Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Swytch Bike Reviews

4.2 Rating 1,255 Reviews

88 %

of reviewers recommend Swytch Bike

Company Reviews

Product Reviews

4.2

Based on 1,255 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how Swytch Bike made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Swytch Bike 4 star review on 4th March 2024

Swytch Bike 5 star review on 4th March 2024

Swytch Bike 4 star review on 4th March 2024

Swytch Bike 4 star review on 4th March 2024

Richard Harris ( Ex Bike Mechanic)

Swytch Bike 4 star review on 4th March 2024

Swytch Bike 5 star review on 4th March 2024

Swytch Bike 4 star review on 4th March 2024

Richard Harris ( Ex Bike Mechanic)

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Swytch kit has been transformational for me and my bike. I can't recommend the product or the team highly enough. Whenever I email a company and get an auto-reply of a ticket number, I usually expect to have to wait a great many days before any kind of reply is forthcoming... now I can't say that Swytch's replies have been exactly instant, but often the same day or occasionally the next day. With one instance where I had a query about an updated delivery date that took a few more days for them to reply, presumably as they had to think about it for a while before they could confirm the answer to that crucial question of exactly when will the kit arrive! Well the kit did arrive, more or less as expected, and I was prepared for a bit of a wait as it said the delivery would be within a 2 month range March to April at the time of ordering in October. After it was delivered is when the fun really started - I was pleased to see as well that it was all boxed in cardboard, not a shred of plastic packaging, so it all went in the recycling after unboxing which was a big plus for me. I booked a video call to assist with installation and would definitely recommend this option as having an expert walk you through made for very easy work. In terms of the riding experience, it is very smooth and the power is more than I would expect from such a small battery. I ride a Boardman bike which has limited electric options so I am quite confident that I now have one of the best Boardman eBikes around! Definitely would recommend taking the plunge and ordering a Swytch!”

Helpful Report

Posted 10 months ago

“The kit works very well. It helps you enjoy your ride, and “enters” softly, you don’t even notice the electric help. It’s not a 5 star rating ( for me a 4.5) for 2 reasons: the autonomy is not as much as stated, and the waiting times have to be really improved. I have been trying to contact the web to get either another kit or an extra battery, but has been imposible. Just getting into a never-ending waiting list. To sum up: it really gets its work done, really worth its price, converting your bike into an E-bike; but if you want to buy, you should take advantage of the season offers they release, when they have stock…”

Posted 16 hours ago

“I was able to covert my wife's Kona Splice Deluxe to an awesome e- assist bike with ease. We love the bikes and now she doesn't get so fatigued on longer rides or hilly rides. Other e assist type bikes on the market were not in the same league as the Kona so this was a perfect solution. We wee early adopters and have the older system with the bulkier battery handle bar mount - the battery weight does require some extra handlebar care when turning at slow speed - we are considering upgrading to the newer system”

Posted 20 hours ago

“4 years with the same swytch kit and all is perfect!”

Posted 1 day ago

“The kit didn’t fit my Trek bike frame so tried it on another bike and now there seems to be wires broken in the front connector because we had to take it off and put it on different bikes. Disappointed as I haven’t used it at all!! It also took about 5 months to arrive.”

Posted 1 day ago

“Great adaptation to my bike. Very reliable but only useful if used sparingly. Managed to use on famous Hayling to Paris charity cycle ride last July over 400 miles. Had to charge regularly though. I would like to buy a second battery as back up?”

Posted 1 day ago

“I can't say enough good things about the device. I spend more time on my bike. I have more fun and when I get to the other end I'm ready for a meeting. I'm not a sweaty mess. The only reason I'm not giving it five stars is because the range given versus the range in reality quite a difference. It's what I would expect was such a small light battery, but it's annoying that the range advertised is so far off the mark.”

