“I ordered some floor tiles for my en-suite, from my local Tile Giant store in April, they were lovely. I wanted some more of the same for my bathroom but sadly my local store has recently closed. Luckily I was able to order the tiles online. They were delivered on the day selected and I was kept informed of the delivery time. All tiles were perfect, no broken ones. I've been very happy with the service from Tile Giant and am happy to recommend them.”
“Lovely tiles at a great price!
No issues with ordering but sadly our delivery was a day delayed. Customer Services dealt with this brilliantly - they were so easy to get a hold of and refunded our delivery fee immediately.
The communication we received from your delivery couriers was also fantastic.
Would definitely recommend!”
“I ordered my tiles and got told 1 or 2 weeks..I called up after the 2nd week to be told out of stock won’t get anymore in and call for a refund.. then told by the man down the phone there’s plenty in stock. They just wasn’t ordered had another two week wait..won’t be using your services again or recommending”
“Beautiful tiles, astonishing turnaround with order arrival and the replacement of the ones broken in transit.
Josh extremely pleasant and knowledgeable. Impressive service all round”
Thank you for taking the time to leave this positive review Marcia, we appreciate you giving us the opportunity to be a part of your project and your feedback has been passed onto the team. If we can help you with any future projects, please let us know.
Many thanks Chris for taking the time out to leave us your review. We really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
“I had ordered less than I needed thinking I could use to other boxes that I had. These were done online and came within two days. However they were a very different shade. So ordered two extra boxes through the store. I ordered them nearly two weeks ago and still not here! The manager was smug almost condescending! It’s costing me money with the tiler. Terrible length of time, when I know they could come in two days.”
Many thanks Sue for taking the time out to leave us your review, I'm really sorry to see and hear there has been an issue. Please could you give me a call on 0330 053 3362 to discuss this further and I will help you out the best I possibly can to put this right for you? My name is Matt. Tile Giant Head Office.
Many thanks for taking the time out to leave us your review. We really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
“Tiles are absolutely beautiful could not have chosen a better tile for my kitchen, really good customer service and the guy who I spoke too was so helpful thank you”
Many thanks Michelle for taking the time out to leave us your review. We really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
“Excellent selection and service. Very competitive price too. Nominated delivery date and driver brought them to the door as we live off a narrow lane. Will recommend to friends.”
Many thanks Sarah for taking the time out to leave us your review and showing us your project, it looks amazing! We really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
Many thanks John for taking the time out to leave us your review. We really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
Many thanks Yang for taking the time out to leave us your review. We really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
“Provided sample tiles that were well wrapped.
I had occasion to speak to customer services who couldn't have been more helpful, cheerful and understanding.
No hard sell either !”
Thank you for taking the time out to leave us your positive review, we really appreciate your feedback and look forward to welcoming you back soon. Many thanks, Tile Giant
“Ordered 48x48 Mosaic tiles. What came was 30x30. So area would be short. Got in touch and sent photo to what had come. Got a reply of sorry wrong size sent. Not we will send what your short straight away. I had to again get back in touch and ask what is being done by this as I'm short. I had to my self work out what id be short and again was told in email stating the rest will be sent out 48x48. What again came was 30x30. Luckily it was just enough to finish the job. Not good in my opinion”
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