First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.84

4.8 Rating 1,422 Reviews

97 %

of reviewers recommend First Mats

4.8

Based on 1,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 17th April 2025

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product arrived quickly. Was kept informed every step of the way”

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Posted 1 year ago

Dear Joanna, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with our product and the delivery process. At First Mats, we strive to provide great products and excellent service, and we're delighted to know that we met your expectations. We understand the importance of timely deliveries, and we're glad to hear that your order arrived quickly. Furthermore, we believe in keeping our customers informed throughout the process, and we're thrilled that you appreciated the updates at every step of the way. Your satisfaction is our priority, and we want to ensure that you have a seamless and informed experience. Thank you again for your kind words and for choosing our product. We genuinely appreciate your support. Warm regards, David

Posted 1 year ago

“Very good quality”

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Posted 1 year ago

“Excellent quality mats , used for our new kitchen to help with keeping our floor clean from muddy paws and shoes from the garden . Its worth paying for quality !”

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Posted 1 year ago

Dear Graham, Thank you so much for your excellent 5-star review! We're thrilled to hear that our mats have been a great addition to your new kitchen and have helped in keeping your floor clean from muddy paws and shoes from the garden. At First Mats, we take pride in offering mats of excellent quality, and we're delighted that they have met your expectations. We understand the importance of investing in quality products, and we're thrilled to know that you believe it's worth paying for that level of quality. Thank you again for your kind words and for choosing our mats. We genuinely appreciate your support, and we hope they continue to serve you well in keeping your kitchen clean and tidy! Best regards, David

Posted 1 year ago

“Great company - fantastic service all round!!!!!”

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Posted 1 year ago

“First class service.”

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Posted 1 year ago

Dear Wayne, Thank you so much for your outstanding 5-star review! We truly appreciate your kind words and are thrilled to hear that you received first-class service from us. At First Mats, providing exceptional service is our top priority, and we're delighted that we met your expectations. Your satisfaction is what drives us, and your positive feedback is a testament to our commitment to excellence. Once again, thank you for choosing our company and for sharing your positive experience. We genuinely appreciate your support, and we look forward to continuing to serve you with the same level of excellence in the future! Warm regards, David

Posted 1 year ago

“Very good durable product. Well wrapped and promptly delivered.”

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Posted 1 year ago

“We received first-class service. I ordered a roll of matting and it arrived next day, well impressed. Hopefully will be placing an other order soon”

First Mats 5 star review on 14th May 2023

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Posted 2 years ago

Dear Allison, Thank you so much for your amazing 5-star review! We're delighted to hear that you received first-class service and that your order for the Flyball matting was delivered promptly. At First Mats, we strive to provide exceptional service and ensure a seamless ordering process for our customers. We understand the importance of timely deliveries, and we're thrilled that your matting arrived the next day, exceeding your expectations. We're excited to hear that you're impressed with the quality and efficiency of our service. We genuinely appreciate your support and look forward to serving you again for your future orders. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out. Thank you again for your kind words and for choosing our company. We're grateful for your trust, and we can't wait to provide you with another exceptional experience soon! Best regards, David

Posted 1 year ago

“I ordered grey mats but they are a very blue colour”

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Posted 2 years ago

“A very helpful organisation, nothing was too much trouble and the product was good into the bargain. Well done.”

First Mats 5 star review on 12th May 2023

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Posted 2 years ago

Dear David, Thank you so much for your fantastic 5-star review! We're absolutely thrilled to hear that you found our organization to be very helpful and that your experience with us exceeded your expectations. At First Mats, we strive to go above and beyond for our customers, and it's wonderful to know that nothing was too much trouble for our team. We genuinely value your satisfaction, and we're thrilled that we were able to provide the assistance you needed. Moreover, we're delighted to hear that you were pleased with the quality of our product. We take great care in ensuring that our products meet the highest standards, and your positive feedback confirms that our efforts are paying off. If there's anything else we can do to assist you or if you have any further feedback to share, please don't hesitate to reach out. We're always here to help and value your input. Thank you again for your kind words and for choosing our organization. We genuinely appreciate your support, and we're thrilled to have met your expectations. We look forward to serving you again in the future! Warm regards, David

Posted 1 year ago

“Bought cutting mat for my partner to make a large backlit cutting table for dress making. Made it so pattern could be fully open to retrace in a heavier template paper. Then she could arrange pieces on fabric to get most out of it with much wastage. Cutting mat was ordered to size. Much thicker than the hobby cutting mats and cheaper too for size. Was ordered and arrived within a few days. Came rolled but opened out and let it settle. Fits perfect.”

