“Hmm. Ordered in the morning with extra £13 paid for next day delivery. No comms. Called that say asking where the delivery was and told it was not out yet (and would not be with me till the following day). They did refund me delivery but when I asked to cancel as it was too late for my job, they said the delivery company are slow to respond and they would just refund me the cost. Of course they never did. Not very impressive.”
“Customer service from Matt was outstanding - going above and beyond to sort a couple of issues out with samples and ended up sending out a full tile to sort it out, and I've now sent him an enquiry for all our requirements - well done Matt, thank you.”
“Good selection of tiles and friendly, helpful staff at the Crawley branch - unlike their competitors next door who ignored me. Only thing I'd ask for future is notification that there was wax on the tiles to help prevent scratches/damage as I didn't realise what it was and though they were defective, much to my plumbers amusement!
Would definitely recommend.”
“Gina at your Rochdale store was a massive help!! She was great with communication and helped us find the right tiles at the right price!! It’s really helpful to have someone who you can contact when you’re making a large purchase! Thank you again for your help!”
“Very easy to order tiles on line. Good delivery within 2 days. One of the boxes had the tiles broken, but after speaking to customer services a new batch was sent and arrived the next day.
Excellent service will be using them again for sure”
“Overall I have been very impressed with the service received, delivery was fast and once an issue was found with damage in transit it was resolved quickly”
“Michael at tile giant South Shields was so helpful. I was able to pick out a tile and complimenting grout. I actually ended up ordering online as there was a flash discount. They were so reasonably priced. The tiles turned up on time and were all in tact. They look gorgeous on the wall. Im so pleased. Excellent customer service in the South Shields store thank you.”
Thank you for taking the time out to leave us your positive review, we greatly appreciate it and we look forward to welcoming you back soon. Many thanks, Tile Giant
“The whole tile samples I ordered arrived in broken into pieces. Making it difficult to assess the sample but also not giving confidence in buying in bulk”
Thank you for taking the time out to leave us your review, I'm really sorry to hear you have received some damaged tiles. We certainly wouldn't have you with any damaged tiles, if you could send over an image of the damages over to customerservice@tilegiant.co.uk we will certainly get these replaced/refunded for you. Many thanks, Tile Giant
“After inexplicably bring able to make telephone contact with any of the nearby stores ( dead numbers ) I eventually made contact via the Tile Choice chat line which was covering both websites from which point the level of service was very good”
“I bought a sample tile (some companies would send you a free sample.) It arrived wrapped in several layers of bubble-wrap but was broken into five pieces. There didn't seem to be anywhere to complain about this. All the emails they had sent me did not allow you to reply. The local showroom did give me a follow-up call. When I told them what had happened they promised to send another tile. That was a couple of weeks ago. Nothing has happened yet. So I'm not too impressed.”
“Superb customer service team. Samples arrived very quickly and queries answered almost immediately. Thanks to Gina & Josh. I Will definitely use Tile Giant again.”
Thank you for taking the time out to leave us positive review, we greatly appreciate it and we look forward to welcoming you back soon. Many thanks, Tile Giant
Thank you for taking the time out to leave us positive review, we greatly appreciate it and we look forward to welcoming you back soon. Many thanks, Tile Giant
“When I purchased online, we didn't get receipts or acknowledge.
Bad in communication
Delivery to pickup from store is very lengthy
Charges for home delivery are very high”
“I Paid for 2 sample floor tiles to make sure they matched up to our existing floor but when they came they didn't match up to there name, the grey tile said it was oak & the brown oak one said it was grey, I phoned up to get clarity, after a few emails I didn't get a definitive answer so I phoned the Kidderminster branch of tile choice which is the same company, the guy I spoke to was very helpful & it was determined that they were indeed labelled up incorrectly so it's a good job I didn't place the order before checking, it defeats the object of ordering samples, should have asked for my money back really, I ended up placing my order via tile choice rather that tike giant which also worked out a bit cheaper”
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