“I purchased a tile sample which arrived damaged in the post, and then lost/deleted my order details. Emailed Tile Giant and a new one arrived a couple of days later. Perfect service.”
“Booked my delivery for a Fri, was sent an email with different delivery timescales so phoned to confirm my deliver was the date I'd chosen. I was told the delivery was the Friday but it never arrived. It arrived on a Saturday evening. It would have been nice to have been kept informed of the delivery and why it wasn't delivered on said date. I'm not sure what would have happened if i hadn't been in on the Saturday evening as I wasn't informed it was being delivered then!”
“Tiles we bought 8 months back were made in Spain but the extra 8 Floor tiles we ordered were made in India and 60X60mm were of different sizes to the Spanish.
No details on the website.
Also delivery was very expensive.
Want use them again soon”
“A nightmare on returns, no returns address given on website . After communication regarding refund
Still awaiting reply,and refund. Be aware.Having to claim via credit card”
“I am very pleased with both the customer service and the overall experience. Clare provided exceptional support throughout the process — she was friendly, professional, and extremely helpful with all my questions. Her communication was clear and prompt, which made everything much easier.
The tiles themselves are of very high quality”
“Not hugely impressed. Quarter of a tile sample received was not a great help in choosing the tile but we went ahead as could not find that size in a Matt finish elsewhere. The delivery time changed three times throughout the day. When the fitter opened them they were not all of a uniform size and he spent loads of extra time cutting them to fit.”
English
