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Swytch Bike Reviews

4.2 Rating 1,277 Reviews

88 %

of reviewers recommend Swytch Bike

Company Reviews

Product Reviews

4.2

Based on 1,277 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 4th March 2024

Swytch Bike 5 star review on 4th March 2024

Swytch Bike 4 star review on 4th March 2024

Swytch Bike 4 star review on 4th March 2024

Richard Harris ( Ex Bike Mechanic)

Swytch Bike 4 star review on 4th March 2024

Swytch Bike 5 star review on 4th March 2024

Swytch Bike 4 star review on 4th March 2024

Richard Harris ( Ex Bike Mechanic)

666

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very pleased to receive my Swytch kit, but think a 6 month wait is a bit on the long side. Installation was relatively simple, and initially the kit worked well. After about 6 months I started to notice that the power drops out intermittently, which is extremely annoying. Also the battery which is the biggest available does not last more than 25km before needing to be re-charged. I convinced my wife to buy one as well, and had the same problem, the power cuts in and out, and of course you notice it most when it is needed the most! For my kit, I received support by email, which was prompt and friendly, but has only improved the problem slightly, not cured.”

Posted 5 days ago

“I did enjoy my Swytch Bike because I was able to keep my everyday bike with a little extra kick. But my experience wasn’t great whist I partly stopped cycling shortly after buying, some of that was down to the hassle of the kit and because I changed job. It took me hours to install as quite fiddly and certain parts have to be highly aligned, which became harder as my bike (Specalized) had a thick drop tube that impacted the positioning of the pedal sensor (there may be a different sensor available now). This made for a ride where if the awkward alignment was out the motor would pulse with power and off putting, combined with the juddering brakes which was due to the Swytch (heavy battery), I didn’t often use it. There were also a few equipment failures that were very well handled by customer service, who I can’t fault even when I had ignored the problem for sometime and was embarrassed approaching them. I know the battery is smaller and lighter now and I reckon if your bike is suitable then it’s a great buy. I certainly don’t regret it, as it was a great introduction to electric bikes and made me realise I was happy to buy an out and out electric bike but maybe I should have done that first.”

Posted 5 days ago

“I considered its purchase for a long time as the cost was more than I could afford at the time. When I took delivery I was unhappy with the weight, it was far heftier than I expected. Sadly on the very next release, just a short while later, Swytch came out with the mobile phone sized/weight power bank. It was too late by then for me. I tried the heavier power source twice in total and haven’t used it since due to the weight. I was given the chance to buy the newer model but I was out of money by then. I feel it was a waste for me because I had wanted the convenience of the lighter/smaller model”

Posted 3 weeks ago

“Having cycled for over 70 years, but now suffering from chronic lung problems, I was anxious to find a way to carry on using a bike, especially in windy weather. The Swytch kit fits the bill and, fitted to a Ridgeback Avenida with a 3 speed hub gear, makes for an enjoyable ride. The fit looks a a bit "Heath Robinson" but that is inevitable when looking for a solution to retro fit so many types of bike. The only down side is that the lights on the controller have already stopped working, although the on switch and motor still function. i had already found the switch a bit "spongy" and slow to react. I'm hoping that after service is not as bad as many of the online comments suggest! Disappointing that this fault has developed to mar an otherwise positive experience.”

Posted 1 month ago

“Regular contact from Swytch whilst awaiting on schedule delivery. Fitting of components not as straightforward as videos suggest - modification required to pedal sensor to fit onto bike frame. Good on line response to installation queries. In operation there is a discrepancy between battery charge indication and controller / display indication. Despite having the MAX battery the range is far less than expected particularly when operated at minimum setting. Also, assistance cuts out and is intermittent when battery indicator shows three lights or less.”

