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Swytch Bike Reviews

4.1 Rating 1,658 Reviews
86 %
of reviewers recommend Swytch Bike
4.1
Based on 1,658 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 44%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Swytch Bike 5 star review on 29th April 2025
Jayne
Swytch Bike 4 star review on 29th April 2025
GC
Swytch Bike 4 star review on 29th April 2025
Anonymous
Swytch Bike 4 star review on 29th April 2025
Happy Of Sussex Uk
Swytch Bike 4 star review on 28th April 2025
Anonymous
Swytch Bike 4 star review on 25th February 2025
Barthélémy ANTOINE
Swytch Bike 4 star review on 25th February 2025
Ruedi Kühne, Sevelen, Switzerland
699
Anonymous
Anonymous  // 01/01/2019
They’re great.
Helpful Report
Posted 20 hours ago
Firstly, the product is good - I've done more than 300km on my Go+ and it's been perfect. What is less positive, is the ordering experience - the wait was far longer than was promised and the delays kept coming. Customer service is a mixed bag - once you get through the AI bot, and if you get a reply at all, then I've found the support really useful. It does feel like things are improving though.
Helpful Report
Posted 1 day ago
The product is excellent, easy to install and great in use. There are a lot of wires though and some are very long making it difficult to do a neat installation. There are a few terminals which don’t have covers meaning that they could get wet. Overall, a really good value for money product thay works really well.
Helpful Report
Posted 1 month ago
Having the go+ is a real game changer on the hills, I found setting the conversion up reasonably easy though I had problems making the crank sensor fit. I'm really glad I bought the on/off power controller for the handlebars. The battery is heavy but lasts a long time...Very pleased overall.
Helpful Report
Posted 1 month ago
The previous customer discount and shortish delivery time were very good. Assembled the kit with a non-mechanical friend and we concluded it was easy enough for them but they appreciated the guidance. They commented on their lack of familiarity with downloading instructions from a QR Code. Using the extra long cable set to mount the battery on the rear pannier rack we struggled to make the surplus wiring look neat and commented on the lack of cable covers for the two connectors that are unused on this installation. The bike is now being enjoyed in the hills around us!
Helpful Report
Posted 1 month ago
Delivery was in the expected time frame. The bike this was added to has a lot of stuff already, so the fit was a little difficult. The main issues I had were fitting the thumb throttle around my CI Deck shifter and getting the disc brake to fit. The instructions aren't clear on either but the trouble wasn't difficult to work out. Part of the issue was inside the shifter itself. A couple more things I noticed: on some freewheels the bike pedals spin backwards if you push the bike backwards. Be CERTAIN you have or can obtain a cassette if you get the Max. Also the Swytch hubs do, IMO, have quite a bit of rolling resistance to them. It's similar to that of the electric wheel on an e scooter. That resistance is constant and the kit itself can overcome this on the lowest setting, but be aware of it if you're used to absolute zero resistance on the rim you're replacing. As for the ride, it honestly feels like I'm constantly on the brakes. Above level 2 it takes all the resistance out of the pedals until I hit 25 MPH or so. At that point I can start to feel my quads and glutes pulling along with the kit. I'm good for 29 MPH unassisted on flat ground with a standard rim and no wind. I also noticed if I go through a number of gears, as you should when increasing speed on aulti gear bike, the power assist drops slightly after each gear change, even through the rated speed range of the kit. It seems that the kit likes to seee start out in a much higher gear than usual. Overall those are just observations and I would highly recommend the Swytch kit with two caveats: One, get the best battery pack at the outset. Two, you *will* still be pedaling a bike with a Swytch kit, but isn't exercise part of the reason why we ride anyway?
Helpful Report
Posted 2 months ago
Good value for money, easy to install, adequate performance.
Helpful Report
Posted 2 months ago
Pedal sensor a bit fiddly to fit, other than that fairly easy to fit. Once all connected my Go+ was easy to use, seamless transition between no battery and battery assistance, immediate response and a great help on hills!
Helpful Report
Posted 2 months ago
The kit itself is of high quality but delivery was delayed and getting accurate information from customer support was impossible. It appears to be a reply bot being employed and it needs overhauling. Responses, in sequence, indicated that my order had been dispatched, my order was awaited, my order was due to be dispatched, my order had been dispatched, my order was expected in the warehouse . . . I could go on. I was constantly referred to the order tracking link which told me the tracking number bus undetermined. I was then instructed to use this undetermined number to track my order. When I queried this I was told to go to the tracking page. A request to speak to a person was ignored. I never managed it. I had problems assembling the kit. I had checked with swytch that it was suitable for my particular model of bike but fitting the kit meant losing my front hub brake. This wasn’t mentioned when I checked suitability. Surely, that’s the whole point of a suitability check.
Helpful Report
Posted 2 months ago
The kit is good, installed very easily, but experience overall marred by a missing optional part that repeated contact with support has not remediated. Support has been absolutely abysmal so far
Helpful Report
Posted 2 months ago
Currently assembling parts on road bike. Unfortunatly, the OLED display does not fit on road dropbars. display has too small diameter. Will have to find a solution.
Helpful Report
Posted 3 months ago
At 76yrs old made cycling a lot easier have doubt about the mileage claims the battery is said to do.
Helpful Report
Posted 3 months ago
My Swytch Go battery has been great so far - with the addition of basic control set making it even better for my ‘up down up’ commute across Bristol. Delivery was great and price is much less than buying a full-on electric bike.
Helpful Report
Posted 3 months ago
easy to fit, light and suprisingly powerful, definite boon, especially if you have arthritis.
Helpful Report
Posted 3 months ago
Overall I am happy with the Swytch kit. One disappointment is that there is a limit to the slope of the hill that the motor can handle. I guess it is torque limited. The motor seems to give up at the same time I do. I had hoped to avoid having to get off the bike and push completely, but it has helped reduce the amount of time I need to push.
Helpful Report
Posted 4 months ago
everything corresponds to the photos and expectations
Helpful Report
Posted 4 months ago
Love the kit! Love that I can take battery off and lick up my bike with out fear off theft since e-bikes are so expensive and are targeted by thieves. Quick and easy charging. Only downside - controller stopped working after 1 year. 80$ CAN for part and shipping
Helpful Report
Posted 4 months ago
Nice addition to the bike
Helpful Report
Posted 4 months ago
I enjoy my unit. But frankly pedal assist didn't work right because it is too cheaply made. The disc, which works with the sensor, is made of plastic which bends & that creates problems. Now I only include the throttle part in my system. I used my bike quite a bit last year & it's been dependable. I have used air travel with 2 batteries without trouble. This has been a huge plus. I have a Brompton. I'd like to see lights included in the system in the future.
Helpful Report
Posted 4 months ago
I was quite disappointed at first, since my wife's bike has a 9mm front for dropout, instead of a 10mm which is required. This was not made clear when I made inquiries about her bike's compatibility prior to purchase, and I believe it should be made painfully clear during the ordering process. Having said that, WE WERE FORTUNATE to have an older bike for her that the kit fits, and she absolutely loves it.
Helpful Report
Posted 4 months ago
Swytch Bike is rated 4.1 based on 1,658 reviews