First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.84

4.8 Rating 1,422 Reviews

97 %

of reviewers recommend First Mats

4.8

Based on 1,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 17th April 2025

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product, exactly as described and good value for money.”

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Posted 1 year ago

“Excellent mat very pleased”

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Posted 1 year ago

“excellent service”

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Posted 1 year ago

Dear Lee, Thank you for taking the time to leave us a fantastic 5-star review for our Wide Ribbed Rubber Matting Roll. We sincerely appreciate your feedback and are thrilled to hear that you are satisfied with your purchase. We take great pride in offering high-quality products, and we are delighted that the Wide Ribbed Rubber Matting met your expectations. Its design and construction are specifically tailored to provide durability and functionality, making it an excellent choice for various applications. We are pleased that the matting roll has served its purpose effectively. Your satisfaction is our top priority, and we are delighted to have played a part in meeting your needs. Should you require any further assistance or have any questions, please do not hesitate to reach out. We are here to ensure your continued satisfaction with our products and services. Best regards, David

Posted 1 year ago

“Received my order of two personalised boat mats recently. Very impressed with the service from ordering through to receiving the product, lots of communication and help. The mats themselves are fantastic, really good quality and beautifully finished. Very impressed and I will definitively use this company again. A*”

Helpful Report

Posted 1 year ago

Dear Fiona, Thank you so much for taking the time to share your wonderful 5-star review regarding your recent order of two personalized boat mats. We are thrilled to hear that you had a fantastic experience with our service from start to finish. At our company, we strive to provide exceptional customer service, and we are delighted that our communication and assistance throughout the ordering process met your expectations. We understand the importance of keeping our customers informed and supported every step of the way, and we are glad that you found our service to be satisfactory. We are thrilled to learn that you are impressed with the quality of the personalized boat mats. We take great pride in ensuring that our products are made to the highest standards. The attention to detail in the finishing reflects our commitment to delivering products that are not only visually appealing but also durable and long-lasting. Thank you for expressing your intention to use our company again in the future. We value your loyalty and look forward to serving you once more. If there is anything else we can assist you with, please do not hesitate to reach out. We are always here to help. Once again, thank you for your glowing review and for choosing our company. We truly appreciate your support. Best regards, David

Posted 1 year ago

“Good for floor”

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Posted 1 year ago

Dear Beatrice, Thank you so much for taking the time to leave us a fantastic 5-star review for the Plush Choice Entrance Mat). We truly appreciate your feedback and are thrilled to hear that you are satisfied with your purchase. We are delighted to have played a part in making your entrance area more welcoming and visually appealing. Your satisfaction is our top priority, and knowing that we have met your needs brings us immense joy. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Once again, thank you for choosing our Plush Choice Entrance Mat. Best regards, David

Posted 1 year ago

“Great product, easy to order and arrived neatly wrapped, undamaged and when they said it would. Highly recommend.”

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Posted 1 year ago

Dear Matthew, Thank you for taking the time to share your excellent 5-star review with us! We're thrilled to hear that you had a great experience with our product and our ordering process. We strive to provide a seamless and enjoyable shopping experience for our customers, and we're glad to hear that your order arrived promptly, neatly wrapped, and in perfect condition, just as we promised. Your satisfaction is our top priority, and we're delighted to have met your expectations. We sincerely appreciate your recommendation. Word-of-mouth referrals from satisfied customers like you mean the world to us and help us grow. If you ever need any assistance or have any further questions, please don't hesitate to reach out to us. We're here to assist you. Thank you once again for your kind words and for choosing our company. We truly value your support, and we look forward to serving you again in the future! Best regards, David

Posted 1 year ago

“All good from order to delivery. Mat is as described online, very please.”

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Posted 1 year ago

Dear Paul, Thank you for taking the time to leave us a fantastic 5-star review! We're thrilled to hear that your experience, from the moment you placed your order to the delivery, was smooth and satisfactory. We take pride in accurately describing our products online, and we're delighted that the mat you received met your expectations. Your satisfaction is of utmost importance to us, and it's great to know that we were able to provide you with a product that you're pleased with. If you ever need any further assistance or have any questions in the future, please feel free to reach out to our friendly customer support team. We're always here to help. Thank you once again for your kind words and for choosing our company. We genuinely appreciate your support. Best regards, David

Posted 1 year ago

“Really pleased with my purchase solved my problem exactly”

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Posted 1 year ago

Dear Laurence, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and are thrilled to hear that your recent purchase solved your problem exactly. If you ever have any further questions or require any assistance, please don't hesitate to reach out to our dedicated support team. We're here to help and ensure your experience with our products remains exceptional. Once again, thank you for your feedback and for choosing our product. Best regards, David

Posted 1 year ago

“I received my order very promptly and in my opinion the mat is good quality”

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Posted 1 year ago

Dear Marina, Thank you so much for your glowing 5-star review! We are thrilled to hear that you had such a positive experience with our product/service. Your feedback means the world to us. It's wonderful to know that we met and exceeded your expectations. We strive to provide the highest level of quality and customer satisfaction, and it's incredibly rewarding to hear that we achieved that with you. We are truly grateful for your kind words and appreciation. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to reach out. We value your input and are always looking for ways to improve. Once again, thank you for choosing our product/service and for taking the time to leave such a fantastic review. Warmest regards, David

Posted 1 year ago

“very happy,will made.”

