The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.70

4.7 Rating 2,165 Reviews

93 %

of reviewers recommend The Cigar Club

4.7

Based on 2,165 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

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The Cigar Club 5 star review on 16th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received my last order despite Royal Mail tracking saying it was delivered. Contacted The Cigar Club to follow up with Royal Mail but no response to date. That was a waste of £42.”

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“I ordered a pack of Davidoff Gold cigarillos, I received Davidoff Silver cigarillos. I have emailed twice to try resolve the issue and have not received a reply, very poor customer service.”

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“Contacted customer service due to damage to order and a month later I’ve been completely ignored. Awful service 1 star, find alternative”

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“Very good cigars. Good value for money with postage free”

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“Have not received my order !!! So far have sent 3 emails and left a few messages Nobody has had the decency to reply !”

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“SADLY I WAS DISAPPOINTED. BIRTHDAY PRESENT PAID £10 FOR NEXT DAY DELIVERY ARRIVED 72 HOURS LATER.”

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“Paid for next day delivery - took 3 days to arrive, requested refund no response to requset”

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“Never received order disgusted”

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“I spent £40 on a cigar for my uncles birthday which never arrived. This was very disappointing as I had to turn up to his party empty handed. Furthermore the cigar club has not responded to my 2 emails asking for a refund. Is this a scam?? Do not recommend shopping with them.”

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“thought i brought reasonable cigar £25 got smallest”

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“There has been no reply so far”

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“I contacted the Cigar Club when the cigars arrived about the damage and heard nothing. I am not impressed.”

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“Paid for next day delivery costing £10. Order placed on the Friday and didn't receive until the following Wednesday. Sent 2 emails and tried to call bit the number on the website does not work. Request a refund for the next day delivery payment but have yet to get a reply to either of my emails”

Helpful Report

“Placed order on Friday and Paid £10 for next day delivery. Order was delivered on Wednesday. Tried to call, phone number on the website does not work. Sent 2 emails requesting a refund for the failed next day delivery but not has any response. Very disappointed in the series and for being conned out of £10 for next day deliver.”

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“The worst express the order take too long i call them They was so rude never again take”

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“I have not received my order yet, can you please look into this for me”

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“Normally The Cigar Club provides an excellent service, however on this last order they sent the wrong cigars, sending La Invicta Nicuagian Shorts instead of Honduran Panatellas. This was very disappointing as I have previously experienced an excellent service.”

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“The specification of goods was not clear. I ordered 5 boxes per 5 cigars and I received one box with 5 cigars”

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“Not a great review from me and possibly a bogus website. Looks legit but money taken from my account, no verification of my order, no cigars, no feed back from my emails!!”

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“3 cigars purchased but never received. After one week I sent email advising of this and asking for help but no acknowledgement or response ever received. Shoddy customer service. Won’t be buying from The Cigar Club again.”

Helpful Report

The Cigar Club is rated 4.7 based on 2,165 reviews