Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.11

4.1 Rating 1,655 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,655 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 5 star review on 29th April 2025

Ruedi Kühne, Sevelen, Switzerland

699

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Works great! Only concern is doesn’t stay charged for the duration I thought it would. Would like the option to purchase the smaller battery as insurance on longer rides.”

Helpful Report

Posted 1 year ago

“Very easy to install on my Brompton and more compact than the previous battery generation .Very satisfied it does what I was looking for … « a little help from my friend … ». reliable and easy to install .The only downside is the cable settings. Jacques from Montreal , QC, Canada .”

Helpful Report

Posted 1 year ago

“My swytch bike is great and the service and delivery was faultless. Only negative comment is that when assembling the bike we found that the frame holding the battery didn't fit the handlebars properly so we had to improvise with putting a couple of packers in.”

Helpful Report

Posted 1 year ago

“Be prepared to wait at least 16 weeks, so if you order in June you'll get it the cold weather. The product is good but make sure that they send everything as advertised for the kit - including the basic setup control display unit. They left it out from my package because I ordered in addition the more expensive OLED set up and display unit. I did manage to get them to send out the basic setup control display. I very recently tried to purchase an extra Max battery but it seems impossibly difficult to order anywhere on their website. Very frustrating”

Helpful Report

Posted 1 year ago

“I was happy that the kit was fairly easy to install. The only disappointment is the range with the small battery. I bought the extended range battery but it was very expensive. Some things I could wish for are cruise control with variable speed settings and the ability to adjust the speed of the peddle assist modes. When I just barely enough for the bike to move, it's too fast. There you have it. My two cents. Quid?”

Swytch Bike 4 star review on 15th January 2024

Helpful Report

Posted 1 year ago

“I am enjoying having the swytch system on my bike, although I haven’t needed to use it as much as I anticipated it’s great to know it is there for a boost when I need it. I feel the cost of the individual parts is very high. I initially got the mid range speedometer/ battery power indicator control but it was very low quality technically and returned it to upgrade to the OLED. This is much better. More usable but I feel it’s over priced- especially when the basic kit included one and didn’t arrive. The kit took some time to fit, it was a bit challenging at times but we got there in the end. I’m not keen on the faceless aspect of Swytch and frustrated at not being able to speak to anyone directly. However the online help service was pretty good, slower than having someone at the end of a phone but eventually (2 weeks) the issue was resolved.”

Helpful Report

Posted 1 year ago

“Great customer service. I had problems getting the kit to work and was supplied with replacement parts at no cost. Installation is moderately difficult. It took a long time to get the kit but that was anticipated.”

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Posted 1 year ago

“cheaper than a full e-bike and i get to ride without assist when i want (and can switch it back). more than enough power for city rides and trailer hauling. it was easy to install and quick to charge.”

Helpful Report

Posted 1 year ago

“Works great. Only downside is the range is less than what was advertised. I am 4.5 miles from work. I have to make sure I charge the battery at work since the charge won't take me on the full 9 mile round trip. Not a problem and I'd probably just mark this a 4.5 star product.”

Helpful Report

Posted 1 year ago

“Delivery was stressful as the kit arrived around 3 months later than promised and there was essentially no communication from customer service regarding the delay. Also the kit arrived with the wrong wheel size. Swytch did seen out a replacement wheel promptly which was appreciated. The product has worked great since it arrived. Installation was fairly easy. It would be nice if there was a way to adjust the acceleration as a function of pedal speed. It seems a little aggressive accelerating to max speed for how I like to ride even on the lowest power setting.”

Helpful Report

Posted 1 year ago

“Great to upgrade my older bike. I have the long range battery but pretty difficult to get to 30+kms as 20 to 22 is max.....or I would have given a 5-starLouis rating”

Helpful Report

Posted 1 year ago

“Delivery took almost a year for two systems. Customer service is only wort a 1 out of 5. The product so far has been good... again so far.”

Helpful Report

Posted 1 year ago

“Great bit of kit and easy to set up. The down side is that you have to wait ages from order to delivery and then if you would like any accessories after purchase it is really difficult to buy as it seems most accessories can only be bought at time of original kit order.”

Helpful Report

Posted 1 year ago

“The good: it works. Simple to use. Reasonable price. Makes cycling uphill with a heavy load sooo much easier. The bad: didn’t read the small print and had not realised that the axle would not fit my trek bike. In the end I put it on an old bike we had and it fits fine. Not ideal but still happy. Recommend that you regularly check your brake pads as they wear down faster than normal.”

