“Tiles were excellent quality as expected. But the customer service was above and beyond. I'd made the purchase online for some discontinued tiles, of course I made a miss calculation which I realised too late. They tracked down the last boxes to Norwich where staff member Jack Pottle went waaaay beyond, packed up the tiles and got them to me before the tiler arrived. Saved my project!”
“Ordered tiles for my kitchen floor and very happy with them. When I realised I needed them sooner and should have upgraded the shipping Matthew in Customer Services was great and went out of his way to help. Highly recommend.”
“Hi,
I bought my tiles recently from the Erith branch and was served by a gentleman called Mike, he was extremely helpful and professional, he is a great asset to your company and should be applauded. I will certainly use that store again and also recommend it to all my friends and colleagues”
“Great place for all your needs wanted something that is quite hard to find but this place had it in stock great 👍 thumbs up from me with great service”
“The tiles ordered from your website were collected from the Hull store the next day. Very efficient service and friendly helpful staff at the store. Thank you.”
“Ordered tiles online and collected from Brixton but were the wrong size. They were very accommodating and helpful and took them back and credited my account without any issues.”
“Terry from the Sutton branch (Kimpton Estate) was incredibly helpful. Made the process from choosing a tile to picking them up from the store a very simple and enjoyable process.”
“It's a test for any company when things go wrong... in my case a broken tile on delivery. Tile giant sorted it out without any fuss within 48hr. Can't really get better than that.”
“Hugely impressed with the staff at Tile Giant Crawley. They were extremely helpful when we were purchasing our tiles. I had a follow up call later that day to arrange delivery, and then a call a couple of days after the delivery to check all was ok with our purchase. I’ve not experienced customer service of this standard elsewhere so thank you to the team at Crawley. I will definitely recommend to anybody.”