Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.11

4.1 Rating 1,654 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,654 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Swytch Bike made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Swytch Bike 5 star review on 29th April 2025

Ruedi Kühne, Sevelen, Switzerland

699

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to set up and makes my commute a dream now. Had a small issue and got quick and prompt replies from customer service who sent me out spare parts. Would absolutely recommend to anybody interested in converting their bike. Only room for improvement in my eyes is battery capacity especially on cold days I find the range reduces a bit even if I am managing the power and when the battery dies die the bike definitely feels heavier to cycle when not under power, though it is still absolutely manageable”

Helpful Report

Posted 1 year ago

“I am a 60 yo women and I was able to fit the kit. So it is pretty easy to do. The only down side is that the magnetic disc does not fit properly on my pedal axle and get out of line easily as it is wobbly. I will try to have it glued in place for the next season. I was told that it was near impossible to change that part on the bike for one that would fit. Other thing that happened while climbing a hill, the front wheel kind of blocked suddenly. Not sure what was the issue there, I thought that if the battery was dead I would have been still able to ride the bike normally. So I had to walk with the bike up the hill. If this is caused by battery being dead, maybe it could warn us in advance.”

Helpful Report

Posted 1 year ago

“Got my Swytch kit for a great price, had a small issue with the spindle not fitting in the fork stays but the online helpline were very responsive and I managed to get it sorted with a file. All been good so far, surprised me good it actually is!”

Helpful Report

Posted 1 year ago

“Costumer service until now answer all my questions. Price is a bit high for my budget, but maybe not for others. Long time waiting for delivery of parts that were missing. Great to refund the discount.”

Helpful Report

Posted 1 year ago

“It works very well but was tricky to fit as had to file down edges to fit also would be much better if there was a light accessory to go with the bike and the battery lights don't seem to match up with screen accessory”

Helpful Report

Posted 1 year ago

“Customer service was very good.I wanted to exchange part of the kit I bought and this was handed very quickly and efficiently. I cycle regularly and just wanted the Swytch kit to help me up some of our local hills. The basic kit was just right for this.”

Helpful Report

Posted 1 year ago

“Nice, easy and well done. Robust and portable. Long wait though. Worth it.”

Helpful Report

Posted 1 year ago

“All good battery not really sufficient and I have the large one!”

Helpful Report

Posted 1 year ago

“I am travelling everywhere with my Dwytch Brompton and love it! Disadvantages are there too: short range, timespan until engine reacts quite big. Otherwise fine!”

Helpful Report

Posted 1 year ago

“This second generation battery is much better than the first one I had. The wheel hub motor has been flawless. The only real draw back is the wait time to get products. I have a guy who saw my setup and he ordered one for himself. He seems to like his setup.”

Helpful Report

Posted 1 year ago

“It is fairly easy to set up with easy to follow instructions. Operation straight forward. Clarity when ordering extras could be improved as I ended up with a duplicate controller. When riding the bike it is great to travel up steep hills with the same effort as on the flat.”

Helpful Report

Posted 1 year ago

“Customers service responded quickly, very pleased. Cost was hight but all works great, well made.”

Helpful Report

Posted 1 year ago

“Good quality, any problems customer service sorted it out straight away the reason why I bought again One problem, he’s the battery life needs to be more”

Helpful Report

Posted 1 year ago

“Lots of advice from support staff and i was ultimately offered a replacement part, however this took about 2 months to arrive as it was out of stock. First proper 10 mile ride was a bit hilly and windy, the battery began cutting out on the way home, but it provides a very welcome boost on the hills!”

Helpful Report

Posted 1 year ago

“Wait time was reasonable, the kit was complete. My inexperience with tire swapping and fitting the sensor, etc., made the upgrade on my old Trek model road bike a bit arduous, however I got through it and am a better person for it... no fault of the Swytch team for my learning curve. Two things I can suggest: make sure to check axle dimension and provide the correct dimension at the time you place the order. I received 10mm axle. My bike has 9mm, so I had to modify the receivers to make the kit work. It works, no complaints. Maybe Swytch could build in a verification question in their ordering process? The other thing is the digital controller needed a separate mounting bracket because it would not fit on my handlebars. Swytch compensated me for correcting that, thank you! Again, no complaints!”

Helpful Report

Posted 1 year ago

“This is the greatest invention since the internet!! It was so easy to install and works flawlessly. It also has the added benefit of not looking like an e-bike since I was my original bike. I absolutely love my Swytch.”

Helpful Report

Posted 1 year ago

“I was happy to wait for the delivery delay for the reduced cost involved. I had no need for customer service and found the assembly to be fairly straightforward. The components seem to be of excellent quality Except for the magnetic disc centre parts that are made from hard plastic. Rubberized tines would be better to ensure concentricity and grip. An option to reduce the centre of gravity and mount the battery on the frame would stabilize the assembled bike.”

Helpful Report

Posted 1 year ago

“The kit to convert the bike is superb but the time it took to fulfill the order wasn’t an error on wheel size lead to an eight month delay between placing the order and actually getting to ride the ebike”

Helpful Report

Posted 1 year ago

“It makes sliced bread seem like a poor invention! I’m delighted with my Swytch kit. One small point, the battery status on the control panel differs from the battery. Why?”

Helpful Report

Posted 1 year ago

“I love my switch I have used it nearly every day and still works great 👍”

Helpful Report

Posted 1 year ago

Swytch Bike is rated 4.1 based on 1,654 reviews