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Swytch Bike Reviews

4.2 Rating 1,267 Reviews

88 %

of reviewers recommend Swytch Bike

Company Reviews

Product Reviews

4.2

Based on 1,267 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 4th March 2024

Swytch Bike 5 star review on 4th March 2024

Swytch Bike 4 star review on 4th March 2024

Swytch Bike 4 star review on 4th March 2024

Richard Harris ( Ex Bike Mechanic)

Swytch Bike 4 star review on 4th March 2024

Swytch Bike 5 star review on 4th March 2024

Swytch Bike 4 star review on 4th March 2024

Richard Harris ( Ex Bike Mechanic)

666

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, yeah kit arrived ok, and fitting the kit wasn’t too bad. But riding the bike with the weight of the battery on the handlebars is unstable. The roads aren’t great and letting go of the grips to indicate left or right is wobbly and can be dangerous. On refection the battery needs to be mounted in the frame or over the rear wheel. It’s a shame but tend to ride my bike without the battery fitted. Regards Mr D Parker.”

Posted 1 day ago

“It was easy to install and worked well for a few months, but the battery performance dropped rapidly. Now I find Swytch has discontinued the battery I have (a gen 2) and expect me to buy a complete new battery kit and mounting bracket. Disappointing and poor sustainability, not being able to refurbish a battery pack.”

Posted 2 weeks ago

“Battery on one bike now not working - intermittently working on the other bike”

Posted 2 weeks ago

“Il a fallut plus de 4 mois (de octobre à février) pour recevoir ma commande. De plus Swytch ne m'a pas du tout informé correctement.”

Posted 3 weeks ago

“Sorry to say we’ve almost given up on both our switch bikes. We can’t rely on them despite you suppling 2 new handlebar units. I might sometimes use mine for very short trips (< 5k) around town so if/when it plays up I’ve not too far to get home. It can make a horrible crunching noise and stop driving, stutter or even power up when not peddling! No these troubles are intermittent so no idea when it might happen.shame cos when it works it’s ok… but”

Posted 3 weeks ago

“My battery pack failed out of warranty. humph! Great whilst it worked”

Posted 3 weeks ago

“Multiple connections (12 contacts) into the battery pack are a critical weak point. A bad contact can and does kill the controller. keeping the contacts spotless is the only way to keep it reliable. I completely redesigned my Switch kit by mounting the controller permanently on the bike, and connecting just the DC feed through new plugs from the battery pack. This fixed everything and I've since cycled thousands of miles without issue. It might be Switch now have it sorted, but my fix was 100% solid.”

Posted 1 month ago

“Lack of customer service regarding my battery”

Posted 1 month ago

“I had a very different expectation for Swytch bike. After a long and tedious install, the unit operates, however I am disappointed in the level of "assist it provides" I would not recommend this product to my friends. It doesn't assist that much really. As an older person in their 60's it was challenging to put together and did not actually assist in a fashion that I find acceptable. Next time I would chose an electric bike over the Switch bike. :0( If you buy this product, have a clear understanding of what you want and what this product offers.”

Posted 2 months ago

“1) Not all parts were shipped with the original order, two months receiving the correct parts and the process was not simple. 2) The wheel is out of balance and the front brake will not operate correctly as it grabs and bounces. 3)The supplied battery is supposed to be good for 15K but will not last that long even on the lowest power setting. That size battery is worthless in my opinion. The overall riding experience is as expected when working properly and you don't have to brake often. Installation was as described.”

Posted 2 months ago

“Battery did not last and website is not easy to source a new one. If the website was better then I may consider replacing the battery - at present my bike is useless.”

Posted 2 months ago

“Battery life is poor. Motor rubs on the front fork of my Brompton. Tolerances are so tight, this must be a major issue for others. Motor often ‘pulses’ rather than clean, even pull. Given how long I waited these points leave me feeling a little let down and probably wouldn’t recommend to other Brompton users”

Posted 2 months ago

“If I had known it was going to take as long as it did I would have probably gone to another supplier. When they eventually did arrive (well after the use window that year) the actual kit was really good but by then we had gone through the summer period when the most use would have been.”

Posted 2 months ago

“Delivery took almost a year for two systems. Customer service is only wort a 1 out of 5. The product so far has been good... again so far.”

Posted 3 months ago

“i was pleased with my Swytch kit upgrade until it started miss-behaving power coming in and out unpredictably and sometimes difficult to turn on at all. I suspect the power controller to be faulty. what would be the cost of replacing this part?”

Posted 4 months ago

“It took nearly one year get the kit that to in parts. Product is okay and easy to install, but the company customer service is terrible. The biggest issue for me is the battery doesn’t last ling - barely get 6-8km on full charge. The battery level indicator on display and the battery itself doesn’t match . The display level fluctuates as you ride making it very unreliable.”

Posted 5 months ago

“Can't turn on the battery”

Posted 5 months ago

“I purchased a Swytch kit to fit on my Brompton which I use as a commuter option. I travel between Oxford and London. I was enjoying all the benefits of the kit. Unfortunately the bus service that I use from Oxford (Oxford Tube) no longer allow anything electric on their service. Fire Risk! I have argued with them about this but it is an increasing trend. Beware. It’s not the fault of the kit but it is a problem. Lots of buildings are now not allowing electric bicycles and scooters into storage.”

Posted 6 months ago

“Summary:- This review is from my personal experience only. The product reliability is very poor. The battery located in the wrong place making the bike more unstable. The motor should probably be located in the rear wheel. The installation was substantially more difficult than had been suggested. If I ever convert another bike I won’t use Swytch. Detail:- The below is my personal opinion, based on my experience only. I don’t have any information from anyone else’s experience. Reliability. We have received our Swytch Kit in October 2021. In September 2023, it stopped working and according to Swytch “your ECO/PRO kit has now reached the end of its life”. It has covered around 250 miles and in reality it would have been cheaper to cover the distance in an Uber. Swytch want me to upgrade to a new kit and have given some money off, but given the reliability of the first I am reluctant to throw good money after bad. I am going to cut my losses. Location of the battery. Having the battery on the handlebars makes the bike much more unstable, particularly if you have a short stem. In my opinion the battery should be located much lower down and on the frame of the bike note the handlebars. I suggest below the cross bar. You will note that the bike delivery riders in the cities have this arrangement. Location of the motor The motor is housed in the front wheel. Having a direct drive motor in the wheel is a good thing as it means that you get all the 250 Watts and you don’t lose any power through the chain mechanism. However, I would note that the majority of the bike delivery riders have the motor in the back wheel. Installation. It was suggested that the installation would be easy and in theory it should be, however in my case the front wheel did not fit in the slot in the front forks and this required some time with a file and careful measuring. I overcame the difficulty eventually. Delivery from order. The order delivery time was quoted as 10 weeks (from my memory). It did take that sort of time. We ordered on a nice summer day, 10 weeks on the seasons had obviously changed, hence we were not able to use the Swytch bike other than for testing until the spring. All of that is obvious and as the company indicated, however I should have thought of the implications of the 10 week delivery at ordering. My mistake.”

Posted 7 months ago

“Fitted the device no problem (you may need more than one pair on hands). However when I went to use it the motor does not work. I have followed the instructions to test the swytch kit and nothing works and the hub doesn't spin . I raised it with customer services who took 2 weeks to come back to me only to tell me to perform the tests again and tell them the outcome. I went through all this again went back to them, came back after a week just to tell me to fill in an online form. Very angry and sad as it isnt exactly cheap and I just have a bunch of scrap metal attached to my bike that doesn't work.”

Posted 8 months ago

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Swytch Bike is rated 4.2 based on 1,267 reviews