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Posted 1 year ago

“I ordered a custom sized mat for the entrance space in my hall. Delivery was prompt from order and the mat came well packaged.”

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Posted 1 year ago

Dear Frances, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you ordered a custom-sized mat for the entrance space in your hall and had a positive experience with us. At First Mats, we understand the importance of finding the perfect fit for your specific needs, and we're glad we could provide you with a custom-sized mat. We're delighted that the delivery was prompt from the time you placed your order, ensuring you received it in a timely manner. Additionally, we take great care in packaging our products to ensure they arrive safely, and we're pleased to hear that your mat was well-packaged upon delivery. Thank you again for your kind words and for choosing our company for your custom-sized mat. We genuinely appreciate your support, and we hope the mat serves you well in your hall! Warm regards, David

Posted 1 year ago

“Excellent quality mats. Brilliant customer service. Have already ordered a second mat”

First Mats 5 star review on 3rd June 2023

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Posted 1 year ago

Dear Sharon, Thank you so much for your outstanding 5-star review! We're absolutely thrilled to hear that you found our mats to be of excellent quality and that you had a brilliant experience with our customer service. At First Mats, we take great pride in providing top-notch products and exceptional customer service, so your kind words mean the world to us. We strive to exceed expectations, and we're delighted that we met yours. We're also thrilled to hear that you were so satisfied with your first mat that you have already placed an order for a second one. Your continued support is truly appreciated. Thank you again for your kind words and for choosing our mats. We genuinely appreciate your support, and we can't wait to serve you again with another exceptional experience! Warm regards, David

Posted 1 year ago

“Arrived promptly quality seems excellent. Will buy again”

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Posted 1 year ago

“Bought mats; delivered mats. If only everything in life was so simple.”

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Posted 1 year ago

Dear Andrew, Thank you so much for your 5-star review! We're thrilled to hear that your experience with us was simple and hassle-free. At First Mats, we strive to make the ordering and delivery process as seamless as possible. We understand that simplicity and efficiency are key, and we're delighted that we were able to meet your expectations in this regard. If there's anything else we can assist you with please don't hesitate to reach out. We're always here to help. Thank you again for your kind words and for choosing our mats. We genuinely appreciate your support, and we hope to serve you again in the future! Warm regards, David

Posted 1 year ago

“Had a small issue with one of the mats which was dealt with promptly. good quality heavy mats, would buy again”

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Posted 1 year ago

“Excellent! Ordered my mat, which arrived very quickly and was just what I wanted. I also liked the courtesy follow up from email from Jack-nice touch.”

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Posted 1 year ago

Dear Sally, Thank you so much for your excellent 5-star review! We're thrilled to hear that you had a fantastic experience with us and that your mat arrived quickly and met your expectations. At First Mats, we strive to provide exceptional service and timely deliveries, so we're delighted that we were able to deliver your mat promptly. Your satisfaction is our priority, and we're glad to know that it was just what you wanted. We're also pleased to hear that you appreciated the courtesy follow-up email from Jack. We believe in maintaining a personal connection with our customers, and it's great to know that this small touch was valued. Thank you again for your kind words and for choosing our company. We genuinely appreciate your support. Warm regards, David

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“I purchased the Safe-Step GRP Anti-Slip Floor Sheets Black / 1.2m x 1.2m. Very easy to cut and fit for my needs. Customer happy, job done. I will use again if the need arises.”

Helpful Report

Posted 1 year ago

Dear Edmund, Thank you so much for your wonderful 5-star review! We're delighted to hear that the Safe-Step GRP Anti-Slip Floor Sheets Black in the size of 1.2m x 1.2m met your needs perfectly. We're glad to know that you found the floor sheets very easy to cut and fit, making the installation process smooth and hassle-free. Customer satisfaction is our utmost priority, and we're thrilled that we were able to meet your expectations. We appreciate your kind words and your willingness to use our products again in the future if the need arises. Should you require any further assistance or have any questions, please don't hesitate to reach out. We're here to help. Thank you once again for choosing our Safe-Step GRP Anti-Slip Floor Sheets. We genuinely appreciate your support. Best regards, David

Posted 1 year ago

“Great company easy to deal with good prices and quick delivery.”

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Posted 1 year ago

“A good company to deal with. Quick dispatch of made to measure mat, and excellent quality.”

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Posted 1 year ago

First Mats is rated 4.8 based on 1,422 reviews