Posted 1 day ago

“After some initial teething problems the customer service resolved the issue and have been using my old swytch for a couple of years”

Posted 1 day ago

“After some initial teething problems the customer service resolved the issue and have been using my old swytch for a couple of years”

Posted 1 day ago

“Relatively Light weight & portable solution to lugging heavier loads up hills … & economical too! Power surges can be a bit erratic when battery starts to run low but longer journeys possible with a bit of planning ( & a spare battery) 👍”

Posted 2 days ago

“Hi from Ontario, Canada! I am leaving this review hoping it may help any trikers. I bought Schwinn Meridian Adult Tricycle Bike and Swytch for my son but he did not like it. So, it ended up to be my commuter trike. Installation was easy and straight forward. My commute is around 5km one way. Since my trike is much heavier than a normal bike the battery needs charging in my office for return trip. Other than that I do not see any issue. You may go with a bigger battery if you are planning longer ride. I am uploading some of closeups to show you the installation. I hope it helps.”

Posted 2 days ago

“Très content du kit qui remplit son rôle. Néanmoins, le capteur magnétique a nécessité une adaptation de mon vélo pour qu'il soit opérationnel. Enfin, l'écran de contrôle ne semble pas s'étalonner correctement avec les témoins de charge de la batterie. En effet, l'écran est plus pessimiste sur le niveau de charge que ce qu'indique la batterie ce qui provoque l'arrêt de l'assistance électrique prématurément.”

Posted 3 days ago

“It is an excellent support for the extra power I need when riding my Brompton for daily commuting. It makes my rides easier, but pedaling is still part of the job. It is also light weight so when I have to turn it of does not affect much my experience. Battery is good for about 10 kilometers, but depends a lot on the terrain, rider weight, and pedaling power. I am an above the average cyclist with low body weight and I get about 10-12 km range on a moderately hilly ride.”

Posted 1 week ago

“Happy overall with my Swytch experience 9 months after receipt, but a little disappointed with the range. I have the Maxx battery - I ride at level 1 minimum output, which is good for my 20km round trip journey, but not much more. Not overly hilly, total 120m elevation.”

Posted 1 week ago

“I considered its purchase for a long time as the cost was more than I could afford at the time. When I took delivery I was unhappy with the weight, it was far heftier than I expected. Sadly on the very next release, just a short while later, Swytch came out with the mobile phone sized/weight power bank. It was too late by then for me. I tried the heavier power source twice in total and haven’t used it since due to the weight. I was given the chance to buy the newer model but I was out of money by then. I feel it was a waste for me because I had wanted the convenience of the lighter/smaller model”

Posted 1 week ago

“Light and easy to use.”

Posted 1 week ago

“The extra power makes cycling so much more enjoyable. I had hoped to use it on a bike I have at my holiday home but it would not transfer easily. I would suggest it is more for casual cycling. Great service from the team”

Posted 1 week ago

“Thanks to Swytch I have been able to utilize my trusty butcher bike from 1959, making it an enjoyable and practical ride. However, as my battery was stolen, I had to supply my initial order. After waiting for months, and being informed about progress underway, I was eventually informed: "We have not been able to deliver your Kit to your region and today we have processed a full refund". I was so fortunate as to track down a spare battery locally (buying it from someone whose bike had been stolen) - otherwise I would had been seriously disappointed. When you start serving a region/country, you have to be able to follow up!”

Posted 1 week ago

“Good points - increased our cycling range and the additional power up hills great. Kit reasonably easy to fit, although I had to buy larger cable ties. Not so good - once kit ordered communication with Swytch impossible. Waited seven months for kit having paid with order! Just bought extra max battery (eye watering price) as range of original Max battery deteriorated to 15 miles. Now have local cycle store who sell/fit kits and are really helpful - this new business model is great!”

Posted 1 week ago

“Very easy to install my order to and have recommended it to friends. I would go for the larger battery not the smallest. It's hard to use as a normal bike once installed because there's a lot of drag from the Dynamo but I don't know if this will get better overtime.”

Posted 1 week ago

“Converting an old GNOME RHÔNE duralumin bike from 1948 , in à fast electrique bike is very simple and gives à réal pleasur. François Pillot”

Posted 1 week ago

«
1
2
3
4
5
»

Swytch Bike is rated 4.2 based on 1,255 reviews