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Swytch Bike Reviews

4.2 Rating 1,283 Reviews

88 %

of reviewers recommend Swytch Bike

Company Reviews

Product Reviews

4.2

Based on 1,283 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 4th March 2024

Swytch Bike 5 star review on 4th March 2024

Swytch Bike 4 star review on 4th March 2024

Swytch Bike 4 star review on 4th March 2024

Richard Harris ( Ex Bike Mechanic)

Swytch Bike 4 star review on 4th March 2024

Swytch Bike 5 star review on 4th March 2024

Swytch Bike 4 star review on 4th March 2024

Richard Harris ( Ex Bike Mechanic)

666

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Swytch kit has been transformational for me and my bike. I can't recommend the product or the team highly enough. Whenever I email a company and get an auto-reply of a ticket number, I usually expect to have to wait a great many days before any kind of reply is forthcoming... now I can't say that Swytch's replies have been exactly instant, but often the same day or occasionally the next day. With one instance where I had a query about an updated delivery date that took a few more days for them to reply, presumably as they had to think about it for a while before they could confirm the answer to that crucial question of exactly when will the kit arrive! Well the kit did arrive, more or less as expected, and I was prepared for a bit of a wait as it said the delivery would be within a 2 month range March to April at the time of ordering in October. After it was delivered is when the fun really started - I was pleased to see as well that it was all boxed in cardboard, not a shred of plastic packaging, so it all went in the recycling after unboxing which was a big plus for me. I booked a video call to assist with installation and would definitely recommend this option as having an expert walk you through made for very easy work. In terms of the riding experience, it is very smooth and the power is more than I would expect from such a small battery. I ride a Boardman bike which has limited electric options so I am quite confident that I now have one of the best Boardman eBikes around! Definitely would recommend taking the plunge and ordering a Swytch!”

Helpful Report

Posted 11 months ago

“The wheel rim got damaged. Swytch do not supply the rim only. They wiil supply a complete new wheel or hub at a much higher cost than a rim. Did not even supply details of the rim so i could buy one. Left with system that doesn't work. I work as a bike mechanic so I will be able to repair it in time. But I will not be recommending swytch to any of my customers who enquire electric converstions. I do recommended the Bafang system.”

Posted 1 day ago

“I ordered and fitted the Swytch kit to my 2018 Giant Fathom MTB to use to commute to work. The MAX battery is only good for 10 - 15 km, around the hills in town. I can extend the range to 20km if I turn off the power on the downhills and flat terrain. Overall, I'm happy the way it works for short commutes.”

Posted 1 day ago

“Installation is definitely a faff. I ordered the OLED display which will fit only 22mm tubes max. Like most bikes my handlebars are much thicker and the gear/brake shifter assembly leaves no room at the narrow end. This is a design failing so check yours before ordering one. I will have to fabricate some kind of workaround. The installation pictures all involve old school bikes with quill stems, thin handlebars and simple steel frames which I'm sure is quite unlike the type most buyers will have. As I have a carbon front fork I also ordered the universal torque arm which apart from meaningless instructions is too thick to allow enough axle thread for the end nut and so will be returned. So definitely more than 2 hours fitting time for me.”

Posted 2 days ago

“Converting our Bromptons has allowed us to get out more and go greater distances the only thing i wish i had done was also get the hand controls as it would make it a little easier for my wife who is now in her seventies.”

Posted 3 days ago

“Gen 2 bracket broke, had to repair it and now battery pack has died. No support for older products from Swytch, would not buy any other product from yourself due to the lack of support and poor engineering.”

Posted 3 days ago

“The installation went ok, but the drive cuts out intermittently. I raised support claims on the Swytch website several times, but no-one got back to me. It sort of works some of the time, but it is clunky. I have given up on this now, and will get a proper electric bike instead.”

Posted 3 days ago

“When Swytch launched I bought a kit for my bike. It has never worked, even though I have sent videos and have received replacement parts. Total waste of money - really disappointed.”

