Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.12

4.1 Rating 1,615 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,615 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 2nd October 2024

Practical SoCal Biker

Swytch Bike 4 star review on 14th September 2024

689

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Swytch kit has been transformational for me and my bike. I can't recommend the product or the team highly enough. Whenever I email a company and get an auto-reply of a ticket number, I usually expect to have to wait a great many days before any kind of reply is forthcoming... now I can't say that Swytch's replies have been exactly instant, but often the same day or occasionally the next day. With one instance where I had a query about an updated delivery date that took a few more days for them to reply, presumably as they had to think about it for a while before they could confirm the answer to that crucial question of exactly when will the kit arrive! Well the kit did arrive, more or less as expected, and I was prepared for a bit of a wait as it said the delivery would be within a 2 month range March to April at the time of ordering in October. After it was delivered is when the fun really started - I was pleased to see as well that it was all boxed in cardboard, not a shred of plastic packaging, so it all went in the recycling after unboxing which was a big plus for me. I booked a video call to assist with installation and would definitely recommend this option as having an expert walk you through made for very easy work. In terms of the riding experience, it is very smooth and the power is more than I would expect from such a small battery. I ride a Boardman bike which has limited electric options so I am quite confident that I now have one of the best Boardman eBikes around! Definitely would recommend taking the plunge and ordering a Swytch!”

Helpful Report

Posted 1 year ago

“I had to buy a new sensor ring after little use and I think there should be a better solution for this part. I would like to know if there is an affordable upgrade path for the original powerpack and mount to the phase 2 battery and handlebar mount.”

Helpful Report

Posted 2 days ago

“Die Steckverbindungen der Kabel sind beim Brompton genau an der Stelle, die beim falten des Fahrrads gesteckt werden. Da rutscht leider regelmäßig der Stecker raus, der Motor funktioniert dann nicht mehr. Nervig, aber leicht zu beheben.”

Helpful Report

Posted 1 week ago

“It is a treat to be assisted along at amazing speeds. The motor takes the curse out of transporting heavy loads. I wish there were a way to go slow. Pedaling slowly has no effect. The motor is either on or off. If on it goes too fast, if off no assistance. All considered, a boon.”

Helpful Report

Posted 1 week ago

“Wonderful product to upgrade and extend the life of your existing bike - why dump and buy new? Choose the responsible alternative.”

Helpful Report

Posted 1 week ago

“We ordered two Brompton kits at the same time, one came as expected with the new MAX battery the second arrived with a MAX battery but the rest of the kit was for the previous style battery. They did not work together. So there was a few weeks of back and forth before this was resolved. A bit frustrating. Once installed the kits work great and help flatten the hills a bit for these later 50’s riders. My biggest issue with the kit performance is that there is more drag on the motor wheel when powered off than would be ideal, it makes for slightly less enjoyable power off riding.”

Helpful Report

Posted 1 week ago

“The kit now works well. I have two batteries that give me a 60-70 Km range (and I ordered a new one that should allow me to ride all day). Initially I experienced several problems due to a bad battery that I received (it lasted about 10-15 Km, i.e. less than half of the rated range) and due to customer support being slow in acknowledging that there was a problem. Eventually they sent me a replacement battery and everything was smooth. But it took over a month to resolve. And it should be easy to add a charge monitor to the controller, to check the health status of the battery and notify you when it no longer (or never, as in my case :-) ) holds the stated charge. So... technically great, logistically less great. But overall I am happy because the bike now works well and I enjoy riding it a lot!!”

Helpful Report

Posted 1 week ago

“System works well. Good idea if you have an existing bike and don't want to go to the expense of buying a new electric bike. Fitting reasonable straight foreword, only drawback is the number of cables which need to be fastened to the frame but that's only to be expected. Delivery time is the only thing I disliked nearly 5 months for me.”

Helpful Report

Posted 1 week ago

“Okay, switch kit is very good time it takes to get one. That's another question. Mine took 2 months longer to get than I was told my delivery date. So if you are prepared to wait longer for your kit then they say go ahead. Otherwise don't bother”

Helpful Report

Posted 1 week ago

“Appropriately powered. Best factor is the convenience of attaching and un-attaching the modest sized battery.”

Helpful Report

Posted 2 weeks ago

“The kit is great. Wish I only got it when I was expecting it which was 2 months after the delivery date. So if you're thinking of one of these are going to turn up when they say it's more likely not just make sure that you understand that when you order”

Helpful Report

Posted 2 weeks ago

“Respect promotion... I don't receive the display. Make a print screem to be sure to have promotion...”

Helpful Report

Posted 2 weeks ago

“Still doing well. Only complaint is the plastic disc with the magnets. Every time my foot gently brushes against it I must stop and realign it. Big bummer.”

Helpful Report

Posted 2 weeks ago

“Good product overall. Took a long time to be delivered but it was worth the wait (I went with the preorder GO kit). I enjoyed the installation process which is simple enough, the hardest part being the pedal sensor. I can see how they have made certain compromises to make the kit universal, for example with the cable lengths - results in a bit of a mess, compared with bespoke e-bikes with internal cable routing. But for the money I am impressed with the ease of installation and the performance from the motor. Transforms an old utility bike into something you want to ride.”

Helpful Report

Posted 3 weeks ago

“my go+ kit arrived in the time frame they said it would. all parts were in the box, super easy install. worked as it should on the first ride. all info for setup is in the kit. best thing to bring new life to an old bike. super fun”

Helpful Report

Posted 3 weeks ago

“Overall the kit is good,easy enough to fit and performs well. The only problem i have is that the cables are too long. Mainly the large cable from the battery. The whole thing just looks messy with cables all over and cable ties desperately trying to keep it looking organised.”

Helpful Report

Posted 3 weeks ago

“Delivery was quite delayed, but I have been absolutely delighted with my Swytch bike now it is here!”

Helpful Report

Posted 3 weeks ago

“Although my Swytch conversion was delayed I am very happy with my purchase. I managed to fit everything myself with a little assistance from customer support”

Helpful Report

Posted 3 weeks ago

“Great kit, easy to fit but customer service on line was not great, so would advise a help line for customer service would be the way to go, or improve the online process. Wanted a price for a black wheel and could not get a straight answer. Order was delayed twice, not ideal.”

Helpful Report

Posted 3 weeks ago

“Commute is much more fun now! A great way to ease into the e-bike world, especially if you are already in love with your non-E-bike, like I was. I recommend taking extra caution during ordering to ensure you get the right wheel size and fit. Also the install process is not trivial, but doable. Great retrofit product overall.”

Helpful Report

Posted 1 month ago

“Really fantastic: great for hauling groceries, my kids on a tandem, or just me up a 20% grade. Easy to install. I have the old version LED display, which makes it difficult to toggle power for flat v hilly. The transition from a steep hill to the plateau can cause a dramatic lurch. I also wouldn't mind another step that is half the first amount of power.”

Helpful Report

Posted 1 month ago

Swytch Bike is rated 4.1 based on 1,615 reviews