Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.11

4.1 Rating 1,658 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,658 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 5 star review on 29th April 2025

Ruedi Kühne, Sevelen, Switzerland

699

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have received exceptional customer service from the Swytch team. I would like to say that the product and service is perfect.... I can't quite say perfect, but almost the imperfection is what has led to such great customer service. If there hadn't been a few niggles I wouldn't have had needed to contact anyone for support... I was pleasantly surprised with the speed and quality of support I received Disclaimer - I do live in London so I was able to drop into the company in person. I shan't mention anyone by name but two individuals who are in their main service office where they keep all the spare parts have helped me immediately on two occasions I dropped in. Once I had emailed first. Another time I was just passing and had my bike. The first time was to get help with installation of the motor wheel in my forks. They helped me quickly get the disc brake swapped over properly so the motor wheel would slot in and engage with the brakes. I did not have the appropriate Allen to remove and re fit the disc it turns out. Once that was cleared up it was all sorted The second time I had some questions about the battery range, they explained that it varies with usage and took me through what to expect and reassured me in the end that the 6 or 7 miles I was getting on average was about right given I was using it on maximum power. After following their advice and using it more sparingly I am now getting an average of 11 miles before recharging, the amount of assistance is noticeably lower at the lower power level however it is still comparable to the Lime bikes I have used Overall very happy, and also disclaimer Swyrch did ask me if I could post this review after I gave them a verbal summary to this effect I my last visit”

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Posted 2 years ago

“I‘ve got now my bike fit for all everyday-procedures ;-) Maybe in the future there will be an addition for easier „climbing“ too. Anyway: I can use my Brompton now in 2 ways, without any troubles to fold it, like it‘s been before „swytching“ ;-)”

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Posted 2 years ago

“Swytch allowed me to keep my beloved 1980s road bike and rediscover the joy of cycling as an older man ( age 70). The electric assist is smooth and sufficient to help with hills , whilst still requiring my own effort .”

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Posted 2 years ago

“Excellent idea and product”

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Posted 2 years ago

“Great product/philosophy”

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Posted 2 years ago

“The Swytch was very easy to fit and has made has transformed an inexpensive bike into a great performing electric bike. I usually only use it for shorter journeys but is quick and powerful. It makes uphill stretches easy. I’m extremely pleased with my purchase”

Helpful Report

Posted 2 years ago

“Put down a deposit of £250 a few months ago then paid the full £577 later on. Had to cancel due to personal circumstances. Only had £577 refunded. At no point has anyone said I would lose the deposit so I'm struggling to see whats gone on here. Finding it very hard to get any sense from Swytch who seem to take days to reply to emails. 3 days since my last email. Swytch you need to think about investing in a phone line or a more responsive messaging service. Customer support is poor and so far I can honestly say I would never use this company again.”

Helpful Report

Posted 2 years ago

“I love having my swytch original large battery as i can go up to 55 km per charge. What would make it better is to be able to mount it in the frame or back as it does make the front more unstable. If a small monitor could then be the display mounted at the front of the bike- that would be grand. Any ideas @swytch team as i have already beein in contact with support team but no response as yet from a week ago?”

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Posted 2 years ago

“Best thing I’ve bought in a long time! It brought new life to my hybrid bike!”

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Posted 2 years ago

“It was easy to convert my existing bike that fits me well to a Swytch bike. I am a quite large man and it gives me just the little extra I need to keep up to my wife. It’s easy on the knees so just what I needed.”

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Posted 2 years ago

“Love everything about it”

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Posted 2 years ago

“The Swytch kit I installed on my bike was very easy to install with just a minor modification made to my fork. Some video tutorials I found online helped and game time the confidence needed to go through with the modifications. The kit works great and I have had zero problems since installation was completed over a year ago.”

Helpful Report

Posted 2 years ago

“Only affordable way for someone heavy like I was to get an e-bike. Put the kit on my sit-up-and-beg bike and haven’t looked back. Amazing. It’s like permanently going slightly downhill. Makes cycling such a pleasure.”

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Posted 2 years ago

“New lease of life for my rusty old bike! Thanks to everyone at the Swytch team who helped me do the conversion - and well done to the marketing team for convincing me with their clever videos to go for it. I'm really glad to have embarked on the project of building my own eBike, it was much easier than I thought!”

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Posted 2 years ago

“Best quality conversion kit I've bought. I am a serial eBike converter and typically use eBay/Amazon kits which are good value but quite a lot of hassle to source and install. In contrast Swytch have really thought of everything, down to the most minute details, and all those small bits of engineering do all come together to make it as simple to install as they claim... I was very impressed with how easy they have made it and I was already riding around on my latest Giant eBike conversion in the time it usually took to install just one bit of a cheaper kit.”

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Posted 2 years ago

“Overjoyed with my Swytch bike. Looking forward to submitting a full review after 3 months of usage but initial impressions are amazing - the power is great, range is OK especially for such a small handy battery. Great work!”

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Posted 2 years ago

“Delivered early! Works great and installed quickly. I am a Brompton user so this was the only kit out there that would work without modification, so I had to trust the process - luckily i wasn't disappointed!”

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Posted 2 years ago

“Always very fast to respond to my queries, especially helpful with installation support. 5 Stars from me!”

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Posted 2 years ago

“Speedy delivery and quality product , would recommend”

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Posted 2 years ago

“Impressive tech and surprising delivery! Firstly the delivery, it was surprising because it arrived out of no where EARLY and I wasn't in to receive it , better tracking would have been nice and I could have avoided a few days of hassle but it was a few weeks earlier than expected so overall I was happy. Then the kit itself, I struggle a bit with bike maintenance like flat tyres, but I actually managed it OK, I got my partner to help with the tyre bit as it hurts the fingers getting the tyre off but apart from that I managed the rest myself. And the boost and the feeling when you start riding is just wow so I would absolutely recommend this!”

Helpful Report

Posted 2 years ago

Swytch Bike is rated 4.1 based on 1,658 reviews