“Great tiles for a cheap price, but terrible delivery. The guy just dumped the pallet on the pavement outside my house and didn't even offer to help me.”
“Decent price and choices, but no real update after purchase/up to date tracking for delivery, plus 1 tile arrived broken (driver took photo and wrote down). Boxes of tiles appeared wet, possibly stored outside”
Hi Owen
Thank you for the feedback
Sorry to hear you had one Tile damaged on delivery, I can see we have already been in touch and refunded the damaged tile as requested. Good luck with the project and if you need anything else in the future please don't hesitate in getting in touch.
Kind regards
Ashley
Thank you for taking the time out to leave us your positive review, we greatly appreciate it and we look forward to welcoming you back soon. Many thanks, Tile Giant
“After inexplicably bring able to make telephone contact with any of the nearby stores ( dead numbers ) I eventually made contact via the Tile Choice chat line which was covering both websites from which point the level of service was very good”
“Good choice of tiles.
Delivery was refunded when next day was not achieved.
Need clearer signs for the 28 day return of unopened items only -in store and online.
Helpful staff in 2 stores in Scotland that we visited.
The tiles we bought Mirage Grey Onyx, ceramic effect were beautiful but very fragile (according to our tiler); ended up being extra on the top of the extra we had.”
Thank you for taking the time out to leave us your positive review. I'm really sorry to hear this, we wouldn't have you with broken tiles. If you'd like to send an email with an image on to our customer service team (customerservice@tilegiant.co.uk) we will look into this for you. Thank you for your feedback, and we look forward to welcoming you back soon. Many thanks, Tile Giant
“A pallet of tiles turned up well packed and wrapped no complaints. After inspection found the tiles are in perfect condition. I would have given 5 stars were it not for the driver turning up a day late without any SMS notification However, he was a nice chap and knew his job. If only Tile Giant could get the logistics together I'm certain of their increased popularity.”
Many thanks for your review. I'm really pleased to hear the delivery and the tiles were good, however, I'm really sorry to hear about our third party courier delivery. I have logged the issue reference the delayed delivery and I can only apologise on their behalf and our behalf. Many thanks, Tile Giant
“So far, so good. I have visited my local store, spent a few days at home with some samples, been back into store to ordered the vinyl for 4 rooms at home. I have an appointment for more precise measurements in a weeks time and then the next step is the fitting in a couple of weeks. So far everything has gone well and communication between me and the store has been prompt and efficient.”
“Tile Giant were really helpful in assisting us to make a decision on what tiles to have. We have ordered our tiles and they have arrived quickly, we're just waiting now for our tiler to install them.”
“Website very easy to use with lots of options for choosing tiles such as per room , colour or theme. I ordered some that needed to be delivered and the pallet charge for delivery was very reasonable in comparison to other tile companies.”
“Time sample very good trying to get a complementary paint to use with the tiles before I order them . Having a job as all the samples I get (20) up to now don t look the sane colour as they do on the colour card . Very frustrating .”
“Nice product but quite a few more damaged than I would have liked.
Delivery service very poor. One missed call with no message left, didn't get delivery for over a Week past predicted after chasing.”
“Tiles are nice and good quality and delivery was quick. Let down by kerbside delivery. I was fortunate to have wheels to transfer to a 4th floor property. The tiles were 25kg a packet in weight.”
English