“Thanks guys at the Chichester Tile Giant for being so patient, helpful and fun! Had a few changes of mind all taken in good humour and finally got the look we wanted! Customer service excellent, price excellent, returns taken no quibble 'just jest' and final product great!”
“We had a great experience with Tile Giant - Amazing customer service in the Staines store, lovely sales staff, helpful and non-patronising.
Special Thanks to Mo, He gave detailed information about the product and helps to find a suitable matching tile.
It was easy to order samples. The product came as ordered - one cracked tile - quickly replaced.
Delivery was punctual and the guys (MO & Chris) were helpful.
I would highly recommend Tile Giant and the team in Staines”
“Tile Gaint Staines
I would like to thank MO at your Staines branch, He was very helpful, polite and always gave the right advice. The staff serves us with a smile, unbeatable prices, and choices and fast delivery.
I would highly recommend this store.”
“Extremely happy with the service, from going into the LINCOLN store and after my project was completed returning 1 box of unopened tiles.
They were very helpful and made my task so easy. They showed me the kind of tiles I had in mind and explained all about the them. Once i had chosen what i would like they continued they're support making my purchase so easy for a total novice in the land of tiling! All the team were polite and not once did I feel pressured into making a purchase. I was guided by them and they're knowledge and felt totally at ease.
GAVIN the tiler who completed the job of tiling my wet room shower did an absolutely amazing job. He was also very polite and communicated with me about the job and my choices. He is a true professional!
I would 100% recommend TILE GIANT LINCOLN BRANCH and GAVIN the man who completed my tiling! I will definitely use them again in the future!!! Massive thanks to you all!!”
“I would just like to thank Claire at your Livingston branch, she was very helpful, knowledgeable and professional in her manner and a pleasure to deal with. I would highly recommend this store and Claire she is a definite asset to your company. We would not hesitate to use this store in the future.”
“Very helpful staff and always willing to do everything they can to help. Have used tile giant on numerous occasions and always very satisfied with the overall experience.”
“Outstanding performance from the warrington branch Wa2 8HQ. Staff,very helpful. Mr Gary Toole,was outstanding and over and above with his friendly and expert advise. I wouldn't hesitate to recommend this gentleman and the other staff members.
Thank you
Michael Moore”
“Exceptional customer service at Wincheap CAnterbury store. Sam patiently showed me round answering my (many!) Questions. Gave professional advice, ideas etc and knew exactly what I was trying to create, couldn't have been more pleasant. Another Sam helped me when I went to collect the ordered tiles, again couldn't have been more helpful. A pleasure to shop there. My tiles look fabulous, and impressed at the first class service.”
“This review is to make people aware both of the ridiculous returns policy as well as the appalling customer service I received from Tile Giant.
Having completed tiling of a new bathroom I had 10 tiles and 2 sheets of mosaic left over which came to around £120.(having spent £900) Due to circumstances beyond I admit it had been 58 days since I purchased the tiles however they the tiles were still being stocked and not discontinued.
I returned them to the store where I was promptly told that had I purchased them in the store they would have been able to refund but as they were purchased online I had to contact the customer service.
I contact via email customer service, I was more than happy with store credit as I had a significant number of tiles to purchase for other parts of this renovation.
I received an email from customer service stating terms and conditions were 30 days no exceptions. I was somewhat surprised by this given their own invoice specifically states not to book a tiler before the tiles have been delivered given most decent tilers will have a two to three week waiting list therefore the opportunity to return tiles within 30 days is almost non-existent.
I asked to have an email address to a customer service manager. Having emailed then customer service manager, after 24 hours I received nothing I emailed the customer service manager again from which I received the most staggering response I have ever received “I didn’t realise you wanted a response to your email” of which he said you can’t return them mainly due to batch number issues.
This was somewhat a surprise given that part of the tiles I wanted to return was a mosaic which has no batch number as they are completely artificially manufactured, and secondly the original tiles I had been delivered came from two batches.
Apart from this stringent returns policy which by the way Topps Tiles is 60 days, the complete unhelpfulness of the customer service manager is something I have never experienced before a simple “didn’t realise you wanted a response is just unacceptable”.
Needless to say I will never purchase any more tiles from Tile Giant and they have certainly lost out in value much more than it would have cost to take back the original tiles. And I strongly recommend anyone else looking around especially if you are buying large expensive tiles to look elsewhere.”
“Having bought all my new build floor and bathroom tiles from Tile Giant,WGC Branch,I have gone back to get more to cover some breakages more than expected but also newly added external patio tiles.As usual,service with a smile,unbeatable prices and choices and fast delivery.Ian and team run an effective and efficient service at Tile-Giant WGC Branch.Keep up the good work guys.”
“Something noteworthy of Tlie Giants claim for service and competitiveness
Bought from them a ltr bottle of LTP floor cleaner in their Durham branch. You can pick this up in other stores for £9.90 Tile Giants competitive price £12.65 . When I asked why they charge 25% more “ do you want it or not “ was his reply I’m just about to refit my bathroom and I’d rather put pointed sticks in my eyes than go back looking for tiles in that store .... morons”
“A young guy called Tom went out of his way to find a tile I bought there 5 years ago he contacted other stores and a old colleague who remembers names of tiles.he looked through receipts went on whasap until he found name of tile Dolomite ,and then found out cheapest price and where and how to order it. Amazing absolute star brilliant memorie works out most calculations in head then checks on calculator.amazing attitude need more people like this very helpful and willing to go extra mile..hope he's acknowledge because a true asset to the store..I asked him if I could review him as he deserves recognition..well done Tom”
“The staff at Gallow's corner Tile Giant were very helpful, pleasant to talk to and very informative. They gave me helpful advice on the tiles i was buying and would use them again.”
“I used Tile Giant when I had a new bathroom suite fitted. They had a great choice of tiles and were very competitively priced. The manager was very helpful and offered options that we hadn't considered. Stock was plentiful and we could take our purchases immediately. Would definitely use again and happy to recommend.”
“My previous review stated the tiles were good, they were. However my gripe is that when I informed the salesman that I wanted 6 metres he rang up at least another metre on the till without informing me.The tiles were over £42 a metre so the additions that I did not ask for were expensive. Had I not been mathematically aware I might have paid the extra. @
'They are for breakages etc'. I was informed. They may say 'its ok, you can bring the rest back' but I might not want to drive all the way back to the tile shop to get a refund. I wrote to head office to question this sales technique but have heard nothing back so I have written this review to warn you of this dodgy sales technique!”
English
