“We have had a good experience with Tile Giant. Although our order of tiles was too large for how much stock they had, their customer care team contacted us with a few different options that allowed us to come to an arrangement that worked for both of us. Thank you!”
“The service we received from Walid at Tile Giant, Croydon was fantastic, he helped me source more of the same tile we purchased last year and managed to get them the delivered the next day.
Very professional service, thanks Walid.”
“# Outstanding Service at TileGiant Finchley - Highly Recommended!
I recently visited TileGiant in Finchley and was absolutely blown away by the exceptional service I received. From the moment I walked in, the team went above and beyond to help me find the perfect tiles for my home renovation project.
Mickey, Jake, and Arian were incredibly knowledgeable and patient throughout the entire process. They took the time to understand exactly what I was looking for and provided numerous creative suggestions for tile combinations that I never would have considered on my own. What really impressed me was their willingness to physically move large tile samples around the shop floor so I could properly visualize how different options would look in my space - both for flooring and wall applications.
The level of personal attention was remarkable. Rather than just pointing me toward products, they actively engaged in problem-solving and helped me think through the design challenges I was facing. Their expertise and genuine enthusiasm for helping customers find the right solution really showed.
The service I received from Mickey and Jake in particular was simply outstanding. Their dedication to ensuring I was completely satisfied with my choices, combined with their professional knowledge and friendly approach, made what could have been an overwhelming decision much easier and actually enjoyable.
I'm extremely happy with both the products I selected and the entire shopping experience. TileGiant Finchley has earned a customer for life, and I will definitely be recommending them to friends and family. If you're looking for quality tiles and truly exceptional customer service, this is absolutely the place to go.
Thank you again to the entire team for making this such a positive experience!”
“I booked a delivery of Tiles, never got any notifications about delivery, head office said don't worry you'll get an eta on day. On day nothing called Tile Giant 3 times could give ne no information, on the final call they told me I don't think this is even out for delivery. Ruined all my bathroom plans, with plumber and tiler lined up to do work. Abysmal. Avoid there are so many reliable places with delivery do not risk it!”
“Although pleased with the Tiles and purchase, very disappointed when I was told that I couldn’t return my tiles for a refund as I was 10 days over the 28 day return policy. Perhaps this should be made clearer on collection and when the delay and over order were the tilers fault it’s a shame some flexibility couldn’t be shown. Suggest an offer of a credit note for future purchases if a refund couldn’t be offered . Ian Gibson.”
“Found what I wanted, ordered the amount I was
told by my plumber/builder, paid the bill and received them on time. My builder then assured me he required 2 more packs, I didn’t say a word but he had my state, apparently it says it all!
So I ordered 2 more packs and told him to collect them on his way home; then he discovered the bottom pack were all cracked through. I contacted The Banbury store again and no problems just take extra pack. So thank you Ruth at your Banbury store, my bathroom finished without too much agro!”
Thank you for taking the time out to leave us your positive review, this is greatly appreciated and we look forward to welcoming you back again soon, Many thanks, Tile Giant
Thank you for taking the time out to leave us your positive review, this is greatly appreciated and we look forward to welcoming you back again soon, Many thanks, Tile Giant
Thank you for taking the time out to leave us your positive review, this is greatly appreciated and we look forward to welcoming you back again soon, Many thanks, Tile Giant
“Although I actually purchased the tiles through an intemediary, I twice had cause to call Tile Giant for information and on both occasions was answered by the same wonderful woman who was at once informative, helpful and reassuring.”
Thank you for taking the time out to leave us your positive review, this is greatly appreciated and we look forward to welcoming you back again soon, Many thanks, Tile Giant
“Well I thought I bought an excellent tiles but my tiler with 40 years experience said that they were the worst's tiles he had ever used chipped very easily and broke when trying to cut them
Sorry but we are thinking about taking them back up as they don't look good”
Thank you for taking the time out to leave us your positive review, this is greatly appreciated and we look forward to welcoming you back again soon, Many thanks, Tile Giant
“Really great customer service from Josh at the contact centre. We didn't have the correct number of tiles sent and a couple were cracked. They sorted it straight out and the replacement tiles were delivered the next day.”
Thank you for taking the time out to leave us your positive review, this is greatly appreciated and we look forward to welcoming you back again soon, Many thanks, Tile Giant
“I ordered a single sample tile. This has been followed up by phone calls and emails chasing me for a fuller order that were not asked for and not needed.
If I wanted to proceed I would do so, I don't need chasing.”
“Original sample orders did not arrive but after contacting their customer services we were able to get a new delivery of samples. Can't fault the parent company for follow up, they were on the ball and tried their best to help us choose the right tile and coloured grout however the samples we chose didn't work for us overall and we found an alternative elsewhere but I would consider Tile Giant again if I ever need to re-tile a room.”
Thank you for taking the time out to leave us your review, I'm really sorry to hear this. Please could you give me a call directly on 0330 053 3362 and my name is Matt. Many thanks, Tile Giant
“Good choice of tiles.
Delivery was refunded when next day was not achieved.
Need clearer signs for the 28 day return of unopened items only -in store and online.
Helpful staff in 2 stores in Scotland that we visited.
The tiles we bought Mirage Grey Onyx, ceramic effect were beautiful but very fragile (according to our tiler); ended up being extra on the top of the extra we had.”
“Ordered a mosaic from them direct to be delivered to local store. Went in several times and they didn't know anything about it. Eventually they said the order had been cancelled somewhere up the line but couldn't give more info. Now chasing a refund which you would think would be dome automastically if cancelled!”
“I had some tile trims fitted in Dec as part of full bathroom refurb and within couple months they look totally scratched. I haven't been cleaning them roughly or anything like that, barely touched them. Very annoying, as what am I meant to do now,... can't just replace the trims. Spoke to customer services on chat but he was useless. It is very frustrating when get full bathroom done and gone like this. Really worried how it will look in the future. Will be a right mess. Careful when buying trims from here.”
“Visited to look at kitchen tiles.
Jake was extemely helpful in advising about using 3d tiles and how fitting plug points might be an issue and how best to do it. He offered to look at my plan and help with how much was needed, which he did.
Speaking a woman who sometimes has men in 'the trade' treat her like an idot it was lovely to deal with Jake.”
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