First Mats have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Purchased Creeper Stool for my workshop. Arrived speedily and was easily assembled. Good quality and feels sturdy. Swivel seat is easily raised/lowered with the lever. Happy with price and purchase.
”
- John Docherty
“
Fantastic experience, David, went through the design with me a number of times to ensure it was just how we wanted the product.
Excellant price was produced for my custom design, production speed and shipping was lightening fast
Product quality was outstanding !
”
- Ian Clint
“
Great price, great quality, great customer service 👌
”
- Adam Robinson
“
We purchased our first doormat for the kitchen and were so impressed we ordered a second mat for the utility room. The larger sizes mean we can keep our dog on the mat whilst we dry his paws. Very pleased with communication and quick delivery.
”
- Ruth Fish
“
Great product and great service. Prompt delivery, well packaged. Best front door mat ever.
”
- Anonymous
“
Bought 2 fairly large mats and we are so far completely satisfied. Delivery was as promised and the quality was equally as good as we expected which we feel is very good value.
”
- Graham Reynolds
“
I need to return the item & am disappointed to find that I won't recieve a full refund, 20% will be deducted
”
- Philip Metcalfe
“
After three days of ordering (FYI - next day delivery opted ) , I receive a note saying no stock and I have to wait till end sep to receive my order (one month wait) and no refund or discounts offered . Poor service . Think before you order from them.
”
- DK
“
I first see First Mats online and being a Bolton Fan i needed a Mat for my Bar, Spoke with them and they were brilliant from start to finish, the design they done was excellent and the finished product was everything i wanted, wouldn't hesitate to use First Mats again, top service thanks First Mats 5 Stars from me.
”
- James
“
Amazing customer service.
”
- Anonymous
“
Excellent service. Any problem with the order was sorted out without issue.
Would recommend
”
- Tricia Willoughby
