EYG Home Improvements Reviews

Name: EYG Home Improvements
Address: E Y G Window Centres, Wiltshire Road, Hull, Hull, EYG Home Improvements
Rating: 4.46

4.5 Rating 372 Reviews

86 %

of reviewers recommend EYG Home Improvements

4.5

Based on 372 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About EYG Home Improvements:

EYG is a leading UK double glazing specialist with decades of home improvement knowledge and experience.

We design, manufacture and install domestic glazing of any shape or size – from windows and doors to bespoke orangeries, conservatories and replacement conservatory roofs.

Our business is founded upon the traditional values of reliability and trust.

We always put the needs of our customers first and we will endeavour to provide the best possible customer service.

Visit Website

Phone:

0800 181 888

Email:

l.baxter@eyggroup.com

Location:

E Y G Window Centres, Wiltshire Road, Hull,
Hull
EYG Home Improvements
HU4 6QQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased with our new front door. Many companies said we would have had to replace the surrounding windows as well, or even that it couldn’t be done, but EYG did it and charged a fair price.”

Helpful Report

Posted 3 months ago

This is great to hear, we're glad you were so happy with our service many thanks, Lisa

Posted 3 months ago

“Great service.”

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Posted 3 months ago

Many thanks Nicola! Best wishes, Lisa

Posted 3 months ago

“From the beginning when we ordered, to the installation of the new door and frame was trouble free. The installation was carried out to a very high standard. We are both very pleased with the product and it enhances the look of the house. Many thanks EYG.”

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Posted 3 months ago

Wonderful review, thank you so much Patrick! We really appreciate it, best wishes, Lisa

Posted 3 months ago

“The two guys that came to fit my mum's door and window were brilliant cleaned up after themselves as well .as for customer service and the guy that did the last measurements not impressed at all.failed to keep first fitting appointment,we waited all day took day off work took me to ring at 330 to see if they were coming they didn't think to ring so had to make it for another week ..which led to after Christmas instead”

Helpful Report

Posted 3 months ago

Sorry to hear this Mrs Walsh, that is unacceptable. We will look into what happened there, and thank you for your patience and your feedback, best wishes, Lisa

Posted 3 months ago

“Great products and friendly efficient staff who went the extra mile”

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Posted 3 months ago

Thank you for the kind words Pamela, we are delighted to hear this, best wishes, Lisa

Posted 3 months ago

“Chris and Dan were early, cheerful, properly prepared, and completed a lovely installation without fuss, and with consummate professionalism.”

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Posted 3 months ago

Thank you for the five star review John, we love to hear such lovely feedback, thank you for choosing us for your home improvements, best wishes, Lisa

Posted 3 months ago

“Following a visit to your North Hykeham showroom we obtained a quote for the purchase of & fitting of a new front door which was handled very professionally. The survey was completed & a date set for the fitting of it. The workman arrived on time & proceeded to fit the door in a professional manner, leaving the site clean & tidy. We are very pleased with the product, it looks great. I would recommend EYG to anyone looking for home improvements.”

Helpful Report

Posted 3 months ago

Thank you for your five star review Tina, we are delighted that you were so happy with the process from start to finish and thank you for choosing EYG, best wishes, Lisa

Posted 3 months ago

“Awful company. Would have given zero if the option was available. On all three jobs there were problems. The wrong bricks were delivered on the day they were required for the conservatory. This resulted in a delay whilst the right bricks were obtained. The plasterers were delayed twice, and we did not find this out until by chance on the day they were due. They made a mess of two jobs and were rude. They made a mess not only of the existing work but also in our garden. The plastering to the knock through for the patio doors was a disaster. Another plasterer had to rectify the problem. Both jobs had to be cleaned up. The third job involved a new front door. The wrong lock had been fitted during manufacture. Had to wait for the right part to be supplied and fitted. Communication was poor, and despite the efforts of some trades people that were good, there did not appear to be a company ethos of getting things right first time. Due to the delays and rectifications required the overall estimated time lines were way out. Some of the delays saw a wait of circa 2 weeks. Most were a week. It did not seem to bother the company about the stress and anxiety the problems and delays were causing us, their customers.”

