The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.70

4.7 Rating 2,167 Reviews

93 %

of reviewers recommend The Cigar Club

4.7

Based on 2,167 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

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The Cigar Club 5 star review on 16th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed overall. I paid the extra money for next day delivery and received the cigars 4 x days later. I sent an email complaining and asking for a refund for the extra delivery cost and didn't even get a response. The cigars have not been properly humidified prior to delivery so I have had to put them in the humidor for several days to get them to a smokeable point.”

Helpful Report

“Got the wrong product. Didn't reply to any of my emails or calls to talk of a replacement or refund”

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“I’ve ordered for the cigar club twice as a treat for my husband and both orders he has had a problem. The first order he had three torn cigars but more worryingly was this last order he discovered not only two torn but also what appears to be something burrowing or eating his cigar. He discovered this just as he unwrapped it to smoke. He’s now concerned that he’s spoilt the rest of his collection in his humidor. I am not happy.”

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“Wasn't at all pleased with these cigars.They were tasteless and kept going out when smoking them”

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“Ordered on the 28th May and still no sign of my cigars, no notification if they have actually being shipped and no tracking number.”

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“The product did not match the photographs so I was a bit disappointed as I have been hunting for this specific lighter on and off for a couple of years. What I received was a solid dark (black) metal lighter rather than the chrome with black patches in the images. The one in the images, if it was ever made seems to be available nowhere.”

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“Service is as expected but last order of cigars were dry”

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“Poor communication regarding stock availability to complete my order. Sent me a partial order on prompting. Has not followed up with the rest of order despite further prompts. Currently £50 out of pocket”

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“Happy with the product that I ordered but I paid extra for next day delivery but it failed to arrive.”

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“Cigar Club stocks my favourite cigars, the selection is great, alas, this is not enough to outweigh slow as molasses delivery - takes at least 2 weeks, consistently. In fact, this request to review my most recent purchase, has arrived before my order has, made 18 days ago. I've emailed them, received a reply that they will check on it, and if' there's a problem, they would ship them out that day. Great, but that was 2 days ago and I've heard not had an update. If there was no problem... am I just to wait? If there was a problem, wouldn't they email saying - ya, sorted - sorry, they went out today? My other online store Havana House charges zero shipping when over 50 £ and orders arrive in 2 days by Royal Mail, full stop. I think my smallest order ever was 70 £, usually I average 100 £. I can't get these particular cigars at HH, but since Cigar club hasn't arrived yet - have now made a 2nd order from Havana House and am sampling a number of other brands. And I'm sure that order will arrive before CC does. Unfortunate, but I expect this is my last order from Cigar Club. https://www.havanahouse.co.uk/”

Helpful Report

“My last order was a box short, I requested a replacement via the website straight away and have heard nothing!!”

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“I ordered 10 Robaina cigars, one was split down its length and one was damaged at its tip. I sent a photograph but did not receive a reply. I have not made an order since”

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“No proactive updates provided - I had to chase for status of my delivery which was significantly delayed”

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“The cigars arrived in poor condition, very dry and in a damaged box. Due to the lack of correct storage the cigars were lacking the flavour and burn quality I would expect.”

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“I haven’t received it and that was ordered before Christmas🤦🏼‍♀️ Rather unhappy as it was ordered to be part of a set I made up for my other half.”

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“Jose L Piedra Petit Cazadores - The box came with the seal broken.Cigars loose.”

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“I ordered a pack of cigars for christmas for my husband. On the address label, they just put our surname on the parcel so he obviously opened it. Not happy they are labelled this way, especially when posting them out in December!”

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“Ordered next day delivery and it took 2 weeks to deliver. Despite multiple messages, it took a week to receive a response and no apology for the delay. My payment for next day delivery was not refunded or credited. At least the order finally arrived.”

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“Ordered 5 packs on a Sunday evening hoping to enjoy 1 or 2 the following weekend, they arrived 8 days later”

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“delivery is in 8 or 9 days and sometimes they never show up.”

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The Cigar Club is rated 4.7 based on 2,167 reviews