large gym with high ceiling. Airflow from one would have been adequate but with two it does the job easily. Fast delivery and best price out there for this product.”

Helpful Report

Posted 1 year ago

Dear David, Thank you so much for your amazing review! We are delighted to hear that our product has met your needs for your large gym space. We continuously aim to provide top quality products and fast delivery service, so it's fantastic to hear that we hit the mark for you. We truly appreciate you choosing us and taking the time to share your positive experience. Looking forward to seeing you again in the future! Best wishes, David

Posted 1 year ago

“Good Quick service and keen price”

Helpful Report

Posted 1 year ago

“Excellent service and product will definitely use again.”

Helpful Report

Posted 1 year ago

Dear Paul, We're absolutely thrilled to read your review! Your kind words about our service and product are greatly appreciated. We're so glad to hear that you plan on using our services again. Thank you for choosing us, and we look forward to seeing you again. Best regards, David

Posted 1 year ago

“Good value and fast delivery.”

Helpful Report

Posted 1 year ago

We truly appreciate your positive review and the time you took to share it with us. It's wonderful to hear that our Cotton Absorb Thin Washable Door Mat fits perfectly in your space and that you found it to be good quality and value. Our team is committed to providing high-quality products and speedy delivery. Your feedback reaffirms the hard work we put in every day. Thank you for your purchase and we look forward to seeing you again. Best wishes, David

Posted 1 year ago

“Simply easy website to order from, quick delivery of mat fit for purpose. Completely happy with service, would recommend and use again.”

Helpful Report

Posted 1 year ago

Dear Sue, Thank you for your review! We're thrilled to hear that you found our website easy to use and that your mat was delivered quickly. Our goal is always to ensure that our customers are completely satisfied, and we're delighted to know we've hit the mark for you. Your recommendation means a lot to us. Looking forward to serving you again in the future!" Best regards, David

Posted 1 year ago

“Placed my first order and was extremely happy with the value for money and the super fast delivery of my items. Would definitely use the store again in the future.”

Helpful Report

Posted 1 year ago

Dear Stuart, Thank you for taking the time to share your positive experience with us. We're so pleased to hear that you found our prices to be of great value and our delivery service to be fast. As a customer-focused business, we're always working to provide the best possible value and speed to make your shopping experience as convenient as possible. It's fantastic to hear that your first order with us was successful and satisfying. Your willingness to use our store again in the future means a lot to us. We're excited and looking forward to seeing you again. Thank you again for your kind words and for choosing us, Stuart. Best regards, David

Posted 1 year ago

First Mats is rated 4.8 based on 1,422 reviews