Helpful Report

Posted 3 months ago

Thank you for your feedback. The bricks were to be matched to your existing property but unfortunately when they arrived on site from the builder’s merchant, our team realised the wrong ones had been sent. It is very rare for this to happen, but this of course meant we had to await a new delivery, and we did our best to ensure the delay was kept to a minimum. The plastering did need to be done a second time as we were unhappy with how it appeared. We always want to make sure everything is completed to the best standard, and a second plastering can sometimes be required following a knock through. With regards your new front door, the wrong lock was fitted during manufacture and we had to await a replacement. We appreciate your frustration at delays, but human error does occasionally put a spanner in the work of building projects. We have reviewed how this project went and our communication over some of these niggles should certainly have been better. We apologise for these delays in your project and understand your frustrations. We hope you now feel happy with our products. Best wishes Lisa.

Posted 3 months ago

“Absolutely Fantastic Job well done, cleaned up. Great!!!”

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Posted 3 months ago

Thank you Howard for the lovely feedback! Best wishes, Lisa

Posted 3 months ago

“After the initial call the home appointment was arranged speedily and Chris answered all our questions and sent the quote quickly by email. We visited the show room to confirm exactly our choices for door, glass & fittings. Every thing so far has been sorted without any major issues and our minor queries have been dealt with promptly. We'll done so far justvawaiylting now for the surveyor's visit and final fitting.”

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Posted 3 months ago

Thank you Michael for the five star review, we are delighted your experience has been so positive, best wishes, Lisa

Posted 3 months ago

“The French Door and fitter arrived at the time stated. The fitter knew his job and was very friendly . The job was done to a very high standard. The materials used in the manufacture of the door are top class. The door looks good and is draft proof. (do not need the gaffer tape anymore to seal leaks as with the old one) A very high quality product that we are very pleased with.”

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Posted 3 months ago

Delighted with this lovely feedback and that your door has made such a differance, thank you John, best wishes, Lisa

Posted 3 months ago

“Brilliant, reliable service. From start to finish. The lads who fitted the doors did a fantastic job. One of the doors I had replaced was particularly challenging but they did an amazing job. I would recommend EYG all day long. They also did a great job on my windows a few years ago. The price was resonable too. Thanks EYG x”

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Posted 3 months ago

Thank you so much for this wonderful feedback Vanessa, we are thrilled to hear it, best wishes, Lisa

Posted 3 months ago

“We chose EGY to replace our conservatory, windows and fit a garage door, but we really wish we hadn’t. Below are just some of the issues we experienced: - Working part days so job took longer than it was supposed to (only told it would not be finished at end of last day) - Not turning up when they said they would & not informing us that they wouldn’t be attending - Leaving potentially dangerous rubbish strewn around the garden - Using different fitters each day so we had to continually repeat ourselves and things weren’t finished to our preference - Being continually lied to, including to do with what could and couldn’t be done, types of fittings used and quality of finish - They used incorrect parts which needed replacing - The conservatory fitters were very noisy, disruptive and the job was finished to a poor standard - The conservatory floor has been badly damaged and needs replacing - The self-cleaning windows not only do not self-clean but are already permanently marked by bird poo. We are now left with lifelong cleaning costs at an increased rate due to how difficult some areas are to get to. The Management and colleagues that initially followed up recognised the poor work. So much so that after the initial time set to install the conservatory, we had 7 further visits to try and resolve the issues. In the end we told them that time would be the last, they still didn’t bother to do a good job. We are now left with either having to live with the bad finishes or pay for someone to re-do them. All this would be bad enough, but the attitude of the Director assigned to deal with our complaint has been disgusting. We received a blanket apology and were advised that due to company restructuring, this situation wouldn’t happen again, which I do not believe for a second after having to deal with him and his dismissive attitude. We listed many issues which were just ignored, hardly any of the issues (and none of the ongoing cost issues) were addressed. We were given information by their office regarding costs which turned out to be a lie, he didn’t even bother to apologise for that, just made excuses. We were assured by the Sales Rep that we would only pay once we were happy, yet another lie. Whilst they did give us a discount, the amount offered (and then some) will be swallowed up by replacing the damaged floor and having the poor workmanship re-done. That was the maximum they would offer, we had no option to agree as he just threaten us with court and demanded payment.”

