“I ordered my tiles and got told 1 or 2 weeks..I called up after the 2nd week to be told out of stock won’t get anymore in and call for a refund.. then told by the man down the phone there’s plenty in stock. They just wasn’t ordered had another two week wait..won’t be using your services again or recommending”
“Beautiful tiles, astonishing turnaround with order arrival and the replacement of the ones broken in transit.
Josh extremely pleasant and knowledgeable. Impressive service all round”
Thank you for taking the time to leave this positive review Marcia, we appreciate you giving us the opportunity to be a part of your project and your feedback has been passed onto the team. If we can help you with any future projects, please let us know.
Many thanks Chris for taking the time out to leave us your review. We really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
“I had ordered less than I needed thinking I could use to other boxes that I had. These were done online and came within two days. However they were a very different shade. So ordered two extra boxes through the store. I ordered them nearly two weeks ago and still not here! The manager was smug almost condescending! It’s costing me money with the tiler. Terrible length of time, when I know they could come in two days.”
Many thanks Sue for taking the time out to leave us your review, I'm really sorry to see and hear there has been an issue. Please could you give me a call on 0330 053 3362 to discuss this further and I will help you out the best I possibly can to put this right for you? My name is Matt. Tile Giant Head Office.
Many thanks for taking the time out to leave us your review. We really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
“Tiles are absolutely beautiful could not have chosen a better tile for my kitchen, really good customer service and the guy who I spoke too was so helpful thank you”
Many thanks Michelle for taking the time out to leave us your review. We really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
“Excellent selection and service. Very competitive price too. Nominated delivery date and driver brought them to the door as we live off a narrow lane. Will recommend to friends.”
Many thanks Sarah for taking the time out to leave us your review and showing us your project, it looks amazing! We really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
Many thanks John for taking the time out to leave us your review. We really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
Many thanks Yang for taking the time out to leave us your review. We really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
“Provided sample tiles that were well wrapped.
I had occasion to speak to customer services who couldn't have been more helpful, cheerful and understanding.
No hard sell either !”
Thank you for taking the time out to leave us your positive review, we really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
“Ordered 48x48 Mosaic tiles. What came was 30x30. So area would be short. Got in touch and sent photo to what had come. Got a reply of sorry wrong size sent. Not we will send what your short straight away. I had to again get back in touch and ask what is being done by this as I'm short. I had to my self work out what id be short and again was told in email stating the rest will be sent out 48x48. What again came was 30x30. Luckily it was just enough to finish the job. Not good in my opinion”
“The tiles are nice and seem a fair quality for the price, a few cracks here and there but expected from any tile place. I am disappointed with the customer service provided by Tile Giant. I was urged to buy more tiles than necessary (yes I know, I should have been firm) and unfortunately due to illness I was late in returning the unused boxes by a few days.
I feel like as a good will gesture they could have atleast offered a credit note.
I still have tiles to buy but I will now look for these elsewhere.”
Dear Yasmin, I'm really sorry to hear this but would like to thank you for taking the time out to leave us your review. Please could you give me a call on 0330 053 3362 when you get a spare moment, my name is Matt and I will try and help you out. Many thanks, Tile Giant
“Absolutely delighted with the tiles and customer service. There was a chip in one of the mosaic tiles. Customer service were so good and replaced it extremely quickly . Thank you”
Thank you for taking the time out to leave us your positive review, we really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
Thank you for taking the time out to leave us your positive review. I'm really sorry to hear this, we wouldn't have you with broken tiles. If you'd like to send an email with an image on to our customer service team (customerservice@tilegiant.co.uk) we will look into this for you. Thank you for your feedback, and we look forward to welcoming you back soon. Many thanks, Tile Giant
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