Helpful Report

Posted 2 years ago

Dear Andrew, Thank you so much for your wonderful 5-star review! We are thrilled to hear that the cutting mat you purchased from us has been a perfect fit for your partner's dressmaking needs. It sounds like she has been able to create a fantastic backlit cutting table and optimize her fabric usage efficiently. We take pride in providing high-quality products, and we're delighted to know that our cutting mat exceeded your expectations. The fact that it is thicker than hobby cutting mats and more cost-effective for its size makes it even more satisfying to hear that you found great value in your purchase. We're also glad to hear that the ordering process was smooth and that the cutting mat arrived promptly within a few days. Our goal is to ensure a seamless and efficient experience for our customers from start to finish. If you or your partner have any further questions or require any additional assistance, please don't hesitate to reach out. We're here to help and provide support whenever needed. Thank you again for choosing our cutting mat and for taking the time to leave such a detailed and positive review. We truly appreciate your support, and we look forward to serving you and your partner with any future needs! Best regards, David

Posted 1 year ago

“First class company to deal with.”

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Posted 2 years ago

Dear Jill, Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a first-class experience dealing with our company. Your kind words mean a lot to us. At First Mats, we strive to provide exceptional service, and it's wonderful to know that we met your expectations. We take pride in delivering a positive and seamless customer experience, and your satisfaction is our utmost priority. If there's anything else we can do to further assist you, please don't hesitate to reach out. We are always here to help and value your input. Once again, thank you for choosing our company and for your glowing review. We truly appreciate your support and look forward to serving you again in the future! Warm regards, David

Posted 1 year ago

“The mats themselves were ok I suppose but there's no way in my opinion that they were worth the money we paid for them.”

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Posted 2 years ago

Dear Wayne, Thank you for taking the time to share your feedback with us regarding your recent purchase. We sincerely apologise if our mats did not meet your expectations in terms of value for money. We strive to provide our customers with high-quality products at competitive prices, and we're disappointed to hear that you feel our mats did not deliver in this regard. We appreciate your honest opinion and will certainly take it into consideration as we continue to improve our products and pricing. If you're open to discussing this further, we would appreciate the opportunity to better understand your experience and make it right for you. Please feel free to reach out to our customer service team via phone or email, and we will be more than happy to assist you. Again, we apologise for any inconvenience and appreciate your feedback as it helps us grow and better serve our customers. Warm Regards, Jack First Mats

Posted 2 years ago

“Hi , I was very happy to place order with firstmats since I received lead time expedited from 10 days to 3-4 days.”

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Posted 2 years ago

“Great quality mat really pleased with it”

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Posted 2 years ago

“Great product that we can cut to size. Prompt delivery”

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Posted 2 years ago

“Prompt delivery”

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Posted 2 years ago

“Nice and quality mat.. value for the money!”

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Posted 2 years ago

“We bought our original mat from you some years ago and it is still in excellent condition so when we wanted a mat for another area First Mats was our obvious choice.”

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Posted 2 years ago

Thank you so much for your fantastic 5-star review Stewart! We're thrilled to hear that your original mat from First Mats has stood the test of time and continues to serve you well. It's an honor to be your go-to choice for high-quality mats, and we're grateful for your continued trust in our products. We take great pride in offering durable and reliable mats that meet the needs of our customers, and it's always encouraging to hear from satisfied customers like you. Your feedback helps us continue to improve our products and services to ensure we're always meeting your expectations. Thank you once again for your kind words and for choosing First Mats for your additional mat needs. We look forward to providing you with exceptional products and service for years to come. If you have any questions or need assistance, please don't hesitate to reach out to our customer support team. Warm regards, Jack First Mats Team

Posted 2 years ago

“Nice company to deal with and a good Web site, which is easy to use and order from.”

First Mats 5 star review on 2nd May 2023

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Posted 2 years ago

“The first coir matt that was delivered had a manufacturing fault it was replaced straight away. Good service”

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Posted 2 years ago

Dear Michael, Thank you for taking the time to share your experience with us. We apologise for the inconvenience caused by the manufacturing fault in the initial coir mat that you received. We understand how important it is to provide our customers with high-quality products, and we're glad we could promptly replace the faulty mat for you. At First Mats, we are committed to delivering excellent customer service, and we're pleased to hear that we was able to address your concern efficiently. Your feedback helps us identify areas for improvement and ensure that we maintain the highest standards in our products and services. Thank you for your understanding and for giving us the opportunity to make things right. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team. Warm regards, Jack

Posted 2 years ago

First Mats is rated 4.8 based on 1,422 reviews