“It's a test for any company when things go wrong... in my case a broken tile on delivery. Tile giant sorted it out without any fuss within 48hr. Can't really get better than that.”
“Twice I phoned to order a sample tile so I could make my decision. Paid for the sample was re-assured on my second phone call asking if the sample had been sent & never ended up receiving the sample. Wouldn’t try again”
“Hugely impressed with the staff at Tile Giant Crawley. They were extremely helpful when we were purchasing our tiles. I had a follow up call later that day to arrange delivery, and then a call a couple of days after the delivery to check all was ok with our purchase. I’ve not experienced customer service of this standard elsewhere so thank you to the team at Crawley. I will definitely recommend to anybody.”
“The Brixton Hill store were professional, helpful and communicative regarding my order.
I would recommend them highly. The whole experience was flawless. Thank you.”
“I used both the Orpington and Maidstone branch recently and both times the customer service and knowledge of the staff I spoke to and dealt with were outstanding! I have zero knowledge about tiles, grout, measuring etc and they helped me with everything. My tiler also said the quality of the metro tiles I ordered were really good. Highly recommend.”
“Great tiles at a good price. Delivered on time, some were broken when they arrived but Tile Giant replaced them without any fuss and in good time. Would definitely use again”
“My local store got the tiles I needed within a few days and let me know. I collected from helpfull staff and was delighted with the results when on the wall!”
“Ordered my bathroom tiles form Tile Giant, the service was fantastic, phoned customer services and spoke to Mat who confirmed what I needed and advised me on adhesive and grout, the tiles were delivered on time by a friendly driver, tiles are now up and looking amazing, everyone who visits comments on how great they look, great company, I will defiantly use Tile Giant again.”
“The staff in the Welwyn store were very helpful in finding the tile that I had seen elsewhere, and the price was even better than their competitors. They delivered my tiles on time and I could even bring back the ones I didn't use for a refund. Very good service all round.”
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