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Swytch Bike Reviews

4.2 Rating 1,255 Reviews

88 %

of reviewers recommend Swytch Bike

Company Reviews

Product Reviews

4.2

Based on 1,255 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 4th March 2024

Swytch Bike 5 star review on 4th March 2024

Swytch Bike 4 star review on 4th March 2024

Swytch Bike 4 star review on 4th March 2024

Richard Harris ( Ex Bike Mechanic)

Swytch Bike 4 star review on 4th March 2024

Swytch Bike 5 star review on 4th March 2024

Swytch Bike 4 star review on 4th March 2024

Richard Harris ( Ex Bike Mechanic)

666

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The kit works very well. It helps you enjoy your ride, and “enters” softly, you don’t even notice the electric help. It’s not a 5 star rating ( for me a 4.5) for 2 reasons: the autonomy is not as much as stated, and the waiting times have to be really improved. I have been trying to contact the web to get either another kit or an extra battery, but has been imposible. Just getting into a never-ending waiting list. To sum up: it really gets its work done, really worth its price, converting your bike into an E-bike; but if you want to buy, you should take advantage of the season offers they release, when they have stock…”

Posted 5 days ago

“I was able to covert my wife's Kona Splice Deluxe to an awesome e- assist bike with ease. We love the bikes and now she doesn't get so fatigued on longer rides or hilly rides. Other e assist type bikes on the market were not in the same league as the Kona so this was a perfect solution. We wee early adopters and have the older system with the bulkier battery handle bar mount - the battery weight does require some extra handlebar care when turning at slow speed - we are considering upgrading to the newer system”

Posted 5 days ago

“Great adaptation to my bike. Very reliable but only useful if used sparingly. Managed to use on famous Hayling to Paris charity cycle ride last July over 400 miles. Had to charge regularly though. I would like to buy a second battery as back up?”

Posted 6 days ago

“I can't say enough good things about the device. I spend more time on my bike. I have more fun and when I get to the other end I'm ready for a meeting. I'm not a sweaty mess. The only reason I'm not giving it five stars is because the range given versus the range in reality quite a difference. It's what I would expect was such a small light battery, but it's annoying that the range advertised is so far off the mark.”

Posted 6 days ago

“After some initial teething problems the customer service resolved the issue and have been using my old swytch for a couple of years”

Posted 6 days ago

“After some initial teething problems the customer service resolved the issue and have been using my old swytch for a couple of years”

Posted 6 days ago

“Très content du kit qui remplit son rôle. Néanmoins, le capteur magnétique a nécessité une adaptation de mon vélo pour qu'il soit opérationnel. Enfin, l'écran de contrôle ne semble pas s'étalonner correctement avec les témoins de charge de la batterie. En effet, l'écran est plus pessimiste sur le niveau de charge que ce qu'indique la batterie ce qui provoque l'arrêt de l'assistance électrique prématurément.”

Posted 1 week ago

“It is an excellent support for the extra power I need when riding my Brompton for daily commuting. It makes my rides easier, but pedaling is still part of the job. It is also light weight so when I have to turn it of does not affect much my experience. Battery is good for about 10 kilometers, but depends a lot on the terrain, rider weight, and pedaling power. I am an above the average cyclist with low body weight and I get about 10-12 km range on a moderately hilly ride.”

Posted 1 week ago

“Happy overall with my Swytch experience 9 months after receipt, but a little disappointed with the range. I have the Maxx battery - I ride at level 1 minimum output, which is good for my 20km round trip journey, but not much more. Not overly hilly, total 120m elevation.”

Posted 1 week ago

“Light and easy to use.”

Posted 1 week ago

“The extra power makes cycling so much more enjoyable. I had hoped to use it on a bike I have at my holiday home but it would not transfer easily. I would suggest it is more for casual cycling. Great service from the team”

Posted 1 week ago

“Thanks to Swytch I have been able to utilize my trusty butcher bike from 1959, making it an enjoyable and practical ride. However, as my battery was stolen, I had to supply my initial order. After waiting for months, and being informed about progress underway, I was eventually informed: "We have not been able to deliver your Kit to your region and today we have processed a full refund". I was so fortunate as to track down a spare battery locally (buying it from someone whose bike had been stolen) - otherwise I would had been seriously disappointed. When you start serving a region/country, you have to be able to follow up!”

Posted 1 week ago

“Good points - increased our cycling range and the additional power up hills great. Kit reasonably easy to fit, although I had to buy larger cable ties. Not so good - once kit ordered communication with Swytch impossible. Waited seven months for kit having paid with order! Just bought extra max battery (eye watering price) as range of original Max battery deteriorated to 15 miles. Now have local cycle store who sell/fit kits and are really helpful - this new business model is great!”

Posted 1 week ago

“Converting an old GNOME RHÔNE duralumin bike from 1948 , in à fast electrique bike is very simple and gives à réal pleasur. François Pillot”

Posted 1 week ago

“My swytchbike tourer works really well a d I'm enjoying riding it. I've only given 4 stars, however, because my Brompton kit gives intermittent judder on the front wheel. I've tried swapping controllers, disconnected the hall sensor, checked that the pedal sensor disc is set up correctly, all to no avail. To get smooth operation, I have to, momentarily stop pedalling, then slowly start pedalling, sometimes several times, then it's smooth again. I suspect it's a motor problem, as the controller works perfectly on my tourer. Another possibility is the mount, but I've cleaned and checked the connectors, which seem ok”

Posted 1 week ago

“Did a Brompton conversion on my wife’s bike back in March 2021. The conversion was pretty straightforward but it was comforting to have a video check done on completion. There were a couple of build issues but their customer support was excellent and replacement parts arrived in a few days. On the road the bike was transformed and my wife loves it. After a few rides it developed a fault where there was a power judder from the front wheel. Again customer support was excellent they said they were aware of the problem and were developing a software modification. After about a month ( delay to to post Covid transport issues) I received a replacement controller with full fitting instructions. This fixed the issue and since then the system has worked well. We have the old heavy battery fitted on the handlebars and this is not an elegant or very stable solution. Good to see they have now developed a small lightweight battery but unfortunately it’s too expensive for it to be worthwhile for our bike. The range with the old battery is around 20 miles which is all we need but might not suit everybody. All in all it’s been a successful project and the support I have received from Swytch more than made up for the small problems along the way. I have not commented on delivery below as being just post Covid there were all sorts of transport problems but again we were kept well informed on developments.”

Posted 1 week ago

“Everything spot on - except for that tricky pedal arm and sensor. Had to take bike into bike shop so they could do it. I'm fairly practical but gave up in the end. The system is brilliant and easy to switch on and off - I use it mostly when there is a tough hill climb. Seems to have added very little extra weight to my bike.”

Posted 2 weeks ago

“Really good system and excellent value for money. Very good customer service. Securing the pedal sensor to the frame so that it doesn’t require continual adjustment is a challenge where the bike does not have conventional bottom bracket tubing. Have had to resort to velcro! The availability of alternative fixing options should be considered.”

Posted 2 weeks ago

“Cool idea and the technology works well 1 month in. Battery life isn't as good as expected. The rangers advertised are in perfect, flat conditions so in real life we are getting closer to 10km target then 15km range in the AIR battery. Had some trouble fitting the wheel but customer support were excellent and actually sent out a new wheel for us. Impressed with that. The product itself is useful for a boost on the commute.”

Posted 2 weeks ago

“A great kit, fairly easy to put together. It really makes a difference to how I use my bike. The LED controller is rubbish though and has a mind of its own.”

Posted 2 weeks ago

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Swytch Bike is rated 4.2 based on 1,255 reviews