“I Paid for 2 sample floor tiles to make sure they matched up to our existing floor but when they came they didn't match up to there name, the grey tile said it was oak & the brown oak one said it was grey, I phoned up to get clarity, after a few emails I didn't get a definitive answer so I phoned the Kidderminster branch of tile choice which is the same company, the guy I spoke to was very helpful & it was determined that they were indeed labelled up incorrectly so it's a good job I didn't place the order before checking, it defeats the object of ordering samples, should have asked for my money back really, I ended up placing my order via tile choice rather that tike giant which also worked out a bit cheaper”
“Well I thought I bought an excellent tiles but my tiler with 40 years experience said that they were the worst's tiles he had ever used chipped very easily and broke when trying to cut them
Sorry but we are thinking about taking them back up as they don't look good”
“I ordered a single sample tile. This has been followed up by phone calls and emails chasing me for a fuller order that were not asked for and not needed.
If I wanted to proceed I would do so, I don't need chasing.”
“Original sample orders did not arrive but after contacting their customer services we were able to get a new delivery of samples. Can't fault the parent company for follow up, they were on the ball and tried their best to help us choose the right tile and coloured grout however the samples we chose didn't work for us overall and we found an alternative elsewhere but I would consider Tile Giant again if I ever need to re-tile a room.”
Thank you for taking the time out to leave us your review, I'm really sorry to hear this. Please could you give me a call directly on 0330 053 3362 and my name is Matt. Many thanks, Tile Giant
“Ordered 48x48 Mosaic tiles. What came was 30x30. So area would be short. Got in touch and sent photo to what had come. Got a reply of sorry wrong size sent. Not we will send what your short straight away. I had to again get back in touch and ask what is being done by this as I'm short. I had to my self work out what id be short and again was told in email stating the rest will be sent out 48x48. What again came was 30x30. Luckily it was just enough to finish the job. Not good in my opinion”
“Tiles arrived at agreed time and very polite delivery driver. However the delivery was NOT what I ordered. Wrong tile, wrong size, wrong colour. I have managed to work with what's been delivered as already booked a tiler. Not ideal However 😕”
Many thanks for taking the time out to leave us your review. I'm really sorry to hear this, please could you get in touch with our head office and ask for Matt on 0330 053 3362 and we will investigate what has happened for you. Many thanks, Tile Giant
“Tiles are lovely. Delivery was efficient and on time. Unfortunately one tile was broken and I sent a photo and queried next action via email on day 1. Day 8 and I have had no response, other than an acknowledgment telling me most queries are dealt with inside 24 hours. Maybe I was just unlucky?”
Many thanks for taking the time out to leave us your review. I'm really sorry to hear this, we certainly wouldn't have you with damaged tiles or awaiting a reply for so long. Please could you reach out to one of our customer service team on 0330 053 3362 who will guide you through the process of getting a replacement actioned for you. Many thanks, Tile Giant
Many thanks for taking the time out to leave us your review. I'm really sorry to hear this, we certainly wouldn't have you with damaged tiles. Please could you reach out to one of our customer service team on 0330 053 3362 who will guide you through the process of getting a replacement box for you. Many thanks, Tile Giant
“Had notification that items would be delivered in the afternoon but at about ten o’clock a large articulated lorry arrived with the tiles and bag of primer but no adhesive. Contacted Tile Giant to report shortages.
In the afternoon another delivery van arrived with the adhesive.
At no time did I receive notification that the materials would arrive on two different vehicles.
With the cost of transportation I can’t understand why everything didn’t arrive on one vehicle.
When the tiler started to lay the tiles it was quite noticeable that the tiles where not flat , proven when putting two tiles together face to face that they were convex .
Definitely not the best quality tiles but thankfully not too expensive”
“Tile giant head office was fantastic when I came across issues with tile giant Barking they arranged new tiles to be delivered and when one box of tiles was broken they made provisions for me to pick up another box. Tile giant barking does need to improve!”
“Would have liked you to stand the cost of delivery as it was your mistake we got the wrong tiles in the first place. Therefore had to reorder and have delivered at our cost.”
Many thanks for your review. I'm really sorry to hear this, could you please give us a call on 0330 053 3362 to discuss this further when you get a moment? Many thanks, Tile Giant
Many thanks for your review. I'm sorry to hear you haven't received all your samples. Please could you give us a call on 0330 053 3362 to discuss this further and we will get this sorted for you? Many thanks, Tile Giant
“Tile Giant sent me a very nice tile that I would have been quite happy to shortlist for my project.
Unfortunately it took several days to arrive, and was poorly packed in a shabby jiffy bag, with a dispatch note that did not show the name or any contact details for the company that sent it. I had to trawl through emails to match the item to the order using the order number in order to provide feedback. There was nothing wrong with the tile, and I'm sure an order would have been fine, but the experience was not encouraging when competitors did much better, and I ordered elsewhere.”
“Tiles were perfect and great quality but customer service when I went to collect at the Bracknell Store was poor. The man was quite unfriendly which just made the experience a bad one. He didn’t help guide me when reversing to the garage shutter and could have told me I had gone over the wooden slat. It costs nothing to be friendly and smile.”
“Tiles arrived fine and look great, the only negative i would say is communication could be better never had any update on delivery or when and what company would be delivering.”
Hi Chiara, I'm really sorry to hear this. I have issued another one to be sent out to you today and this should hopefully reach you either Tomorrow, Saturday or Monday at the latest. Please accept my apologies.
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