Posted 1 month ago

“Once installed it proved a great product, installing it was not as straight forward as suggested. despite having a fairly main stream Boardman bike, few of the parts fitted. The wheel axle was to big requiring the fork to be fettled. The bracket for the handlebar did not cater for the one piece bar/stem, so had to be "adjusted", the magnet ring would not fit the crank arm so had to be be "reshaped" in order to fit, likewise the sensor bracket. If you are technically able, not an unsurmountable issue, if not, I would have been returning the kit. However, once on, it is a great bit of kit, that has transformed the riding experience for my wife, now it is me struggling to keep up !”

Posted 2 months ago

“I wish I'd bought a bigger battery. I have to get up a hill on my way home the reason why I bought it and it drains it quickly. Also the battery states 1 thing and the display states another. They don't match up. Otherwise was easy to fit and great on the flat.”

Posted 2 months ago

“Ordering and delivery took a very long time On a big hill the battery drain is immediate and sometimes drops to 2 bars but does 'recover' over time Extra £50 for a black wheel - never paid a premium for a black wheel before Range claimed to be 20miles but this is very questionable Discrepancy between battery life on handlebar display and LED's on battery System is heavy, despite claims to the contrary - Have been spending more time on my normal (non-electrified) bike Whilst it achieves the desired result, expectations were high based on the PR from Swytch, but these expectations were a little deflated once used a few times - Swytch should have been more transparent during ordering Some items described in the instructions not possible with kit”

Posted 2 months ago

“For the most part, I like my swytch bike very much. It was of course a long wait to get it. It was fairly easy to assemble and does exactly what I was hoping for against the wind, up hills, etc. however, I am very disappointed in battery life, I’m lucky if I can get 6 miles out of a charge. And from what I see a second battery is quite expensive.”

Posted 2 months ago

“Fitted to a brompton. Easy (ish) to fit, and easy to use. Battery charge lasts about 35 mins on 5 Slow to charge - wish there was more of a % full bar. As the battery drops (1 day of use) the top speed drops. If you want to pedal faster than 18mph you can feel the "system drag". If you have the unit switched off there is significant additional drag from the front wheel. Love the unit, but would love to get rid of the drag as it means I have the unit on slightly more than I want to.”

Posted 2 months ago

“It’s great to get out for longer rides with help from electric assist. I am a little disappointed in the length of time the battery lasts and I had bought the larger one when getting the kit. My other disappointment is the discrepancy between the charge indicators on the battery and the control panel, very annoying when out and about. I was discouraged from contacting Swytch as I had had so little success previously when my kit was delayed two or three times, I seemed only to get stock reply’s that didn’t give me any more information and because of this did not try to contact them with these questions about how the battery and kit were performing.”

Posted 2 months ago

“Going well now. Well impressed with swytch’s Swytch service when things went wrong. Needed a new controller and new battery which were replaced very quickly.”

