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First Mats Reviews

4.9 Rating 1,274 Reviews

97 %

of reviewers recommend First Mats

Company Reviews

Product Reviews

4.9

Based on 1,274 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 14th April 2024

First Mats 5 star review on 14th April 2024

First Mats 5 star review on 1st April 2024

First Mats 5 star review on 12th March 2024

First Mats 5 star review on 12th March 2024

First Mats 5 star review on 29th February 2024

Brian Alexander

First Mats 5 star review on 17th February 2024

69

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“cant place coment as it hasnt arrived”

Posted 2 months ago

Hi Gavin, We're very sorry that your order had not arrived. As per our previous communication, the matting selected had unfortunately not been viable to use, so we had agreed to swap to an alternate colour. Being a custom sized mat, this does take a little bit of time to produce and have the border applied. The great news is that this has been completed now and these will dispatch later today via DPD for delivery tomorrow. Once the tracking details are live, this will be available on the account section on the website and we'll have this emailed across to you. If you have any questions, please do let me know. My direct line is 0121 702 1655 and can always be reached at dparker@firstmats.co.uk

Posted 2 months ago

“Item not arrived yet (two weeks later)”

Posted 2 months ago

Dear Christopher, We sincerely apologize for the delay in receiving your order. We understand and share in the frustration with this. As per our previous email, the product ordered comes direct from the manufacturer and they are currently awaiting a part to come in to complete your order. Please rest assured, we're doing everything we can to get your item to you as soon as the necessary part arrives. We'll keep you updated on the progress and notify you immediately when your order ships. In the meantime, if you have any questions or concerns, please don't hesitate to contact us. We appreciate your patience and understanding. Best regards, David

Posted 2 months ago

“still waiting on my mat to be delivered weeks after ordering and paying for it”

Posted 4 months ago

Thank you for taking the time to share your feedback. We understand how disappointing it can be to wait longer than expected for an order, especially when you're looking forward to your new mat. We sincerely apologise for any inconvenience this delay may have caused. As mentioned in our previous communication, there had been an unexpected delay with the larger mat, which is why we partially dispatched the smaller mat which was in stock. We're still on track to dispatch the remaining mat on your order within this next 2 weeks once the stock has arrived, as per our last conversation. Your satisfaction is extremely important to us, and we are here to support you every step of the way. If there's anything else we can do to help you during this time, please don't hesitate to reach out. Thank you for your patience and understanding. Warm regards, David

Posted 4 months ago

“Unable to provide accurate review as my product has not arrived yet. Upon ringing last Friday, I was given a number of reasons for the delay, including a ‘cyber attack’ on comp systems - yet I have received 2x E-mails requesting a review for my recent purchase - can’t say I’m too happy with the service”

Posted 5 months ago

Good Morning Keith, We're sorry to see your negative review. I'd like to update you about the recent situation we discussed on Thursday. As you know, the manufacturing warehouse was hit by a major cyber attack, which caused a complete shutdown of their IT systems. This meant they couldn't process or dispatch any active custom-sized orders. The team over there have been working tirelessly to resolve the issue. Thankfully, they restored operations yesterday afternoon, and your order will leave today on a next-day service as planned. We understand this has caused inconvenience to you, and once again, I apologise for this. Warmest Regards Jack DeCourcy Director

Posted 5 months ago

“Have not received mats and nor had a response from anyone regarding my order and the time it’s taken to NOT arrive! About to raise a claim via my bank. V poor service and disappointing”

Posted 7 months ago

“I have had to call the company several times to get delivery dates as yet non of which have been accurate. still waiting for the matting .”

Posted 8 months ago

“I ordered grey mats but they are a very blue colour”

Posted 11 months ago

“DON'T buy their 17mm Premium Coir Coconut Matting. The matting material is very loose and comes out in clumps when vacuumed even with the gentlest of suction. The rubber backing to the mat does not hold the bristles. Compared to the old woven coconut mating that lasted us more than 10 years, we'll be lucky to get a couple of months out of this. Never will shop with First Mats again.”

Posted 1 year ago

Dear Richard, Thank you for your review of our 17mm Premium Coir Coconut Matting. We're sorry to hear that you are not pleased with it and that it is not living up to your expectations. We offer a no-quibble satisfaction guarantee, and if you were to have informed us of this issue, we would have been happy to resolve this for you. I have tried to contact you a few times now in order to resolve this issue. Please contact me so that we can resolve this problem. Warmest Regards, Jack

Posted 1 year ago

“I'm sure lovely people and emails suggest that, although the only contact was 'order confirmation' and then an apology for delayed delivery due to easter. The product is as advertised and I would normally recommend the supplier. However, I entered 180 inches (in length that I needed) and received a mistake of 180 cm which suited less than a third but at a prime cost. I tried to call but no reply or response to my message. So it has cost me. I am hoping this message will be seen so I can update to a more positive review.”

Posted 1 year ago

Good Morning Kate, I am sorry to hear about your experience with us. I did try to see if I could find any further correspondence but it doesn't seem to have come through on our system. I will look into this issue now for you and reply to you via email. Warmest Regards Jack

Posted 1 year ago

“I have not received my order yet”

Posted 2 years ago

Good Afternoon Scott, Im very sorry to hear that you are still yet to receive your order from us. I am currently investigating this for you now to get this resolved and will contact you directly. Please do accept my apologies for this matter. Kindest Regards Jack

Posted 2 years ago

“TO the online order, and money, then called to say they were out of stock. In this day and age with internet shopping it is important to make sure you have stock control and your website is up-to-date”

Posted 2 years ago

Hi Steve, I'm very sorry about the issue with the order. You're absolutely correct and, as soon as we realised we had no stock, we offered an alternative and provided a refund when that wasn't suitable. With almost 4000 products in the range and some unique challenges in 2021, it can be tricky to keep a check on every one of them, but we're working to improve that along with displaying stock status on our website in the future. In the meantime, we'll always contact customers about delays as quickly as we can and provide an instant refund when we can't offer an alternative. Best regards, Richard

Posted 2 years ago

“Very poor quality I’m very disappointed”

Posted 2 years ago

Good morning Kirsty, we're sorry to hear you're not happy with your coir matting! We didn't hear about this otherwise of course we would have organised a replacement or refund. We sell a lot of coir matting and rarely have any complaints on its quality so it makes me think that you've got a manufacturing fault somewhere but would need to speak with you first to see what's wrong. Reach out to us at info@firstmats.co.uk and we'd be happy to help. We never like to hear that our customers have received anything less than top quality.

Posted 2 years ago

“Still awaiting delivery, already has been 3 Weeks. They said they have tried to deliver last week even though I was at home and nothing since. Impossible to contact to rearrange. AVOID.”

Posted 3 years ago

Dear Kevin, I'm very sorry for the delay with your order. The tracking information does show that the order was shipped when expected, but UPS hasn't been able to make the delivery to you. We are in contact with them now to establish why and are arranging redelivery for you. I will contact you directly today with a more detailed update. Please accept my apologies. Kindest regards, Richard

Posted 3 years ago

“Still awaiting delivery, thus question premature.”

Posted 3 years ago

Hello Michael, We apologise for the wait. We will continue to keep you updated with the progress of your order. Kind Regards, Isobel

Posted 3 years ago

“After three days of ordering (FYI - next day delivery opted ) , I receive a note saying no stock and I have to wait till end sep to receive my order (one month wait) and no refund or discounts offered . Poor service . Think before you order from them.”

Posted 3 years ago

First Mats is rated 4.9 based on 1,274 reviews