“The whole tile samples I ordered arrived in broken into pieces. Making it difficult to assess the sample but also not giving confidence in buying in bulk”
Thank you for taking the time out to leave us your review, I'm really sorry to hear you have received some damaged tiles. We certainly wouldn't have you with any damaged tiles, if you could send over an image of the damages over to customerservice@tilegiant.co.uk we will certainly get these replaced/refunded for you. Many thanks, Tile Giant
“I returned a box of tiles to the showroom nearly 2 weeks ago no sign of a refund yet. Told by the guy in the shop that I would have to do it online after leaving the tiles with him with no receipt !!”
Thank you for your feedback Amanda, this review request was for the sample you ordered on 12.07.25, Our customer service team have informed me that your bulk order of tiles will be with you tomorrow 05.08.25, if you require any more information please call team on 03300533362. You will be sent a new review request after you have received your bulk order, we appreciate any feedback and look forward to helping you with anything else you may need.
“Not impressed! Explained to gent on phone regarding husband disability and check delivery would be possible! Delivery driver refused to deliver! Driver gave option to drop off 2 streets away and tried to tell my husband (who has a neurological condition that affects his mobility) to lift all the tile himself! Have now been waiting a refund for almost 2 weeks and keep getting passed about the houses and no one willing to resolve issues.
Absolute joke….”
Thank you for your feedback, we are sorry to hear that you had a bad experience. We have followed up on your refund, it was processed 28.07.25. If you require any further assistance please call our team 0330 053 3362.
“I booked a delivery of Tiles, never got any notifications about delivery, head office said don't worry you'll get an eta on day. On day nothing called Tile Giant 3 times could give ne no information, on the final call they told me I don't think this is even out for delivery. Ruined all my bathroom plans, with plumber and tiler lined up to do work. Abysmal. Avoid there are so many reliable places with delivery do not risk it!”
“Ordered a mosaic from them direct to be delivered to local store. Went in several times and they didn't know anything about it. Eventually they said the order had been cancelled somewhere up the line but couldn't give more info. Now chasing a refund which you would think would be dome automastically if cancelled!”
“I had some tile trims fitted in Dec as part of full bathroom refurb and within couple months they look totally scratched. I haven't been cleaning them roughly or anything like that, barely touched them. Very annoying, as what am I meant to do now,... can't just replace the trims. Spoke to customer services on chat but he was useless. It is very frustrating when get full bathroom done and gone like this. Really worried how it will look in the future. Will be a right mess. Careful when buying trims from here.”
“I ordered my tiles and got told 1 or 2 weeks..I called up after the 2nd week to be told out of stock won’t get anymore in and call for a refund.. then told by the man down the phone there’s plenty in stock. They just wasn’t ordered had another two week wait..won’t be using your services again or recommending”
“I had ordered less than I needed thinking I could use to other boxes that I had. These were done online and came within two days. However they were a very different shade. So ordered two extra boxes through the store. I ordered them nearly two weeks ago and still not here! The manager was smug almost condescending! It’s costing me money with the tiler. Terrible length of time, when I know they could come in two days.”
Many thanks Sue for taking the time out to leave us your review, I'm really sorry to see and hear there has been an issue. Please could you give me a call on 0330 053 3362 to discuss this further and I will help you out the best I possibly can to put this right for you? My name is Matt. Tile Giant Head Office.
“Hi, I am very dissatisfied. I was cheated and misled for 30 days. Then it turned out that my records are not there and will not be. Sending emails, complaints, and phone calls did not help. I feel cheated. I did not receive any compensation for keeping my money, not to mention that the renovation was postponed by about 2 weeks. Maybe it was an exception and I am unlucky. Best regards.”
Many thanks for taking the time out to leave us your review. I'm really sorry to hear your sample didn't arrive. Please could you give us a call on 0330 053 3362 and we can investigate this further for you?
“Ordered on 9.3.25. Estimated 4-7 working days. By 22.3.25 still nothing. Store unable to give any updates. Customer services unable to give any updates. 👍”
Many thanks for taking the time out to leave us your review. I'm really sorry to hear this. Please could you give head office a call on 0330 053 3362 and ask to speak to Matt (our Customer Service & Sales Manager) and I'm sure he will look into this further for you. Once again, please accept my apologies at this point. Many Thanks, Tile Giant
“I have previously had enormous difficulties with delivery. This time while the item was delivered it looked like the package had been thrown down the stairs and so could not be used. Efficient but ultimately worthless as every single one of the tiles delivered was shattered beyond use, while still in the box. thanks for nothing.”
Many thanks for leaving us your review. I'm really sorry to hear this. Please could you send us over an image of the tiles damaged over to our email: customerservice@tilegiant.co.uk and we will get these refunded/replaced for you. Once again, I'm really sorry. Many thanks, Tile Giant
“Tiles arrived damaged phoned the store told gey will phone back been waiting a week and still no phone call absolutely disgusting service i’m not sure they’re even in business will be another company that goes under than the scratch there head and wonder why”
Dear Lee, I'm really sorry to read your review. Please could you give us a call on 0330 053 3362 and we will get this sorted for you ASAP. Many thanks, Tile Giant
“Useless website. No filter options, and valid searches, e.g.: ‘30cm white’ or ‘300mm white’ return no tile results?? So hard to sift through the hundreds of tiles, really frustrating, waste of time.”
Hi Andy, I'm really sorry to hear this. Please could you email customerservice@tilegiant.co.uk with what tiles you're after and we will endeavour to look into this as soon as possible for you. Many thanks, Tile Giant
“I’m sure this review would be better had I actually received my entire order. I ordered tile samples 2 weeks ago and only part of the order turned up. Was told the rest would be with me in the following days… and I’m still waiting…”
I'm really sorry to hear this Carly, please could you give one of our team a call on 0330 053 3362 and we'll be sure to sort this out for you. Many thanks, Tile Giant
“I ordered a Rubi Tile cutter that was clearance and at a good price. I paid for next day delivery as a needed to start tiling immediately but when it arrived it was in used condition, even the scoring wheels were missing. This meant that the next day delivery and the tile cutter itself was useless. Tile Giant did resolve the issue but I was unable to tile for over two days until replacement wheels were sent.”
“if you are renovating an entire house like we did then look somewhere else. the tiles are lovely but i think it should be made really clear that when you go into store and order, those are not delivered to your house. over a thousand pouds worth of tiles. they will be delivered to store and you will have to make multiple trips to the store for days and days to ge them home in your hatchback car and the store assistant will not help to load them into the car. when we made the order in store we said this was our address and the assistant said they don't need that yet, so we thought they will ask for our address later. not once was it mentioned that the tiles are not delivered. very heavy boxes too.”
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