Helpful Report

Posted 3 months ago

Thank you for leaving a review. We accept that, on this occasion, there were issues which needed resolving after the initial fitting, which we rectified following a site visit by sending out a new fitting team. Our fitters left that day with all issues resolved, and the work was approved by Mr Edwards. In recognition of not meeting our usual high installation standards from the start, we did offer what we believe to be a generous discount to compensate for any issues our team had been responsible for. We are sorry you feel this was still not enough, but this has been considered at great length by our directors, who remain confident we have done all we can as a business to resolve the issues and offer a substantial discount. We have an excellent track record of customer service, with many returning to us for more products following a highly positive experience, as our many five-star reviews prove. We are sorry that your experience of EYG was not one you were happy with. Kind regards, Lisa

Posted 3 months ago

“I had a complete window, door and conservatory installation with EYG. I chose them because of their professional approach and their competitive quote. The window and door installation was done by Paul & Carl, who were very pleasant and extremely hard-working. The conservatory installation caused a few problems. My original choice of design had to be changed due to a drain position which caused construction issues. This was fully explained to me and changes were made to my satisfaction, although with additional charges. My problems arose when the construction team arrived and not only was the base not level, but the radiator that had been in my old conservatory was in such a position as to interfere with the position of the internal wall. Had I been advised of this earlier, I could have taken steps to have the radiator repositioned prior to construction. So the internal wall had to be partially built and then all work stopped until I could arrange for a plumber (more added expense) The gap between the base and the conservatory was up to 4 inches in places which has had to be filled with concrete. The installation team were lovely and (sorry I don't have names as they did not introduce themselves & I didn't ask) During all this work, the teams cleared up after themselves each day and left the site tidy. There is still a very large piece of wood in my back garden which I am unable to move though! A great job overall, but a bit more communication would have been useful at times to save me having to phone for answers as to what was happening next.”

Helpful Report

Posted 3 months ago

Thank you for the feedback Sally and I will alert the team to the wood left in your garden. We are sorry there were one or two issues, it does sometimes happen with building works unfortunately but we always adapt to anything that arises and ensure we deal with everything in a professional manner. I will pass on your comments regarding communication, but I am delighted to see you are happy with the finished product and hope you very much enjoy your new room, best wishes, Lisa

Posted 3 months ago

“I was happy with the quote process and the work from start to finish. We just had one double window replaced. It was done quickly and efficiently in a few hours. The workmen were friendly and kept the area tidy”

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Posted 3 months ago

“All the tradesmen involved produced good quality work and communications with the office were always rewarding and helpful.”

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Posted 3 months ago

“Excellent service! Back door fitted really well by two very polite, efficient workmen. Great price too!”

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Posted 3 months ago

“Fantastic service and fantastic quality door. No hesitation in recommending EYG.”

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Posted 4 months ago

Thank you Karen, great feedback and wonderful to hear, best wishes, Lisa

Posted 4 months ago

“Quick efficient service no pressure on price and helpful suggestions on type and design. And fitted at a convenient time”

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Posted 4 months ago

Thank you for your five star review Stuart, and your great feedback, we really appreciate it, best wishes, Lisa

Posted 4 months ago

“Flawless service from order to fitting. We asked if EYG could get us in before Christmas and they fulfilled that request. The two fitters spent two full days changing 8 windows and 2 doors and always had a smile on their faces. Couldn't fault the quality of work, quality of product and affordability. Many thanks EYG team.”

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Posted 4 months ago

Thank you for your lovely feedback Mark, we are delighted we could fulfill your request, and thank you for choosing EYG, best wishes, Lisa

Posted 4 months ago

EYG Home Improvements is rated 4.5 based on 372 reviews