The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.72

4.7 Rating 2,803 Reviews

94 %

of reviewers recommend The Cigar Club

4.7

Based on 2,803 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

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The Cigar Club 5 star review on 13th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They don’t reply to emails”

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“Ordered next day delivery and it took 2 weeks to deliver. Despite multiple messages, it took a week to receive a response and no apology for the delay. My payment for next day delivery was not refunded or credited. At least the order finally arrived.”

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“Cigar Club is a brilliant, reliable , friendly company which offers great advice and efficient service. I will always get my cigars from Cigar Club and have no hesitation in recommending them.”

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“Delivered what was ordered in good time”

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“Easy to use and quick to resolve a problem”

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“Speedy delivery and best value”

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“Really enjoying the speed and quality of delivery and products”

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“The service was 5 star very helpful and very reasonable prices”

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“Always excellent service”

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“"Recommended" 1st class service from The Cigar Club, I have used them for approximately 6 months without any problems. A switched on company. Phil.”

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“Great value and service.”

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“Very good quick service. Buy cigars for my husband, so far always been able to get him his favourite ones. So easy to order and arrIve quickly and well packaged. Very happy with service. Would recommend company.”

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“Great service”

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“First class service”

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“A very good service from the Cigar Club and very competitive prices when compared to similar providers. Very pleased. The only reason I didn't give a five-star rating is that I wasn't informed when my cigars had been dispatched...a minor detail!”

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“Easy ordering and quick delivery - all you need!”

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“Good cigar, prompt delivery”

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“I needed my cigars for a specific date and noted this in the comment box when placing my order. When I phoned them, The Cigar Club were very courteous and assured me that they had prioritised my order accordingly. The cigars arrived safely the day before I needed them.”

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“Love the products”

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“Ordered my cigars on the 24th August, it is now the 5th September, still no sign of my order, emailed twice, no response, absolutely appalling customer service, judging by all the five star ratings can only assume on my experience to be false, ordered from another supplier with no issues, will not be returning to cigar club.”

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The Cigar Club is rated 4.7 based on 2,803 reviews