“Customer service were very helpful, I was short and had to order some extra tiles and the customer service advisor (Josh) got them delivered next day for me which was much appreciated! Love the finished look”
Hi Themi,
Thanks for the Review, lovely to hear you was happy with the service and delivery.
Look forward to dealing with you again
Kind regards
Ashley
Hi Verity, Thank you for leaving us a 5* review, nice to hear you're happy with service you received.
If you need anything else feel free to get back in touch
Kind regards
Ashley
“Great tiles for a cheap price, but terrible delivery. The guy just dumped the pallet on the pavement outside my house and didn't even offer to help me.”
Hi Ken
Thank you for your feedback
Each delivery is subsidised by Tile Giant, although you paid £25 to have your tiles delivered, the true cost is approximately £60.
We are sorry to hear you received damages on your delivery, if you could please get in contact with customerservice@tilegiant.co.uk where we will be happy to either replace the damages or offer you a refund on the damaged tiles.
Kind regards
Ashley
“Decent price and choices, but no real update after purchase/up to date tracking for delivery, plus 1 tile arrived broken (driver took photo and wrote down). Boxes of tiles appeared wet, possibly stored outside”
Hi Owen
Thank you for the feedback
Sorry to hear you had one Tile damaged on delivery, I can see we have already been in touch and refunded the damaged tile as requested. Good luck with the project and if you need anything else in the future please don't hesitate in getting in touch.
Kind regards
Ashley
Thank you for taking my call today, once again apologies for the delay in your Tiles arriving on time.
As mentioned we have refunded the full delivery charge as a goodwill gesture, good luck with the project and if you need anything in the future please feel free to get in touch!
Kind regards
Ashley
“I purchased a tile sample which arrived damaged in the post, and then lost/deleted my order details. Emailed Tile Giant and a new one arrived a couple of days later. Perfect service.”
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