Posted 5 days ago

“I love my Swytch bike. However, I noticed the battery didn't hold the charge as long as advertised. It will show two bars on the powerpack, but the OLED says the battery is empty and, subsequently, cuts out.”

Posted 5 days ago

“Would have been 5 stars but for the lack of after sales service. Product is quality but it was advertised as fitting any bike! Not so! I have a folding Apollo bike and the only place the pick-up censor will fit is on the frame behind the pedal shaft but the adjoing cable wasn't long enough to accommodate it. I therefore had to make a bracket adapted from a drain pipe to mount the censor forward of the pedals shaft. It works but it is in a precarious position and subject to damage from knocks or grounding. My gripe really is with the after sales support. Switch didn't offer any help whatsoever except to say they would put it to their technicians and get back to me! They never did!!! A longer cable would have solved the problem but that suggestion fell on deaf ears!! Shame really because it is a quality product and works very well, amazing power. I just urge you make sure it will fit your bike before committing, after all it's not a cheap purchase.”

Posted 1 week ago

“Ease of use - simple and it works! I have however not really understood how I order spare parts.”

Posted 1 week ago

“I just Love it :)”

Posted 1 week ago

“The product works, as advertised. Is well made and sturdy. I had a couple of of problems which you cleared up.”

Posted 1 week ago

“I was very pleased to receive my Swytch kit, but think a 6 month wait is a bit on the long side. Installation was relatively simple, and initially the kit worked well. After about 6 months I started to notice that the power drops out intermittently, which is extremely annoying. Also the battery which is the biggest available does not last more than 25km before needing to be re-charged. I convinced my wife to buy one as well, and had the same problem, the power cuts in and out, and of course you notice it most when it is needed the most! For my kit, I received support by email, which was prompt and friendly, but has only improved the problem slightly, not cured.”

Posted 1 week ago

“OK but battery does not last nearly as long as advertised. Battery cover v difficult to re-zip. Toggle switch too easy to switch off when plugging in to recharge”

Posted 1 week ago

“I did enjoy my Swytch Bike because I was able to keep my everyday bike with a little extra kick. But my experience wasn’t great whist I partly stopped cycling shortly after buying, some of that was down to the hassle of the kit and because I changed job. It took me hours to install as quite fiddly and certain parts have to be highly aligned, which became harder as my bike (Specalized) had a thick drop tube that impacted the positioning of the pedal sensor (there may be a different sensor available now). This made for a ride where if the awkward alignment was out the motor would pulse with power and off putting, combined with the juddering brakes which was due to the Swytch (heavy battery), I didn’t often use it. There were also a few equipment failures that were very well handled by customer service, who I can’t fault even when I had ignored the problem for sometime and was embarrassed approaching them. I know the battery is smaller and lighter now and I reckon if your bike is suitable then it’s a great buy. I certainly don’t regret it, as it was a great introduction to electric bikes and made me realise I was happy to buy an out and out electric bike but maybe I should have done that first.”

Posted 1 week ago

“Kia ora team, from New Zealand. This kit is very easy to install and the instructions were very simple to follow. I did have to wait a very long time for it to arrive to NZ and when it did, an essential component was missing. Another long wait but once it arrived the assembly was done in about 30 mins. My wife loves it. Tracking of articles in this part of the world could be improved. This system is greatly priced worldwide and I would not hesitate to get another one if I had another project bike.”

Posted 2 weeks ago

“Super easy installation and so far, working flawlessly !! Price seemed reasonable for the value you received, had an order issue and they took care of it promptly.”

Posted 2 weeks ago

“Fitted well my Brompton that still folds in the same compact volume. Sometime the electric motor stutters? The electrical contact of the battery could be improved.”

Posted 2 weeks ago

“Customer service, including an out of warranty repair was handled very professionally.”

Posted 2 weeks ago

“A great system which allows you to convert your own bike and find your legs are 30 years younger! Easy to fit and ride. Only downside is the odd ordering method which means you have to wait for the next delivery slot.”

Posted 2 weeks ago

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Swytch Bike is rated 4.2 based on 1,283 reviews