“Booked my delivery for a Fri, was sent an email with different delivery timescales so phoned to confirm my deliver was the date I'd chosen. I was told the delivery was the Friday but it never arrived. It arrived on a Saturday evening. It would have been nice to have been kept informed of the delivery and why it wasn't delivered on said date. I'm not sure what would have happened if i hadn't been in on the Saturday evening as I wasn't informed it was being delivered then!”
“Tiles we bought 8 months back were made in Spain but the extra 8 Floor tiles we ordered were made in India and 60X60mm were of different sizes to the Spanish.
No details on the website.
Also delivery was very expensive.
Want use them again soon”
“A nightmare on returns, no returns address given on website . After communication regarding refund
Still awaiting reply,and refund. Be aware.Having to claim via credit card”
“I am very pleased with both the customer service and the overall experience. Clare provided exceptional support throughout the process — she was friendly, professional, and extremely helpful with all my questions. Her communication was clear and prompt, which made everything much easier.
The tiles themselves are of very high quality”
“Not hugely impressed. Quarter of a tile sample received was not a great help in choosing the tile but we went ahead as could not find that size in a Matt finish elsewhere. The delivery time changed three times throughout the day. When the fitter opened them they were not all of a uniform size and he spent loads of extra time cutting them to fit.”
“The tiles look good. The service is poor, I ordered online and the way they set it up means you can’t not return the excesses. It was also not clear in the instructions. I wouldn’t buy from Tile Giant anymore.”
“Ordered the mirage oynx tiles and they are gorgeous. Very pleased with them and the service and prompt delivey were fantastic. Cant wait to have them put up”
“I recently had an issue with some floor tiles, under ordered and then tiles went out of stock/discontinued. The guys at the Norwich store located some tiles in South Shields for me, again the guys at this store were more than helpful. Sent in a courier, every single tile arrived smashed. Again the guys in Norwich went above and beyond to A locate further tiles and B sort some tiles from their display. So by the time I drove to Broadstairs to collect 6 tiles and the tiles from Norwich I managed to finish my floor. I cannot recommend Tile Giant more highly. Everyone has been so helpful :-) Has been a real team effort, thumbs up to Norwich!!!”
“Avoid- lied to by staff, sold the tiles that we ordered to other customers, so many tiles were damaged, then lied again, waited weeks to hear back from the area manager. Excuse after excuse. Will never use them again, I’d suggest anywhere else but these guys!”
English
