“Tiles are lovely. Delivery was efficient and on time. Unfortunately one tile was broken and I sent a photo and queried next action via email on day 1. Day 8 and I have had no response, other than an acknowledgment telling me most queries are dealt with inside 24 hours. Maybe I was just unlucky?”
Many thanks for taking the time out to leave us your review. I'm really sorry to hear this, we certainly wouldn't have you with damaged tiles or awaiting a reply for so long. Please could you reach out to one of our customer service team on 0330 053 3362 who will guide you through the process of getting a replacement actioned for you. Many thanks, Tile Giant
Many thanks for taking the time out to leave us your review. I'm really sorry to hear this, we certainly wouldn't have you with damaged tiles. Please could you reach out to one of our customer service team on 0330 053 3362 who will guide you through the process of getting a replacement box for you. Many thanks, Tile Giant
“Had notification that items would be delivered in the afternoon but at about ten o’clock a large articulated lorry arrived with the tiles and bag of primer but no adhesive. Contacted Tile Giant to report shortages.
In the afternoon another delivery van arrived with the adhesive.
At no time did I receive notification that the materials would arrive on two different vehicles.
With the cost of transportation I can’t understand why everything didn’t arrive on one vehicle.
When the tiler started to lay the tiles it was quite noticeable that the tiles where not flat , proven when putting two tiles together face to face that they were convex .
Definitely not the best quality tiles but thankfully not too expensive”
“Tile giant head office was fantastic when I came across issues with tile giant Barking they arranged new tiles to be delivered and when one box of tiles was broken they made provisions for me to pick up another box. Tile giant barking does need to improve!”
“Would have liked you to stand the cost of delivery as it was your mistake we got the wrong tiles in the first place. Therefore had to reorder and have delivered at our cost.”
Many thanks for your review. I'm really sorry to hear this, could you please give us a call on 0330 053 3362 to discuss this further when you get a moment? Many thanks, Tile Giant
Many thanks for your review. I'm sorry to hear you haven't received all your samples. Please could you give us a call on 0330 053 3362 to discuss this further and we will get this sorted for you? Many thanks, Tile Giant
“Tile Giant sent me a very nice tile that I would have been quite happy to shortlist for my project.
Unfortunately it took several days to arrive, and was poorly packed in a shabby jiffy bag, with a dispatch note that did not show the name or any contact details for the company that sent it. I had to trawl through emails to match the item to the order using the order number in order to provide feedback. There was nothing wrong with the tile, and I'm sure an order would have been fine, but the experience was not encouraging when competitors did much better, and I ordered elsewhere.”
“Tiles were perfect and great quality but customer service when I went to collect at the Bracknell Store was poor. The man was quite unfriendly which just made the experience a bad one. He didn’t help guide me when reversing to the garage shutter and could have told me I had gone over the wooden slat. It costs nothing to be friendly and smile.”
“Tiles arrived fine and look great, the only negative i would say is communication could be better never had any update on delivery or when and what company would be delivering.”
Hi Chiara, I'm really sorry to hear this. I have issued another one to be sent out to you today and this should hopefully reach you either Tomorrow, Saturday or Monday at the latest. Please accept my apologies.
“Although I am satisfied with the product and your two assistants were extremely helpful on the day that I purchased the tiles, I then had to order another two boxes and sadly the person I spoke to was not particularly helpful. His attitude was 'when they arrive ' we will let you know in a very dismissive manner.
I am still waiting for a reply from that person for a receipt for my goods as I paid via a link through the email that he sent me.”
“I ordered a marble tile to see what it’s like. The tile arrived very quickly. However the tile was plain white with no pattern at all. I think they should have sent one with a bit of the pattern. Was a waste of money.”
“Ordered tiles and they were eventually delivered. The tiles were good quality. Dissapointing that I had to chase several times and the order was not showing up on the account. After installing them I asked if I could return them to any depot and there was zero response. I contacted them again and when I finally got the answer I went to return them to be told I was a day late. I raised the fact that I returned as soon as I got the answer to my questions and it was late because I had to chase the answer. They said if I had ordered in the store they would have been better equipped to answer the question which is not an adequate answer, just an excuse. I was therefore worse off for ordering the 10% waste as suggested and for not returning them due to not getting a response. They told me they would throw the tiles in the skip then trolleyed them off to the back which I suspect ended up back in the stock room.”
“Tile Giant offered a delivery service which a specific date for delivery, however, the tiles were not delivered on the date and in fact had to be arranged for the following Monday. I complained to Tile Giant and they gave me some compensation.”
“We ordered online as we did now know our local store did delivery of tiles which is annoying. I found that the delivery cost was quite expensive, however the delivery time was very prompt.
Now my issues are as follows.
Make sure you check your boxes, I found many broken tiles and some boxes didn't even have the right number of tiles within it and so I then had to contact them to send out the replacements.
Not sure who does their quality control but counting to 6 tiles per box shouldn't be and isn't a hard task. Yet many of our boxes only have 5 and a number of boxes had damaged and ruined tiles (not good for the price).
Luckily the replacements were shipped out promptly and in time for the job as you cannot get them from a local store if purchased online.”
“Took ages for tiles to be delivered, no updates on delivery had to ring to find out what was happening. I ordered some tiles from tops tiles at the same time, topps tiles are a lot better at keep me updated”
“When I telephoned Tile Giant Milton Keynes to enquire about Artisan wall tile I was told they don't stock them and to ring Customer Services. Matthew, at Customer Services, was incredibly helpful and quickly checked the MK store and said they definitely did have 30 of the tiles in store and that he'd ring the store and ask them to put one aside for me to look at. I was furious with the attitude of the member of staff at the store. I drove to MK and could immediately see the Artisan wall tiles were on display and no tile had been put aside for me. However, the person I dealt with in store was helpful and told me she'd been off for a few days and apologised for the way I'd been treated. I subsequently ordered the tiles on line and arranged for delivery to my home. I spoke to the delivery company and gave very specific details of how to find us and that the approach should be from the A41 and to gave my husband's mobile number as I wasn't going to be at the house. Either the driver took no notice or hadn't been given the information as he didn't approach from the A41 then tried to phone me to ask how to find us. What a waste of everyone's time!”
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