The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.72

4.7 Rating 2,688 Reviews

94 %

of reviewers recommend The Cigar Club

4.7

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

Write Your review

Tell us how The Cigar Club made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Cigar Club 5 star review on 13th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection of quality cigars. Easy and quick ordering process and delivery within a couple of days! Excellent!”

Helpful Report

“Good service! I will order again. Thanks”

Helpful Report

“Excellent stock and service..!!”

Helpful Report

“Reliable fast with good offers, cigars were in good condition”

Helpful Report

“Never answer phone or emails, so I’m assuming I’m one of the ones that got scammed by this company, avoid at all costs you’ll be left disappointed”

Helpful Report

“Looks like I’m one of the ones that’s been scammed by this place, please always read the reviews before ordering anything, I wish I did but now I’ve lost money and a birthday gift, it’s not worth it, please avoid using these as you’ll be left out of pocket”

Helpful Report

“Ordered a cigar as a gift 9 days ago and still not received it! It’s becoming to late as the birthday is just 3 days away, I’ve been trying to contact Paul for some time to tell him I’ve not received the cigar but none of my 3 emails and numerous phone calls are being answered (even though it says he’s always available on his website), I will be wanting a refund and no doubt will have to chase that up too, do not order from him if your buying for someone else as you’ll be disappointed, you also do not receive tracking details for your items either so I do not recommend at all!.”

Helpful Report

“Very poor service. I have placed two orders this year for the same pack of cigars. The 1st order took 8 days after 1 phone call, The 2nd took 23 days! after 2 phone calls. Will not be ordering again.”

Helpful Report

“Excellent quality product, exactly what I wanted and fast delivery.”

Helpful Report

“Had a non delivery issue recently, the only hiccup to date! Paul sorted it straight away. Excellent Recommend cigar club to anyone wishing to partake”

Helpful Report

“Prompt delivery, perfect”

Helpful Report

“Brilliant and fast service. Competitive prices. Cigars came in perfect condition and were lovely to smoke!”

Helpful Report

“I've been a customer for many years, I buy twice a month. Very good service, great products”

Helpful Report

“Great service, order arrived very promptly - thank you.”

Helpful Report

“Prompt service, great range”

Helpful Report

“Great value and even better service.”

Helpful Report

“Excellent”

Helpful Report

“Fabulous service and so easy to order, would recommend The Cigar Club without question”

Helpful Report

“Was not happy as I did not receive my order and have no reply even when I emailed to say that I hadn’t!”

Helpful Report

“I have ordered before and the cigars took 10 days to come to New Zealand. The last order No, #33109 ordered on 3rd August has not yet come. I wonder if they are coming at all. Is there a tracking number you can follow up , or simply check if they were ever I paid by credit card. sent. Thanks. Check the address , Claude Pelosi, 169 Kauri Point Road, RD3, Katikati 3170, New Zeqlqnd”

Helpful Report

The Cigar Club is rated 4.7 based on 2,688 reviews