The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.72

4.7 Rating 2,688 Reviews

94 %

of reviewers recommend The Cigar Club

4.7

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

Write Your review

Tell us how The Cigar Club made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Cigar Club 5 star review on 13th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

Helpful Report

“Great prices and goods always arrive promptly. What more is necessary from an online provider. Recommended”

Helpful Report

“Very extensive range of cigars from around the world and very fast delivery of order will definitely use again”

Helpful Report

“Excellent service and my friend loves the cigars so I'm ordering him some more.”

Helpful Report

“Very efficient!”

Helpful Report

“Excellent service many thanks”

Helpful Report

“I haven't received all the items ordered for a value of half the order. After several emails exchanged with Paul, he wan't able to deliver the remains items and I haven't received any refund for those missing items. Very disappointed.”

Helpful Report

“£40 spent, 3 months later and still nothing arrived. Emails not answered, request for proof of postage /delivery not answered.”

Helpful Report

“Superb! Arrived really quickly. I will absolutely be buying again...The prices were the best I could find A+++++ Recommended”

Helpful Report

“Very fast, easy process and a great price”

Helpful Report

“Excellent service Very Reliable”

Helpful Report

“Very efficient. Easy to order at good prices”

Helpful Report

“Easy to order, quick delivery - husband was thrilled !”

Helpful Report

“I'm very pleased with the products I order from 'The cigar club'. Always very fresh, and a very prompt delivery, which is great as I do leave it till last minute to order my perfect brands which are always in stock too. Big thank you to all at The cigar club. Tony B.”

Helpful Report

“Order arrived promptly and was well packed. Cigars were a great hit!”

Helpful Report

“No response from The Cigar Club when querying delivery update on order placed in June, such a pity.”