“The tiles look good. The service is poor, I ordered online and the way they set it up means you can’t not return the excesses. It was also not clear in the instructions. I wouldn’t buy from Tile Giant anymore.”
“Pretty painful - ordered tiles to match existing, and told the 2 codes for the same tile, was to be ignored..... so when order arrived, the matt white I ordered was of course a different shade.... here is where it gets odd. Decided to go into local branch, to buy the baloance, but you cant preorder to collect.... we had to go in and order... but when my wife gets there, they can no longer even do that - they arent connected to the online website, dont recognise the codes.... its all very odd and painful”
“Hmm. Ordered in the morning with extra £13 paid for next day delivery. No comms. Called that say asking where the delivery was and told it was not out yet (and would not be with me till the following day). They did refund me delivery but when I asked to cancel as it was too late for my job, they said the delivery company are slow to respond and they would just refund me the cost. Of course they never did. Not very impressive.”
“I bought a sample tile (some companies would send you a free sample.) It arrived wrapped in several layers of bubble-wrap but was broken into five pieces. There didn't seem to be anywhere to complain about this. All the emails they had sent me did not allow you to reply. The local showroom did give me a follow-up call. When I told them what had happened they promised to send another tile. That was a couple of weeks ago. Nothing has happened yet. So I'm not too impressed.”
“When I purchased online, we didn't get receipts or acknowledge.
Bad in communication
Delivery to pickup from store is very lengthy
Charges for home delivery are very high”
“Although pleased with the Tiles and purchase, very disappointed when I was told that I couldn’t return my tiles for a refund as I was 10 days over the 28 day return policy. Perhaps this should be made clearer on collection and when the delay and over order were the tilers fault it’s a shame some flexibility couldn’t be shown. Suggest an offer of a credit note for future purchases if a refund couldn’t be offered . Ian Gibson.”
“The tiles are nice and seem a fair quality for the price, a few cracks here and there but expected from any tile place. I am disappointed with the customer service provided by Tile Giant. I was urged to buy more tiles than necessary (yes I know, I should have been firm) and unfortunately due to illness I was late in returning the unused boxes by a few days.
I feel like as a good will gesture they could have atleast offered a credit note.
I still have tiles to buy but I will now look for these elsewhere.”
Dear Yasmin, I'm really sorry to hear this but would like to thank you for taking the time out to leave us your review. Please could you give me a call on 0330 053 3362 when you get a spare moment, my name is Matt and I will try and help you out. Many thanks, Tile Giant
“Good quality products, have had a few deliveries with missing items. Have waited almost a month for some fixings. Customer service is helpful, but products still not arrived. Whoever is packing the pallets for delivery need support.”
Many thanks for leaving us your review. I'm really sorry to hear this. Please could you send us over an image of the sample tiles damaged over to our email: customerservice@tilegiant.co.uk and we will get these refunded for you. Once again, I'm really sorry. Many thanks, Tile Giant
“Advitised as 30cm and they are not, as they were to replace 30cm tiles but being 31.5cm and patterned this does not work. In the lumber yard Eyes think I am.”
“Online website let me order and pay for the tiles we selected. 2 days later a chap from our local store said they are out ofcstock with no restock date. We said we would wait and see if they come in stock , 2 weeks later still no stock or restock date. The local store have been helpful but Online it should never have let us order in the first place. Nice tile good price but no stock.”
“No email to advise that a delivery was going to be made therefore I wasn’t in when there was an attempted delivery.
I asked a question when placing my order, querying whether it would be possible for the tiles could be delivered just inside the front door as I have back issues, but no response received and delivery company have since advised this is not possible, however no reply from Tile Giant”
“Huge issues with delivery service ! You should charge more for delivery for larger heavier orders so they
can be delivered to the house not left on the pavement. Not everyone is young and able to lift such heavy items .Will not use or recommend you. You fall down on this.”
“The staff in Ormskirk were very friendly and helpful. Unfortunately one box of tiles were broken on delivery to the store. We collected the tiles available and waited for a replacement. The replacement box was delivered to the wrong store causing further delay. When it eventually arrived over a week later 2 tiles were broken. Another week has passed and we still haven’t received the rest of the order. This is very poor customer service.”
English