Ordered midnight blue metro tiles on line to be collected at Romford branch. Received phone call from Tom at the Romford branch saying they had them in stock and I could pick them up straight away. So I drove the 20 miles to the branch. The guy behind the counter did not have a glue what was going on he first told me that I had to wait for internet orders to come through each time I told him that I had received a phone call from Tom saying that they were in stock and to come and pick them up. Then after trying to find the order in his paper work he ask me for an order number. I was told to come in and pick up the tiles by Tom I was not given an order number. In the end I decided that I had made an error by buying from such incompetent company I asked for a refund which was not given rather than letting the situation getting out of hand I decided to leave and take it up with head office. Well that was another problem each time I phoned I was told I was being put through to customer services but then was told they wasn't available and the line was cut off. So I have learnt my lesson trade with the respectable tile outlet's will be trying again to get through to head office again today failing this credit card dispute