Helpful Report

Posted 1 year ago

“Kit is good, easy to fit and bike rides well. Couple of minor issues (a) Battery capacity indicator can drop a little at max assist but recovers after normal assist. We'll see how many cycles its good for. (b) Battery mounting is secure/firm but does tend to get in the way of handle bar front light mount. Overall, recommended.”

Helpful Report

Posted 1 year ago

“easy to fit, works very well with no issues”

Helpful Report

Posted 1 year ago

“Price ok. Delivery wait is too long. Came well packaged. Fairly easy to fit except for the magnetic disc sensor which was extremely fiddly and very frustrating.”

Helpful Report

Posted 1 year ago

“My installation process did not resemble the quick and easy installation depicted in the video on installation. The whole thing took several days and multiple contacts with customer support. The problem is the step-through frame and the fact that the place on the frame where the pedal sensor must go is angled away from the magnet wheel, and thus it is very difficult to achieve the correct distance between the sensor and the magnet wheel. I finally figured out a way to do this and I'm hopeful it does not come loose. The first pedal sensor I was sent was defective. Customer service immediately sent me a replacement, which works just fine. Overall, customer service was very helpful in trying to assist me. With regard to performance, it seems to work pretty well and I have gotten much longer distances than what I'm reading from other reviews. With the setting at the least amount of power (setting 1) for the entire ride, on a ride mixed with hills and flat sections, I managed to get 49 km out of the max battery before it quit. The distance is accurate as I used my Garmin watch and phone app to measure rather than just relying on the Swytch OLED display. I did not shut off the power at any point during this ride. I'm not sure if this will turn out to be typical. I guess we will see.”

Helpful Report

Posted 1 year ago

“I have now converted three bikes to Swytch - a Brompton, my big old Dutch bike and my wife's Pashley, and have helped two friends to convert their bikes. It's a bit of a technical job to convert them, and I had to file out the narrower drop-outs on the forks, which is fine for me as a bike fettler - but very much worth it. We live in a hilly area, so we can continue to do the shopping, town and pub rides by bike when fully loaded. I also love zipping around London on my E-Brompton for work meetings. I have had a few minor issues but Customer Service has always been helpful. It would be good if the non-Brompton cranks sensor disc could have a crank-clamp (like the Brompton one), as this is a weak / vulnerable spot which can get knocked. In short the Swytch kits are great - fun to ride and great for keeping cycling and doing load-lugging or hilly journeys without getting the car out. The reason for 4 and not 5 stars is the order time can be quite long and expensive if you pay full price - but much cheaper than buying a new E-bike if you like your old bike!”

Helpful Report

Posted 1 year ago

“Overall I enjoy my swytch conversion kit. Installation was pretty straightforward but did need some filing of the axle to fit correctly in my fork. I had to buy some specialized tools that I didn't already have. And I feel for somebody less mechanically inclined it might feel like a much more difficult install. For me it was fine. I have the basic kit and I believe their stated range is around 7 miles but I have never once approached that distance even with the setting on the lowest amount of assist to try to increase the batteries capacity. Perhaps according to mathematics it should be around 7 miles but in real world usage I would say I have never gotten more than around three and a half miles before it has to be charged. The other frustrating issue is that the computer part and the battery both have power indicators and yet they almost never agree with each other. The computer power level indicator shrinks very quickly and will cut out and stop sending power to the motor even though the battery indicator is still showing three of five lights meaning there should be at least 50% of battery left. What makes this even worse is that when power is not actively being sent to the motor there is considerable drag against your self-powered pedaling. Then if I stop at a stop sign or for a minute or two on the side of the road the power indicator on the computer goes back up and now I have power again. So there's something wrong in the programming that hopefully could be fixed for future models. It's really frustrating to see that your battery has more than 50% power and the brain of the whole thing decide that you have zero. If you live in a flat area with no inclines and no hills I think switch is a wonderful product. If you only need to go about 3 mi before you're back home and able to charge your battery I think switch is a wonderful product. If you need to go all day long, make multiple stops around your city before you're going to get home you better make sure you carry that charger with you and have somewhere to charge it because there is no way you're going to get a day of use out of your bike. I love the electric assist but every single day I think about switching it back to my standard bike. And even with these challenges I still give it 4 out of 5 stars it's a good product for a very specific rider.”

Helpful Report

Posted 1 year ago

Swytch Bike is rated 4.1 based on 1,655 reviews