“Decent price and choices, but no real update after purchase/up to date tracking for delivery, plus 1 tile arrived broken (driver took photo and wrote down). Boxes of tiles appeared wet, possibly stored outside”
Hi Owen
Thank you for the feedback
Sorry to hear you had one Tile damaged on delivery, I can see we have already been in touch and refunded the damaged tile as requested. Good luck with the project and if you need anything else in the future please don't hesitate in getting in touch.
Kind regards
Ashley
Thank you for taking my call today, once again apologies for the delay in your Tiles arriving on time.
As mentioned we have refunded the full delivery charge as a goodwill gesture, good luck with the project and if you need anything in the future please feel free to get in touch!
Kind regards
Ashley
“I purchased a tile sample which arrived damaged in the post, and then lost/deleted my order details. Emailed Tile Giant and a new one arrived a couple of days later. Perfect service.”
“Booked my delivery for a Fri, was sent an email with different delivery timescales so phoned to confirm my deliver was the date I'd chosen. I was told the delivery was the Friday but it never arrived. It arrived on a Saturday evening. It would have been nice to have been kept informed of the delivery and why it wasn't delivered on said date. I'm not sure what would have happened if i hadn't been in on the Saturday evening as I wasn't informed it was being delivered then!”
“Tiles we bought 8 months back were made in Spain but the extra 8 Floor tiles we ordered were made in India and 60X60mm were of different sizes to the Spanish.
No details on the website.
Also delivery was very expensive.
Want use them again soon”
“A nightmare on returns, no returns address given on website . After communication regarding refund
Still awaiting reply,and refund. Be aware.Having to claim via credit card”
“I am very pleased with both the customer service and the overall experience. Clare provided exceptional support throughout the process — she was friendly, professional, and extremely helpful with all my questions. Her communication was clear and prompt, which made everything much easier.
The tiles themselves are of very high quality”
English
