“Bought tiles from here and had them delivered. Arrived on time and well wrapped. Went in store to buy some additional grout etc and the team were very helpful. Thanks”
“Company of Jokers
Tried to call their head office today (0345 307 5000) to enquire about outdoor tiles. The phone automatically and immediately hangs on. Just an inactive number! Tried to connect them via the customer service enquiries (0330 053 3362). Someone responded. I asked him which large showroom you can suggest to me near Leeds with a large number of outdoor tiles so that I can see them in person. I told him I have to drive from Leeds, please make sure they have most of the tiles listed on your website; becasue I want to see the actual tiles, not their photos. The person over the phone suggested the Doncaster branch. I drove 50 miles but literally, they had nothing in their showroom. Only a few old samples! The shop manager said unfortunately we are one of five out of 55 branches in the country that have not received the new tiles and do have not much to show you!!! Wanted to bang my head to the wall. Drove back 50 miles with no outcome. Shame on you and your idiot customer service.”
“Just before lockdown we spent a great deal of money on top quality porcelain tiles for our new bathroom. Unfortunately we have just purchased some extra as we had some damaged. When I ordered them I didn’t exactly know how many to order and was advised to order 2 boxes just in case. I was told I could return any unopened boxes. This was confirmed when I collected them. When I did return them I was told I was over the 28 days return date. It was obvious, even before a time limit was mentioned that they did not want to do a refund and were looking for a reason not to. I asked where this limit was advised and they couldn’t show me, they said it was on the original receipt, it was not! Twice I had been told I could return them, neither time was a limit given.
No where was it posted in store either. They then said the batch would have changed in this 2 or 3 days even though it had not changed in 3 years!
Be aware that customer service is not a priority for this company.”
“TileGiant, Cambridge. I just want to express my tremendous appreciation for your very helpful staff, Leon & keely. I had the daunting task, knowing nothing of tiles, to tile out my new shower & loo. Leon & Keely knew their products inside out & helped me to find what I liked, when I had no idea what I wanted to begin with! I am thrilled with the results & cannot thank & recommend them enough. Hilary, Cambridge”
“Macclesfield Tile Giant was excellent and excellent value. Wayne, Lee and Jess are a great team. Excellent service and communication at all times when we bought our bathroom wall tiles. Keep up the great work all of you.”
“We visited the cambridge store last week and all I can say is the service we was given was exceptional. We went in a bit clueless with what we needed and was assisted by Will who was helpful, knowledgable and from start to us picking up the order even helping us to the car was fantastic. when we got home we was worried we might need another box of tiles so we called the store and they where ready waiting for us when we collected them the next day assisted by Leon. Someone even called us the day before to let us know what time they shut as they did not want us having a wasted journey. Good customer service is vert rare these days so I just wanted to take the time to say how much we appreciated this experience and your 2 assistants are a credit to you. Thank you”
“We visited the Tile Giant, Meadow Trading Estate, Nottingham. James & Adam went out of their way to help & advise us in purchasing tiles for our bathroom, kitchen & extension. We were very happy with the service received today, they were very friendly and made us welcome”
“Bought tiles through Chester branch with free delivery to our new home in Eastbourne and would like to thank the store manager Ollie and his team for their help and support in arranging the delivery to the builders.
Returned the surplus tiles back to the Tunbridge Well branch for a refund. I would like to thank Nicky for her tenacity in following up with the Chester branch to resolve some admin issues. She really went the extra mile to ensure customer satisfaction.”
“Lenton Lane branch Nottingham. The service was excellent and Craig was very helpful with good product knowledge. He could not have been more helpful. The products were reasonable priced and in stock”
“Tile giant in Drangonsville are extremely helpful friendly staff! Only ‘all female’ branch in the area. With their expertise, we have purchased the most stunning wall tiles to do our fireplace. Thank you Debbie, Abbie, Magda & Sarah. Will definitely be back for the bathroom tiles 😊”
“Ordered midnight blue metro tiles on line to be collected at Romford branch. Received phone call from Tom at the Romford branch saying they had them in stock and I could pick them up straight away. So I drove the 20 miles to the branch.
The guy behind the counter did not have a glue what was going on he first told me that I had to wait for internet orders to come through each time I told him that I had received a phone call from Tom saying that they were in stock and to come and pick them up.
Then after trying to find the order in his paper work he ask me for an order number. I was told to come in and pick up the tiles by Tom I was not given an order number.
In the end I decided that I had made an error by buying from such incompetent company I asked for a refund which was not given rather than letting the situation getting out of hand I decided to leave and take it up with head office.
Well that was another problem each time I phoned I was told I was being put through to customer services but then was told they wasn't available and the line was cut off.
So I have learnt my lesson trade with the respectable tile outlet's will be trying again to get through to head office again today failing this credit card dispute”
“Magda at your Durham branch was extremely helpful - she returned my initial tel call ( which she couldn’t answer when I called her), answered my queries. Then when I got to the shop she showed showed me all my possible options, helped me select tiles to take home to test colour etc. And she helped me carry them to the car.. She could not have done better.”
“Very happy we got our travertine tiles for a great price !!!! Amazing customer service 😁 thank you very much Natan C 😉
strongly recommended this place”
“Avoid like the plague - won’t be using again! Ordered some grout online for click and collect at my local store. Following day I got a call from the local store stating sorry the stock checker is wrong and they don’t have my grout. Then called to a store 10 miles down the road who confirmed they had some so took the time out to drive over. When handing over the grout I could see by the date stamp that it expired 3 years ago!!!! Needless to say I didn’t take it home. Called customer services asking if they could send it me in the post instead, to be told sorry, they can’t due to all their stock being out date. They refunded me but funny old thing, still available to order online....”
“Tom was a great help ing choosing floor tiles and grout and helpng my wite load the car great service Thank you all great team service Phil +Lynne Wainwright ⁷”
“We have used tile giant many times and…
We have used tile giant many times and there service has always been very good . How ever our last order on line came after 4 weeks ( not told it would take so long ) when it arrived one part of the order was completely wrong . Now we all make mistakes but it is how you sort them. I was told I could have a refund for the unwanted tiles and in 4 days they would replace . Now I had a tiler who now had no work for 5 days so we had to go to tile giant and get them . Our local shop was out of stock so had to travel to Croydon ( from Ashford Kent) to get them . Because of the size of the order I could not use my car and so the tiler went in his van to collect.
After explaining this to customer service they said” I could have 10% of my next order”.REALLY . Their mistake has cost me a days wages and petrol and a days work behind now . I am not pleased at all”
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