First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.84

4.8 Rating 1,422 Reviews

97 %

of reviewers recommend First Mats

4.8

Based on 1,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 17th April 2025

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No need to contact them ordered online and no problems”

Helpful Report

Posted 1 year ago

“Mega speedy delivery! Ordered one day, arrived the next day. Thank you”

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Posted 1 year ago

“Have bought 3 of these mats for the conservatory..perfect for 2 and 4 footed muddy paws...”

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Posted 1 year ago

Dear Cherry, I'm thrilled to hear that our mats are the perfect solution for both two and four-footed muddy paws in your conservatory. It sounds like they're doing exactly what they're meant to do! We always strive to offer products that cater to various needs, and it's wonderful to hear about their practical use in your home. Should you have any further requirements or feedback, we're here to help. Best regards, David.

Posted 1 year ago

“Excellent hard wearing door mats. We use one doormat under our cat's litter tray to collect spills. It works very well.”

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Posted 1 year ago

“Arrived on time good quality, looks good, fits perfectly just what the doctor ordered.”

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Posted 1 year ago

Dear Kathleen, Thank you for sharing your positive experience. I'm delighted to know that the product arrived punctually, met your quality expectations, and fit perfectly. Your satisfaction is our primary goal, and I'm pleased we could deliver just what you needed. We're here for any future requirements you might have. Best regards, David.

Posted 1 year ago

“The mat is as described and looks good. Delivered promptly.”

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Posted 1 year ago

“Very personal service, saving me from a PayPal error!”

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Posted 1 year ago

Dear Sarah, I'm pleased to hear that our team was able to assist you, especially regarding the PayPal situation. We aim to offer attentive and personalized support to ensure our customers have a seamless experience. Should you have any further questions or require assistance in the future, please don't hesitate to reach out. Best regards, David.

Posted 1 year ago

“This is a first class product from First Mats. It's just what we were looking for, the price was very good and customer service was exemplary. Delivery was also prompt. Well done First Mats.”

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Posted 1 year ago

Dear Phillip, Thank you for sharing your experience with us. It's rewarding to hear that our product met your expectations and that you found our pricing, customer service, and delivery to be up to the mark. We take pride in ensuring our customers have a positive experience, and your feedback is a testament to that. We eagerly look forward to seeing you again in the future. Best regards, David

Posted 1 year ago

“I am very pleased with the various mats you supplied and their timely delivery. One bit of advice would be helpful, the small mat is on a nylon type carpet and slips / moves a bit any suggestions would be appreciated.”

Helpful Report

Posted 1 year ago

Dear Peter, Thank you for letting us know about your positive experience with our mats and their delivery. Regarding the small mat slipping on your nylon carpet, one common solution is to use a non-slip mat underlay. This underlay can grip both the mat and the carpet, preventing any movement. Another option might be to consider double-sided carpet tape, which can hold the mat in place. However, always test a small inconspicuous area first to ensure no residue or damage occurs to your carpet. We hope this helps, and should you have any other questions or require further assistance, please don't hesitate to reach out. Best regards, David.

Posted 1 year ago

“Very good runner expensive but you get what you pay for”

Helpful Report

Posted 1 year ago

Dear Janet, Thank you for your feedback. We're glad to hear you recognize the quality of our runner. At First Mats, we always aim to ensure our products justify their value. We appreciate your understanding and trust in our products, and we look forward to assisting you in the future. Best regards, David.

Posted 1 year ago

“Gave me what I wanted at a price I was happy to pay”

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Posted 1 year ago

I'm pleased to hear that we could provide you with the desired product at a satisfactory price. Your contentment is our goal, and we strive to offer quality at competitive prices. We look forward to seeing you again in the future. Best regards, David.

Posted 1 year ago

“Great Mat, great service, website easy to see what’s available. I only wish l could have a longer and narrower one made to measure that still had the rubberised edges all round. Thank you.”

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Posted 1 year ago

Dear Elaine, Thank you for your feedback. We're delighted to hear that you found our service, website, and mat to be up to the mark. We hope to continuously help you with excellence in the future. Best regards, David.

Posted 1 year ago

“Excellent service from beginning to end, excellent quality product. Appreciate the follow-up email after our purchase too. Highly recommended!.”

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Posted 1 year ago

“No problems with the service received from First Mats”

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Posted 1 year ago

“Excellent service all round. Super quick communication skills ensuring design and quote returned promptly. Informative production and delivery notifications. 5 star product on delivery. thank you FirstMats highly recommended.”

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Posted 1 year ago

Dear Joanne, I'm glad to hear of your positive experience with our service, from communication to delivery. Knowing that you found our product to be of 5-star quality and our communication effective is very rewarding. We aim to maintain and even surpass this standard for you in the future. Thank you for recommending First Mats. Best regards, David.

Posted 1 year ago

“Quick delivery and very helpful service from the team.”

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Posted 1 year ago

Dear Kestutis, Thank you for your kind words. We're pleased to hear that you appreciated our quick delivery and found our team to be helpful. We strive to provide the best service to our customers, and your feedback is greatly valued. Best regards, David.

Posted 1 year ago

“Excellent choice and loved that I can order a custom size which was perfect for what I wanted.”

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Posted 1 year ago

Dear Vicky, We're delighted to hear that our product range and custom size options met your expectations. Your satisfaction is essential to us, and it's wonderful to know we could cater to your specific needs. Should you require anything else, we're here to help. Best regards, David

Posted 1 year ago

“Delivery was fast. Great company to deal with.”

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Posted 1 year ago

Dear Margaret, Thank you for taking the time to leave such positive feedback. We're thrilled to know you were satisfied with our prompt delivery and overall service. Remember, we're always here for you. Best regards, David

Posted 1 year ago

“I was pleased with my mat and the customised sizes meant it was just right.”

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Posted 1 year ago

“Good quality, highly recommend these matts 👍”

First Mats 5 star review on 1st September 2023

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Posted 1 year ago

First Mats is rated 4.8 based on 1,422 reviews