Posted 2 months ago

“Innovation: Swytch seemed to be a terrific innovation in 2020. Since then, however, the innovation seems to have dropped off, sacrificing performance and reliability for portability and convenience. Ordering: Invariably, the ordering process was riddled with errors and technical difficulties and several follow-up communications ensued each time. Delivery: Unfortunately, the production is done in the Far East (of course). Despite unforeseen world events my first kit arrived close to schedule; the second one was delayed by half a year, and no delivery of the A-Frame bracket was ever achieved "due to production and quality issues". Performance: Great to begin with the ECO model (Gen. 2), but poor performance of successive "upgrades" (AIR). Glad to have it, but I will try more affordable competitors with rear-wheel drive in the future. (Front-wheel drive is poor for off-road climbs.) Compatibility: While the motor and pedal sensor through successive generations has been (until recently) preserved, the battery pack assembly has not. I managed to mount the ECO and the AIR on my bike such that I can switch (no pun intended) between the two as needed, but - unless you are technically knowledgeable and skilled - this requires physically re-plugging the motor and the pedal sensor, which is better than having only to rely on one kit. Swytch could have offered a compatibility kit to make this possible, but in spite of their innovation, they did not, which is disappointing and one of my main reasons for not continuing with with Swytch products. Support: Somewhere between mediocre and pretty good, depending on what you require, but the ticket system is not user-friendly. You can not have more than one active issue at a time, which means you may have to address multiple problems or questions in one single long confusing thread of emails and feeds until the case is closed. Multiple support agents will handle one ticket, which can be frustrating depending upon how well each one understands the communication and the issues. Nevertheless, issues do get resolved, but one must be resilient and patient and communicate as clearly as possible, using proper terminology (e.g., easy to confuse the Battery Charge Indicator with the PAS Battery Level Indicator). Swytch Experience: I was quite happy with my first Swytch kit: the second generation ECO model. It performed/performs well, but the battery pack bracket developed a defect that disabled the communication between the pedal sensor and the motor. After much back and forth with Support, they did replace the battery bracket at no additional cost even though the one-year warranty had expired. The replacement bracket developed the same defect and was replaced again. That was great, but it took a lot of time and effort. Luckily, this third bracket is still working after about 6 months of use. Then came the third generation AIR model. Nicely compact, but the performance was/is very disappointing compared to ECO, particularly during climbs at power levels 3, 2, or 1. It often can't deliver and the motor cuts out during the climb even if the Battery Charge Indicator and the PAS Battery Level Indicator are at level 4 (out of 5). After about a 40 to 75 second "recovery", the battery is able to deliver a short burst of power before cutting out again soon thereafter. It is annoying to say the least. Swytch recommends always charging the battery pack even after the shortest of rides, which is a nuisance and not required for conventional e-bikes. I had ordered an A-Frame bracket for AIR, but it never came... or was never flawlessly produced. I was given quite a runaround on this for months and in the end demanded a refund, which they granted. Swytch provided a seat bracket at no cost, which was better than nothing, yet not what I wanted. Nevertheless, it has allowed me to use AIR and ECO on the same bike and I am grateful for that. Despite all the grievances I have had with my Swytch bike, I love it and use it for daily commuting, running errands, and an occasional 30 km bike tour. It has enhanced my cycling experience greatly and I will be sad when the batteries wear out or an essential component breaks down again.”

Posted 2 months ago

“I was quite happy with the first Swytch kit - the second generation ECO model. It performed/performs well, but the battery pack bracket developed a defect that disabled the communication between the pedal sensor and the motor. After much back and forth with Swytch Support, they did replace the battery bracket at no additional cost even though the one-year warranty had expired. The replacement bracket developed the same defect and was replaced again. That was great! Luckily, the this third bracket has not conked out yet (after about 6 months of use). Then came the third generation AIR model. Nicely compact, but the performance was/is very disappointing compared to ECO, particularly during climbs at power levels 3, 2, or 1. At a battery level of 4 it often can't deliver for even a short climb on a paved road and the motor cuts out during the climb. After about a 40 to 75 second "recovery", the battery is able to deliver power, but cuts out again soon there after. It is annoying to say the least and this is one reason I will not purchase a Swytch kit again. While the motor and pedal sensor through successive generations has been (until recently) preserved, the battery pack assembly has not been conserved. I managed to mount the ECO and the AIR on my bike such that I can switch (no pun intended) between the two as needed, but this requires replugging the motor and the pedal sensor. Better than having only to rely on one. Swytch could have offered a compatibility kit to make this possible, but in spite of their innovation, they did not. Also disappointing. Swytch's ticketing system is poor. You can not have more than one open ticket at a time. You often have to communicate with multiple support agents which can be frustrating depending upon how well each one understands the communication and the issues. If you have a real problem (and you know what you are doing), it will take a lot of effort to convince Swytch of a problem and possible solution. Sometimes they close cases before they are verified resolved. Still, they do come through in the end and respond quickly to replies. I had ordered an A-Frame bracket for AIR, but it never came... or was never flawlessly produced. I was given quite a runaround on this for months and in the end demanded a refund, which they granted. Swytch provided a seat bracket at no cost, which was better than nothing, yet not what I wanted. Nevertheless, it has allowed me to use AIR and ECO on the same bike and I am grateful for that.”

Posted 2 months ago

“I've only had my Swytch Bike a few months and am very happy with it. So, full marks on the product side. On the service side, I'd have to give 0/10 though. I ordered and paid for delivery to South Africa. When I received nothing several months later, I was told Swytch Bike no longer delivered to South Africa. Which is fine - except (a) it was an option at the time; (b) they took the money for that delivery; and (c) Swytch Bike never told me - I had to enquire what was happening. When it was discovered they no longer delivered to South Africa, I said fine - they can just arrange to courier. This they refused to do. In short, their problem became my problem. I then had to arrange for the pack to be delivered in the UK - and had an awful time trying to arrange for it to be delivered in SA - at huge expense. So, in summary, great product - but appalling service, I'm afraid.”

Posted 2 months ago

“I love the electric option. Makes riding so much more relaxing. What I dislike is the censor keeps coming away when I ride so the electric cuts off. I actually waste alot of time on the road stopping and moving the censor around so it detects. I have a bromtpon. Also the price dropped after I purchased it which was annoying”

Posted 2 months ago

“I have had my Swytch bike for two years , no problems at all. I have an old and new style battery on the bike. but changing leads is somewhat "fiddly" to get all the little pins lined up correctly. Could you invent two Y junctions so that both batteries are connected . This is what I mean. The tail of Y ONE connects to the power lead on the wheel, one of the "arms" to one battery the other to the other battery. The tail of Y TWO connects to the magnet on the chain wheel, one arm to one battery, the other arm to the other battery. This means that only one battery will be switched on at a time, when that goes flat, press off button and press on button on charged battery”

Posted 2 months ago

“Great concept. have been a user since the very first version on kickstarter/indiegogo. However over the years, the upgrades are too expensive, making it not worthwhile value for money at all. sorry! If the upgrades were more affordable, then i would do it.”

Posted 2 months ago

“Design and assembly was as advertised but mileage estimates were significantly overrated. I started with the smaller battery and struggled to get the expected range even with keeping the assist levels as low as practically possible, and/or even turning it off while on level grade. I later purchased the larger battery and now use the smaller battery as a backup for longer rides. In addition, the estimated battery level indicator and power management is not very well calibrated and cannot be reliably used to estimate remaining range. For example, you may have 3/5 bars, and think that you have greater than 50% battery remaining, but that rapidly drops to 1 bar (or may even die) as you start to climb a hill, only to go back to 2 or 3 bars when you level out again. This can be frustrating. In addition, when the assist is turned off, the motor adds a noticeable drag, and is similar to riding in a light sand. Aside from these issues, the product works well, and makes riding enjoyable again, even when using the least amount of assist. I just recommend you treat the battery mileage estimates as absolute best case scenarios when on a level grade and when using the least amount of assist. If your ride consists of numerous hills and/or you want to use the most assist, I would cut the estimates in half. I would still recommend the product if you are considering converting your bike (as opposed to a new ebike) to enjoy casual 12mph rides - just expect less than advertised range and plan accordingly. If you are looking for a high performance bike, that is going run 20mph for extended commutes shop elsewhere.”

Posted 2 months ago

“The kit is pretty fair, but the battery duration claims are off and the indicators on the battery are completely unreliable (most users complain about this). The display provided stopped working after a couple of months, but support send me a replacement as soon as possible. These two issues made me question the build quality of the kit, but only time will tell about that. I would also appreciate a larger capacity battery option for the AIR/MAX kit. GO is cheaper and with larger capacity batteries. It makes us AIR/MAX users feel a bit of ripped off to be honest.”

Posted 2 months ago

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Swytch Bike is rated 4.2 based on 1,277 reviews